Art USBMix [10/12] Service

SERVICE

The following information is provided in the unlikely event that your unit requires service.

1. Be sure that the unit is the cause of the problem. Check to make sure that the unit has power

supplied, that all cables are connected correctly, and that the cables themselves are in working

condition. You may want to consult with your dealer for assistance in troubleshooting or testing

your particular configuration.

2. If you believe that the ART unit is at fault, go to www.artproaudio.com. You may contact Customer

Service for more assistance, or directly request a Return Authorization for service in the

“resources” area of the website.

3. If you are returning the unit for service, pack the unit in its original carton or a reasonable

substitute. The original packaging may not be suitable as a shipping carton, so consider putting

the packaged unit in another box for shipping. Print the RA number clearly on the outside of the

shipping box. Print your return shipping address on the outside of the box.

4. Include with your unit: a note with the RA number and your contact information, including a return

shipping address (we cannot ship to a P.O. box) and a daytime phone number, and a description

of the problem, preferably attached to the top of the unit. Also include a copy of your purchase

receipt.

Please fill in the following information for your reference:

Date of purchase: ___________________________________________

Purchased from: ___________________________________________

Serial Number ___________________________________________