Tp-Link TD-W8960N V1 [2/3] Step3 check the status of wan port

2、 Reboot the modem;

3、 After the reboot, if the ADSL line still not synchronized, maybe we need contact the

ISP to check the line;

Step3 Check the Status of WAN port

Open the Device Info-------WAN page, check the Status information in the table;

Status: Authentication Failure

Solution: Check the username and password;

Status: UP, connection is OK;

Solution: if the customer still have no Internet connection, please turn to Step4;

Status: PPP Down,

Solution:

1、 Check the upstream and downstream in the device info page, turn to Step2;

2、 Check the VPI/VCI and protocol, make sure they are matched with the information

from the ISP; Also it is recommended to remove the other unnecessary VPI/VCI items

in the list;

Status: ADSL Link Down

Solution：Same with the Step2