D-Link DWL-800AP+ [22/58] Troubleshooting

Troubleshooting

4. What variables may cause my wireless products to lose reception?

D-Link products let you access your network from virtually anywhere you

want. However, the positioning of the products within your environment will

affect the wireless range. Please refer to Installation Considerations in the

Wireless Basics section of this manual for further information about the most

advantageous placement of your D-Link wireless products.

5. Why does my wireless connection keep dropping?

• Antenna Orientation- Try different antenna orientations for the

DWL-800AP+. Try to keep the antenna at least 6 inches away from

the wall or other objects.

• If you are using 2.4GHz cordless phones, X-10 equipment or other

home security systems, ceiling fans, and lights, your wireless

connection will degrade dramatically or drop altogether. Try changing

the Channel on your Router, Access Point and Wireless adapter to a

different channel to avoid interference.

• Keep your product away (at least 3-6 feet) from electrical devices that

generate RF noise, like microwaves, Monitors, electric motors, etc.

6. Why can’t I get a wireless connection?

If you have enabled Encryption on the DWL-800AP+, you must also enable

encryption on all wireless clients in order to establish a wireless connection.

• Make sure that the encryption bit level is the same on the

DWL-800AP+ and the Wireless Client.

• Make sure that the SSID on the DWL-800AP+ and the Wireless

Client are exactly the same. If they are not, wireless connection will

not be established.

• Check that the DWL-800AP+ is configured properly, whether as a

repeater or an access point.

• Check that the wireless clients are working properly.