Tefal X-PLORER Serie 75 S RG8575WH [4/83] X plorer serie 75 s

Tefal X-PLORER Serie 75 S RG8575WH [4/83] X plorer serie 75 s
6 7
6 7
EN
Fault Solution
Cannot charge the machine Please check whether the charging dock is correctly connected to the
power supply, and the indicator light illuminates when the power is
on.
- When the robot is normally connected to the charging dock, the
indicator light extinguishes.
- If the robot is connected to the charging dock, but the indicator
light does not extinguish and the robot does not respond, please
use a dry cloth to wipe the charging pole piece at the bottom of the
robotic vacuum cleaner and the charging piece of the charging dock,
and then try again.
- If the robot still can not be charged after performing the above
operations, please contact the after-sales department or your dealer.
The robot cannot return to the
charging dock.
Clear the charging dock of objects within 0.5m on the left and right
sides and within 1.5m ahead.
- Make sure that the robot starts sweep from the charging dock
without abnormal movement.
- When the robot is near the charging dock, it can return faster. But if
the charging dock is located far away, the robot will need more time
to return.
- Please wait during its return.
- Clean charging electrodes.
The rolling brush does not rotate. Clean the rolling brush.
- Check whether the main brush and the main brush cover are
installed correctly.
Abnormal action or sweep route of
the robot
Carefully clean the sensor with dry cloth.
- Restart the robot.
No water released during mopping Make sure there is enough water in the water tank.
- Check whether the mop module is installed correctly. Upon correct
installation, you will hear related voice prompt.
- Check whether the water outlet is blocked.
Failure to connect to Wi-Fi 1. The Wi-Fi signal is poor. Please make sure the vacuum cleaner is in a
good Wi-Fi signal coverage area.
2. Wi-Fi connection is abnormal. Pease reset Wi-Fi and download the
latest mobile APP and try again.
3. The password is entered incorrectly.
4. The router is a 5G frequency band model, and this robotic cleaner
only supports the 2.4G frequency band.
Abnormal operation Shut down and restart
Abnormal noise during cleaning There may be foreign matter entangled in the main brush, side brush
or wheels. Please clean up after shutdown.
Decreased cleaning ability or dirt
leakage
1. The dust box is full. Please clean the dust box.
2. The filter is clogged. Please clean or replace the filter.
3. The main brush is entangled by foreign matter. So please clean the
main brush.
Timed cleaning doesn’t work The battery level is low. Timed cleaning will be started when the
remaining battery level is ≥ 20%.
Whether the machine needs to be
charged for 16 hours for the first
three times
Lithium battery has no memory effect when in use, and there is no
need to wait when it is fully charged.
Cause and solution
X-plorer Serie 75 S+
Fault Solution
Startup failure 1. The battery level is low. Please place the vacuum cleaner on the auto
empty station and align with the charging pole pieces, toggle the
switch on the left side of the vacuum cleaner to “I”, and the vacuum
cleaner will start automatically (When it is completely out of power, it
needs to be charged for a while before automatic startup).
2. The ambient temperature is too low (below 0 °C) or higher than
(50°C). Please use it within the environmental temperature range of
0-40°C.
3. Please confirm whether the switch on the left side of the vacuum
cleaner is toggled to “I”.
Charging failure 1. Please remove the vacuum cleaner and check whether the indicator
light of the auto empty station is on, and make sure that both ends of
the power adapter are plugged in.
2. Poor contact. Please clean up the spring contacts on the auto empty
station and the charging contacts on the vacuum cleaner.
3. Please confirm whether the switch on the left side of the vacuum
cleaner is toggled to “I”.
Recharge failure 1. There are lots of obstacles near the auto empty station. Please place
the auto empty station in an open area.
2. The vacuum cleaner is far from the auto empty station. Please place
the vacuum cleaner near the auto empty station and try again.
Whether the vacuum cleaner
consumes power when it is placed
on the auto empty station all the
time
The power consumption is very low when the vacuum cleaner is placed
on the auto empty station all the time, which helps to keep the battery
in the best status of performance.
After the robotic vacuum cleaner
returns to the auto empty station,
automatic dust collection does
not start.
1. Please check whether the auto empty station is normally powered
on. When the main machine automatically returns for recharge after
more than 5 minutes of cleaning, automatic dust collection will be
started;
2. Please check whether the cover of the auto empty station is not
closed or improperly closed; (if closed improperly, the red light will
be on);
3. Please check whether a dust bag is installed in the auto empty
station; (if closed improperly, the red light will be on);
4. To ensure smooth dust collection, it is advisable to let the main
machine recharge automatically after cleaning; (manually moving
the robotic vacuum cleaner back to the auto empty station will
cause unstable connection, thus affecting dust collection);
5. Please check the dust bag regularly to see if it is full, because
overloaded dust bag may break, block the dust collection pipe and
cause damage to the auto empty station;
Automatic dust collection
is interrupted after startup
or garbage collection is not
thorough.
1. Check whether the dust bag is full. If the dust bag is full, replace it;
2. The dust collection outlet of the dust box of the main machine is
jammed by foreign objects, causing the dust box baffle to fail to
open;
3. Check whether the air duct of the auto empty station is blocked;
4. During dust collection, the machine is moved (Please do not move
the machine during dust collection for fear of damage);
5. There may be water in the dust box of the main machine, so that dust
cannot be extracted easily. Please try to prevent the main machine
extracting excessive water, which will affect the dust collection
performance.

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