Planet WNL-9330 [58/61] 1 troubleshooting

CHAPTER 5: APPENDIX

5-1 Troubleshooting

This chapter provides solutions to problems usually encountered during the installation and

operation of the adapter.

Q. The PLANET WNL-9330 does not work properly.

1. Right click on My Computer and select Properties. Select the device manager and click on

the Network Adapter. You will find the Adapter if it is installed successfully. If you see the

yellow exclamation mark, the resources are conflicting. You will see the status of the

Adapter. If there is a yellow question mark, please check the following:

2. Make sure that your PC has a free IRQ (Interrupt Request, a hardware interrupt on a PC.)

3. Make sure that you have inserted the right adapter and installed the proper driver. If the

Adapter does not function after attempting the above steps, remove the adapter and do the

following:

4. Uninstall the driver software from your PC.

5. Restart your PC and repeat the hardware and software installation as specified in this User

Guide.

Q. I cannot communicate with the other computers linked via Ethernet in the

Infrastructure configuration.

1. Make sure that the PC to which the Adapter is associated is powered on.

2. Make sure that your Adapter is configured on the same channel and with the same security

options as with the other computers in the Infrastructure configuration.

Q. What should I do when the computer with the Adapter installed is unable to connect

to the wireless network and/or the Internet?

1. Check that the LED indicators for the broadband modem are indicating normal activity. If not,

there may be a problem with the broadband connection.

2. Check that the IP address, subnet mask, gateway, and DNS settings are correctly entered

for the network.

3. In Infrastructure mode, make sure the same Service Set Identifier (SSID) is specified on the

settings for the wireless clients and access points.

4. In Ad-Hoc mode, both wireless clients will need to have the same SSID. Please note that it