Tp-Link TL-PA251 [27/28] Appendix a troubleshooting guide

TL-PA251 AV200+ Multi-Streaming Powerline Adapter With AC Pass Through

Appendix A: Troubleshooting Guide

The Troubleshooting Guide provides answers to common problems regarding the Powerline Adapter.

1. The Power LED

does not light up.

Ans. Check the following:

a) Make sure that the Powerline Adapter is properly plugged into a power outlet.

b) Make sure the power outlet is active (working) by plugging another electric device into it.

c) Re-plug the Powerline Adapter to the power outlet. If the Power LED is still failed to light up,

contact your local dealer for technical support.

2. The Ethernet LED

does not light up.

Ans. Check the following:

Make sure that the Ethernet cable (RJ-45) is properly connected to the Powerline Adapter’s

Ethernet port.

2. Make sure that the other end of the Ethernet cable (RJ-45) is properly connected to the

computer LAN card or to you Cable/xDSL Ethernet port.

3. Make sure your computer LAN card is properly installed and configured.

4. Make sure your Cable/xDSL broadband access is working and configured correctly.

5. Contact your local dealer for technical support if the Ethernet LED is still failed to light up after

the above procedures.

3. The Powerline LED

does not light up.

Ans. Check the following:

1. Double click to enable the Management Utility and click the “Scan” tab under the Main

configuration homepage. The Management Utility will automatically detect all other Powerline

Adapters on your powerline network.

2. Try to plug a second Powerline Adapter into a nearby power outlet and check whether the

Powerline LED lights up or not.

3. Contact your local dealer for technical support if the Powerline LED is still failed to light up after

the above procedures.