Sonos BOOST [8/15] Boost not detected during setup

Product Guide

Basic Troubleshooting

BOOST not detected during setup

• Did you allow Sonos to check for updates? The Sonos BOOST requires software version 5.1 or later.

• If your software version is current, a network or a firewall issue may be preventing the BOOST from connecting to your

Sonos system. If the BOOST is connected to your router, you can try the steps below to resolve this issue. If you are

still experiencing problems, please contact the Sonos Customer Care team and we’ll be happy to help.

• Check the firewall

If you are setting up your Sonos system using a Mac or PC, firewall software installed on the computer may be

blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves

the problem, you should configure your firewall to work with the Sonos Controller app. Please go to our website at

http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try the step

below.

• Check the router

You can bypass your router’s switch to determine whether there are any router configuration issues by connecting

Sonos as depicted in the following illustration (note that the BOOST and the computer still have Internet access in this

configuration):

• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.

• Temporarily remove any other components that are wired to your network.

• Connect an Ethernet cable from the computer directly to the back of the BOOST, and then connect another Ethernet

cable from the BOOST directly to one of the LAN ports on your router.

Warning: Under no circumstances should the product be repaired by anyone other than an

authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos

Customer Support for more information. Do not open the system as there is a risk of electric

shock.