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Konica Minolta bizhub 131f [181/194] Trouble shooting
![Konica Minolta bizhub 131f [181/194] Trouble shooting](/views2/1121971/page181/bgb5.png)
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AI
Trouble shooting
Problem Devices to check Check point / Resolution
Unable to send or
receive e-mail.
Network periph-
erals (LAN hub,
router, etc.)
Is the power on?
c Turn the power on.
Is the LAN cable loose or disconnected?
c Check the LAN cable connection and secure
it firmly.
Is the LAN cable damaged?
c Replace the LAN cable.
The device(s) may be damaged. Or, only one of
the ports may be damaged.
c Connect the LAN cable to another port on the
device and check for correct operation.
c If it still doesn’t work, replace the device.
Are the network settings correct?
c Consult the device’s instruction manual and
correct the network settings.
Unable to send or
receive fax/e-mail
with a document
created with an
application.
Computer Is “13ppm (or 19ppm) MFP Fax” installed?
c Documents created with an application
cannot be sent if your fax is not installed.
Close Message Board and install “13ppm (or
19ppm) MFP Fax”.
Is “13ppm (or 19ppm) MFP Fax” selected?
c Choose “13ppm (or 19ppm) MFP Fax” as the
printer to use from the application’s print
menu.
Is the “13ppm (or 19ppm) MFP Fax” port set
correctly?
c Check the “printer port” in “13ppm (or
19ppm) MFP Fax” and set it to the correct
printer port IP address.
Some document list
windows (Bulletin
board, circulation,
request for process-
ing) are not dis-
played.
Computer Is the document list feature set to “disabled”?
c Set the function to “enabled” in each of the
function configuration dialogues of Message
Board.
Cannot receive
faxes.
Computer Are the received document delivery conditions
configured correctly?
c Set the correct delivery conditions in the
“Forward Settings” and “Received Fax For-
warding” dialogue of Admin Tools.
13ppm/19ppm
MFP
Is the power on?
c Turn the power on.
Содержание
- Contents 3
- Chapter 7
- Chapter 1 getting started 7
- Getting started 7
- 2 getting started 8
- Main functions of message board 8
- Sending receiving faxes and e mails 8
- Network scanning 9
- 4 getting started 10
- Bulletin board 10
- Document posted 10
- Circulation 11
- 6 getting started 12
- Request processing 12
- Network printing 13
- 8 getting started 14
- Message board coverpage editor 14
- Message board document download manager 14
- Message board infomonitor 14
- Sample 14
- Message board tiffmaker 15
- 10 getting started 16
- Installing message board on your pc 16
- Logging in out of message board 17
- Logging into message board 17
- 12 getting started 18
- 14 getting started 20
- Reviewing the document list 20
- 15 getting started 21
- Getting started 21
- 16 getting started 22
- 17 getting started 23
- Getting started 23
- 18 getting started 24
- Getting started 25
- Shutdown operation 25
- Chapter 27
- Chapter 2 using message board 27
- Using message board 27
- 2 using message board 28
- Pc fax transmission and reception 28
- Sending documents in the machine memory 28
- Sending a document from a pc application 29
- Using message board 29
- 4 using message board 30
- Entering the destinations directly 31
- How to enter the destinations 31
- Using message board 31
- 6 using message board 32
- Entering the destinations using the address book 32
- 7 using message board 33
- Using message board 33
- 8 using message board 34
- Searching for a destination 34
- Using message board 35
- 10 using message board 36
- Reviewing or canceling destinations 36
- Setting transmission functions 37
- Using message board 37
- 12 using message board 38
- Forwarding received documents 39
- Sending documents again 39
- Using message board 39
- 14 using message board 40
- Canceling your transmissions 40
- Reading your received documents 40
- Network scanning 41
- Operation flow 41
- Scanning documents from the machine 41
- 16 using message board 42
- Using message board 43
- 18 using message board 44
- Download the scanned image from the scan box 44
- Download the scanned image using the twain driver 45
- 20 using message board 46
- K l m n o p 46
- 21 using message board 47
- Using message board 47
- Bulletin board 48
- Bulletin board circulation request processing 48
- Posting a file from your browser 48
- 23 using message board 49
- Using message board 49
- 24 using message board 50
- Posting a file from a pc application 50
- Viewing the posted files 51
- 26 using message board 52
- Circulating a file from your browser 52
- Circulation 52
- 27 using message board 53
- Using message board 53
- 28 using message board 54
- Circulating a file from a pc application 54
- 30 using message board 56
- Confirming the circulating status 56
- Using message board 57
- 32 using message board 58
- Creating a processing request from the browser 58
- Request processing 58
- 33 using message board 59
- Using message board 59
- 34 using message board 60
- Processing request from a pc application 60
- Viewing documents that have been selected for processing 61
- Viewing or confirming the processing status 61
- 36 using message board 62
- Redirect the processing request to another user 62
- 38 using message board 64
- Network printing 64
- Printing a document from a pc application 64
- Printing documents from the machine memory 64
- Storing temporary storage files 65
- Using temporary storage 65
- 40 using message board 66
- How to attach temporary storage files 66
- 42 using message board 68
- Chapter 69
- Chapter 3 using the admin tools 69
- Using the admin tools 69
- 2 using the admin tools 70
- Administrator registration 70
- Registering an administrator 70
- 4 using the admin tools 72
- Login as the administrator 73
- Logout of message board 73
- 6 using the admin tools 74
- Opening the admin tools tab 74
- Admin tools menu 75
- Page 3 25 75
- Page 3 29 75
- Page 3 35 75
- Page 3 9 75
- Using the admin tools 75
- 8 using the admin tools 76
- Page 3 52 76
- User registration 77
- 10 using the admin tools 78
- Click a number you want to register 78
- The user set up dialogue will appear 78
- 11 using the admin tools 79
- Using the admin tools 79
- 12 using the admin tools 80
- Changing user information 80
- Deleting user information 80
- Exporting importing user information 81
- 14 using the admin tools 82
- Address book 82
- Registering a new destination 82
- Using the admin tools 83
- 16 using the admin tools 84
- Registering to the personal address book 84
- Changing the destination s information 85
- Deleting a destination 85
- Exporting importing destination information 85
- 18 using the admin tools 86
- Importing user registration 86
- Registering groups 87
- 20 using the admin tools 88
- Registering a new group into the shared group 88
- Deleting a group 89
- Editing a group 89
- Using the admin tools 89
- 22 using the admin tools 90
- Click forward setting the forward setting dialogue box will appear 90
- Click the admin tools tab 90
- Create settings in the forward setting dialogue 90
- Forward settings 90
- Item description 90
- Login to message board 90
- Regarding the forward setting of the document received to the public inbox see received fax forwarding on page 3 42 90
- This sets the forward setting of fax documents and e mail documents received into the personal inbox 90
- 23 using the admin tools 91
- Using the admin tools 91
- 24 using the admin tools 92
- Click temporary storage on the admin tools tab 92
- Item description 92
- Login to message board 92
- Temporary storage list 92
- The temporary storage list will appear 92
- You can view and delete the temporary storage document 92
- Common job settings 93
- Scheduled communication 93
- 26 using the admin tools 94
- Click close 94
- Item description 94
- The scheduled communication list will be closed 94
- Print job 95
- Using the admin tools 95
- 28 using the admin tools 96
- Device settings 97
- Management information 97
- Registering device information 97
- 30 using the admin tools 98
- Enter the device name installation location and system options 98
- Item description 98
- Then click save the settings are registered and the device settings dialogue will be closed 98
- Fax history 99
- Using the admin tools 99
- 32 using the admin tools 100
- Click close 100
- Item description 100
- Receiving when the maximum number of faxes sent or received has been recorded each time a new transmission reception history is added the oldest record will be deleted 100
- The fax history displays a maximum of 100 transmissions sending and 100
- The fax history list can only be displayed it cannot be edited 100
- The fax history list will be closed 100
- Mail history 101
- Using the admin tools 101
- 34 using the admin tools 102
- Click close 102
- Item description 102
- Sending and receiving when the maximum number of e mails sent or received has been recorded each time a new transmission reception his tory is added the oldest record will be deleted 102
- The e mail history displays a maximum total of 100 transmissions 102
- The mail history list can only be displayed it cannot be edited 102
- The mail history list will be closed 102
- Initial settings 103
- 36 using the admin tools 104
- Adjust the settings and select save to register them 104
- Click scan settings on the admin tools tab 104
- If the administrator is registered you should login as an administrator to access this setting 104
- Item description 104
- Login to message board 104
- Scan settings 104
- The scan settings dialogue will appear 104
- You can set the retention period for scanned documents 104
- Personal outbox setting 105
- Using the admin tools 105
- 38 using the admin tools 106
- Adjust the settings and select save to register them 106
- Item description 106
- Personal inbox setting 107
- Using the admin tools 107
- 40 using the admin tools 108
- File name 108
- Register or edit a file name 108
- 42 using the admin tools 110
- Creating or editing distribution rules 110
- Received fax forwarding 110
- Using the admin tools 111
- 44 using the admin tools 112
- Item description 112
- 45 using the admin tools 113
- Using the admin tools 113
- 46 using the admin tools 114
- Forced printing of received documents 114
- Public inbox 115
- Using the admin tools 115
- 48 using the admin tools 116
- Adjust the setting and select save to register them 116
- Bulletin board 116
- Click bulletin board on the admin tools tab 116
- If the administrator is registered you should login as an administrator to access this setting 116
- Item description 116
- Login to message board 116
- The bulletin board settings dialogue will appear 116
- You can set the default bulletin board settings 116
- Circulated box 117
- Using the admin tools 117
- 50 using the admin tools 118
- Click process settings on the admin tools tab 118
- If the administrator is registered you should login as an administrator to access this setting 118
- Item description 118
- Login to message board 118
- Process settings 118
- The processing request settings dialogue will appear 118
- You can set the default processing request settings 118
- 52 using the admin tools 120
- Configuring the network settings 120
- Network configuration 120
- Tcp ip settings 121
- Using the admin tools 121
- 54 using the admin tools 122
- Item description 122
- 56 using the admin tools 124
- Click smtp pop on the admin tools tab 124
- If the administrator is registered you should login as an administrator to access this setting 124
- Item description 124
- Login to message board 124
- Smtp pop server settings 124
- The smtp pop settings dialogue will appear 124
- This sets the e mail sending receiving environment 124
- 57 using the admin tools 125
- Item description 125
- Using the admin tools 125
- 58 using the admin tools 126
- Item description 126
- When you are finished click save to save the settings 126
- E mail settings 127
- 60 using the admin tools 128
- Item description 128
- 61 using the admin tools 129
- Item description 129
- Using the admin tools 129
- 62 using the admin tools 130
- Item description 130
- 63 using the admin tools 131
- Item description 131
- Using the admin tools 131
- 64 using the admin tools 132
- Ldap settings 132
- Registering or editing ldap server setting 132
- 65 using the admin tools 133
- Using the admin tools 133
- 66 using the admin tools 134
- Deleting an ldap server 134
- Parameter settings 135
- 68 using the admin tools 136
- Creating or editing folder shortcuts 136
- Folder shortcuts 136
- Using the admin tools 137
- 70 using the admin tools 138
- Deleting a folder shortcut 138
- Ftp shortcut setting 139
- 72 using the admin tools 140
- Deleting an ftp shortcut 140
- Archive settings 141
- Creating or editing an archive setting 141
- 74 using the admin tools 142
- Item description 142
- Select the archive process you want to activate or edit 142
- 75 using the admin tools 143
- Using the admin tools 143
- 76 using the admin tools 144
- Archive activation 144
- Snmp settings 145
- Using the admin tools 145
- 78 using the admin tools 146
- When you are finished click save to save the settings 146
- Chapter 147
- Chapter 4 using the infomonitor 147
- Using the infomonitor 147
- 2 using the infomonitor 148
- Environment settings 148
- What is the infomonitor 148
- Using the infomonitor 149
- 4 using the infomonitor 150
- User settings 150
- Message board settings 151
- Using the infomonitor 151
- 6 using the infomonitor 152
- Click notification set up 152
- Click ok 152
- Double click the message board infomonitor icon 152
- If you have selected notification of all jobs skip to step 5 152
- If you have selected notification of selected jobs select the jobs to be noti fied by checking the corresponding box 152
- Message board infomonitor is running 152
- Notification set up 152
- Of selected jobs 152
- On the task tray while 152
- Select the notification type from notification of all jobs or notification 152
- The job descriptions are listed below the job descriptions are listed below 152
- This will determine what events infomonitor will notify you of 152
- Check a new document 153
- Disabling the pop up notification 153
- Using the infomonitor 153
- Chapter 155
- Chapter 5 using the document download manager 155
- Using the document download manager 155
- 2 using the document download manager 156
- What is the document download manager 156
- Environment settings 157
- 4 using the document download manager 158
- User settings 158
- Message board settings 159
- 6 using the document download manager 160
- Download setting 160
- File format 160
- Save in 160
- 8 using the document download manager 162
- Creating new download tasks 162
- Using the download manager 162
- Using the document download manager 163
- 10 using the document download manager 164
- Deleting a task 164
- Editing a task 164
- Download the files 165
- Chapter 167
- Chapter 6 using the coverpage editor 167
- Using the coverpage editor 167
- 2 using the coverpage editor 168
- What is the coverpage editor 168
- Creating a new cover page 169
- 4 using the coverpage editor 170
- Editing the coverpage 171
- Inserting data from the message board memory 171
- 6 using the coverpage editor 172
- Inserting text drawings and pictures 172
- How to send a cover page 173
- 8 using the coverpage editor 174
- Chapter 175
- Chapter 7 using thetiffmaker 175
- Using thetiffmaker 175
- 2 using the tiffmaker 176
- Creating a tiff file 176
- What is the tiffmaker 176
- Chapter 177
- Chapter 8 troubleshooting 177
- Troubleshooting 177
- 2 trouble shooting 178
- Troubleshooting the browser 178
- 3 trouble shooting 179
- Trouble shooting 179
- 4 trouble shooting 180
- 5 trouble shooting 181
- Trouble shooting 181
- 6 trouble shooting 182
- 7 trouble shooting 183
- Printing problems 183
- Trouble shooting 183
- 8 trouble shooting 184
- 9 trouble shooting 185
- Trouble shooting 185
- Trouble with infomonitor 185
- 10 trouble shooting 186
- Trouble with document download manager 186
- 11 trouble shooting 187
- Cannot open the resident web page 187
- Trouble shooting 187
- Appendix and index 189
- Chapter 189
- Chapter ai appendix and index 189
- Ai 2 appendix and index 190
- System requirements 190
- Appendix and index 191
- Internet fax 191
- Pc fax 191
- Specifications 191
- Ai 4 appendix and index 192
- Network printer 192
- Network scanner 192
- Appendix and index 193
- Ai 6 appendix and index 194
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