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Philips GC8952 [8/26] Troubleshooting

Troubleshooting

This chapter summarizes the most common problems you could encounter with the appliance. If you

are unable to solve the problem with the information below, visit www.philips.com/support for a list

of frequently asked questions or contact the Consumer Care Center in your country.

Problem Cause Solution

Dirty water, brown stains

or white akes come out

of the soleplate.

Scale has built up inside the

appliance because it has not been

descaled regularly.

Descale the appliance and the

soleplate (see chapter 'Cleaning

and maintenance').

You have put chemicals or additives

in the water tank.

Never use chemical or additives

with the appliance. If you have

already done so, follow the

procedure in chapter 'Cleaning

and maintenance' to remove the

chemicals.

There is no or little steam. The appliance has not heated up

suciently.

Wait until the iron ready light

stays on continuously. This takes

approx. 2 minutes.

There is not enough water in the

water tank.

Fill the water tank up to the MAX

indication.

Scale has built up inside the

appliance because it has not been

descaled regularly.

Descale the appliance and

soleplate (see chapter ‘Cleaning

and maintenance’).

Water leaks from the

soleplate.

Steam condenses into water in the

hose when you use steam for the

rst time or have not used it for a

long time.

This is normal. Hold the iron away

from the garment and press the

steam trigger. Wait until steam

instead of water comes out of the

soleplate.

The ironing board cover

becomes wet, or there

are water droplets on the

oor/garment.

Your board cover is not designed to

cope with the high steam rate.

Use a layer of felt material in the

board cover to prevent water

droplets.

The surface under the

base of the appliance

becomes wet, or steam

and/or water comes out

from under the EASY

DECALC knob.

The EASY DECALC knob is not

tightened properly.

Switch o the appliance and

wait 2 hours for it to cool down.

Unscrew and reattach the knob to

make sure it is tightened.

The rubber sealing ring of the EASY

DECALC knob is worn.

Contact an authorized Philips

service center for a new EASY

DECALC knob.

The iron does not heat up

and the amber DECALC

light ashes.

The appliance reminds you to

perform the descaling procedure.

The light ashes after approximately

one month of use.

Perform the descaling procedure,

following the instructions in

section ‘Descaling the appliance’.

English

Philips GC8952 [8/26] Troubleshooting

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