Tp-Link TD-8616 [26/26] Appendix b troubleshooting

TD-8616 ADSL2+ Modem User Guide

Appendix B: Troubleshooting

T1. How do I restore my Modem’s configuration to its factory default settings?

With the Modem powered on, press and

hold the RESET button on the rear

panel for 5 seconds before releasin

it.

Hold it for 5 seconds

Once the Modem is reset, the current configuration settings will be lost and you will need to

re-enter all the parameters.

Note

T2. What can I do if I forget my password?

1) Restore the Modem’s configuration to its factory default settings. If you don’t know how to do

that, please refer to section T1.

2) Use the default user name and password: admin, admin.

3) Try to configure your Modem once again by following the instructions in the previous steps of

the QIG.

T3. What can I do if I cannot access the internet?

1) Check to see if all the connectors are connected well, including the telephone line, Ethernet

cables and power adapter.

2) Check to see if you can log on to the Web-based Management page of the Modem. If you can,

try the following steps. If you cannot, please configure your computer’s IP address referring to

Chapter 3 Quick Installation Guide

then try to see if you can log on to the Web-based

Management page of the Modem.

3) Please enter the VPI, VCI values provided by your ISP referring to Chapter 4.2.1 WAN

Setting. If there are any mistakes, please correct the settings and try again.

4) If you still cannot access the Internet, please restore your Modem to its factory default

settings and reconfigure your Modem by following the instructions of this QIG.

5) Please feel free to contact our Technical Support if the problem still exists.