Harman/Kardon SABRE SB 35 [14/16] Troubleshooting

SB35

Troubleshooting

14

Problems Solutions

If the SABRE SB35 soundbar does not turn ON • Check if the SABRE SB35 power supply’s AC cord is plugged into a working

AC outlet and that the power supply is plugged into the SABRE SB35.

If the SABRE SB35 subwoofer does not turn ON • Check if the subwoofer’s power cord is plugged into a working AC outlet.

• Check if the subwoofer’s AC fuse has blown. See Subwoofer Rear Panel

Controls.

buttons to unmute the system.

• Check if the soundbar’s volume is not turned all the way down (the lowest

setting of the Volume Down button will mute the system).

If there is no sound coming only from the SABRE SB35 subwoofer • Check if the Subwoofer Volume Control is not turned all the way down.

• Check if the wireless connection is still active (blue LED constant in the

back of the subwoofer). If the LED is flashing blue, then restart the pairing

process.

• Move the subwoofer closer to the soundbar. The maximum wireless

operation distance is 15 m (50 feet).

If the system’s sound is distorted • Check the source component to see if the distortion is coming from it, and

maximum volume, when power off the volume is automatically reset to

50% of maximum volume when turning it on.

My TV is ON and my SABRE SB35 is in Standby. When I turn off my television, it

turns my Soundbar on.

• This is actually related to some issue on some television having wrong Hot

Plug Detection (HPD) protocol. You can activate/deactivate HPD protocol by

pressing the Surround and Volume – buttons simultaneously.

Troubleshooting

If your SABRE SB35 system is not performing the way you think it should, check if the problem is covered in this section before calling your dealer or contacting a Harman Kardon

representative.