Bosch ART37 (0.600.878.M20) [9/18] After sales service and customer assistance
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Bosch ART37 (0.600.878.M20) [9/18] After sales service and customer assistance

Bosch ART37 (0.600.878.M20) [9/18] After sales service and customer assistance
English | 9
Bosch Power Tools F 016 L70 848 | (9.1.12)
Troubleshooting
After-sales Service and Customer
Assistance
www.bosch-garden.com
In all correspondence and spare parts orders, please
always include the 10-digit article number given on the
type plate of the garden product.
Great Britain
Robert Bosch Ltd. (B.S.C.)
P.O. Box 98
Broadwater Park
North Orbital Road
Denham
Uxbridge
UB 9 5HJ
Tel. Service: +44 (0844) 736 0109
Fax: +44 (0844) 736 0146
E-Mail: boschservicecentre@bosch.com
Ireland
Origo Ltd.
Unit 23 Magna Drive
Magna Business Park
City West
Dublin 24
Tel. Service: +353 (01) 4 66 67 00
Fax: +353 (01) 4 66 68 88
Australia, New Zealand and Pacific Islands
Robert Bosch Australia Pty. Ltd.
Power Tools
Locked Bag 66
Clayton South VIC 3169
Customer Contact Center
Inside Australia:
Phone: +61 (01300) 307 044
Fax: +61 (01300) 307 045
Inside New Zealand:
Phone: +64 (0800) 543 353
Fax: +64 (0800) 428 570
Outside AU and NZ:
Phone: +61 (03) 9541 5555
www.bosch.com.au
Republic of South Africa
Customer service
Hotline: +27 (011) 6 51 96 00
Gauteng – BSC Service Centre
35 Roper Street, New Centre
Johannesburg
Tel.: +27 (011) 4 93 93 75
Fax: +27 (011) 4 93 01 26
E-Mail: bsctools@icon.co.za
KZN – BSC Service Centre
Unit E, Almar Centre
143 Crompton Street
Pinetown
Tel.: +27 (031) 7 01 21 20
Fax: +27 (031) 7 01 24 46
E-Mail: bsc.dur@za.bosch.com
Western Cape – BSC Service Centre
Democracy Way, Prosperity Park
Milnerton
Tel.: +27 (021) 5 51 25 77
Fax: +27 (021) 5 51 32 23
E-Mail: bsc@zsd.co.za
Bosch Headquarters
Midrand, Gauteng
Tel.: +27 (011) 6 51 96 00
Fax: +27 (011) 6 51 98 80
E-Mail: rbsa-hq.pts@za.bosch.com
Disposal
Do not dispose of garden products into household
waste!
Only for EC countries:
According to the European directive
2002/96/EC for Waste Electrical and
Electronic Equipment and its imple-
mentation into national law, electrical
and electronic equipment that are no
longer usable must be collected sepa-
rately and disposed of in an environ-
mentally correct manner.
Subject to change without notice.
Problem Possible Cause Corrective Action
Trimmer fails to operate Power turned off Turn power on
Mains socket faulty Use another socket
Extension cable damaged Inspect cable, replace if damaged
Fuse faulty/blown Replace fuse
Trimmer runs intermittently Extension cable damaged Inspect cable, replace if damaged
Contact Service Agent
Internal wiring of garden product
damaged
Contact Service Agent
Garden product labours Grass too high Cut in stages
Garden product does not cut Line too short/broken off Feed the line manually/automatical-
ly
Line can not be fed Spool empty Replace the spool
Line inside the spool entangled Inspect the spool, rewind if neces-
sary
Line retracts into spool Line not bump fed Rewind spool (see figure 11)
Line keeps breaking Line inside the spool entangled Inspect the spool, rewind if neces-
sary
Trimmer used incorrectly Only trim with the tip of the line,
avoid stones, walls and other hard
objects. Feed the line regularly to
maintain full cutting width.
OBJ_BUCH-1565-002.book Page 9 Monday, January 9, 2012 2:51 PM

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