![Samsung RV520-S04 [73/133] Diagnosing the computer status and troubleshooting](/img/pdf.png)
Samsung RV520-S04 [73/133] Diagnosing the computer status and troubleshooting
![Samsung RV520-S04 [73/133] Diagnosing the computer status and troubleshooting](/views2/1015783/page73/bg49.png)
72
Chapter 3.
Using the computer
Diagnosing the Computer Status and Troubleshooting
The Support Center program, which is Samsung’s computer’s
troubleshooting guide, supports diagnosing the system and has a
FAQ for frequently occurring problem(s).
Support Center may not be provided or may be a dierent
version depending on the model.
1
From the Start Screen, right-click any area and select All
Apps
in the bottom right corner. Then, click Support
Center.
2
eSupport is activated and starts diagnosing your computer.
After the diagnosing process is nished, the System Status
menu displays a list of the current problems to be solved as
shown.
FAQ for
computer’s
major problems
Diagnosing
Computer and
Troubleshooting
Searching for
computer’s problems
3
You can solve a problem by clicking the Troubleshoot button
for the problem.
Содержание
- User guide 1
- Chapter 1 getting started 2
- Chapter 2 using windows 8 2
- Chapter 3 using the computer 2
- Chapter 4 settings and upgrade 2
- Chapter 5 troubleshooting 2
- Chapter 6 appendix 2
- Contents 2
- Chapter 1 getting started 3
- Before reading the user guide first check the following information 4
- Before you start 4
- Using the software 4
- 2012 samsung electronics co ltd 5
- Before you start 5
- Copyright 5
- If you change the product s factory os operating system to another os or if you install software which is not supported by the product s original factory os you will not receive any technical support product exchange or refund and a fee will be charged when requesting a service 5
- No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical without the consent of samsung electronics co ltd 5
- Os and software support 5
- Please use your computer with the original factory os if you install an os other than the factory os data may be deleted or the computer may not start 5
- Safety precaution notations 5
- Samsung electronics co ltd owns the copyright of this manual 5
- Samsung electronics shall not be liable for any data loss please take care to avoid losing any important data and backup your data to prevent any such data loss 5
- Text notations 5
- The information in this document is subject to change without notice due to improving the performance of the product 5
- About memory capacity representation 6
- About the capacity representation of the storage 6
- About the product capacity representation standard 6
- Before you start 6
- Failure to follow instructions marked with this symbol may cause personal injury and even fatality 7
- For your security and to prevent damage please read the following safety instructions carefully 7
- Installation related 7
- Safety precautions 7
- Since this is commonly applied to samsung computers some pictures may differ from actual products 7
- Warning 7
- Power related 8
- Safety precautions 8
- Warning 8
- Ac adapter usage precautions 9
- Failure to follow instructions marked with this symbol may cause personal injury and even fatality 9
- Safety precautions 9
- Warning 9
- Battery usage related 10
- Failure to follow instructions marked with this symbol may cause personal injury and even fatality 10
- Safety precautions 10
- Warning 10
- Cutting the power to the internal battery for corresponding models only 11
- Failure to follow instructions marked with this symbol may cause personal injury and even fatality 11
- Safety precautions 11
- Warning 11
- Failure to follow instructions marked with this symbol may cause personal injury and even fatality 12
- Safety precautions 12
- Usage related 12
- Warning 12
- Failure to follow instructions marked with this symbol may cause personal injury and even fatality 13
- Safety precautions 13
- Upgrade related 13
- Warning 13
- Failure to follow instructions marked with this symbol may cause personal injury and even fatality 14
- Safety precautions 14
- Security and movement related 14
- Warning 14
- Battery usage related 15
- Caution 15
- Failure to follow instructions marked with this symbol may cause slight injury or damage to the product 15
- Installation related 15
- Safety precautions 15
- Caution 16
- Failure to follow instructions marked with this symbol may cause slight injury or damage to the product 16
- Safety precautions 16
- Usage related 16
- Caution 17
- Failure to follow instructions marked with this symbol may cause slight injury or damage to the product 17
- Safety precautions 17
- Caution 18
- Failure to follow instructions marked with this symbol may cause slight injury or damage to the product 18
- Safety precautions 18
- Security and movement related 18
- Upgrade related 18
- Caution 19
- Cautions on preventing data loss hard disk management 19
- Failure to follow instructions marked with this symbol may cause slight injury or damage to the product 19
- Safety precautions 19
- Safety precautions 20
- Using the power supply in an airplane 20
- When using the ac power plug 20
- Depending on the airplane you have to use the auto adapter and charging converter connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet 21
- Safety precautions 21
- When the cigar socket is provided you have to use the auto adapter optional insert the cigar plug of the auto adapter into the cigar socket and connect the dc plug of the auto adapter to the power input port of the computer 21
- When using the airplane charging converter 21
- When using the auto adapter 21
- Proper posture 22
- Proper posture during computer use 22
- Eye position 23
- Hand position 23
- Proper posture during computer use 23
- Illumination 24
- Operation condition 24
- Proper posture during computer use 24
- Use time break time 24
- Volume control headphones and speakers 24
- Front view 25
- Overview 25
- Overview 26
- Status indicators 26
- Overview 27
- Right view 27
- Left view 28
- Model a 28
- Overview 28
- Left view 29
- Model b 29
- Overview 29
- Back view 30
- Bottom view 30
- Overview 30
- About windows activation 31
- Adjusting the screen brightness 31
- Turning the computer on 31
- Turning the computer on and off 31
- Click settings 32
- Shut down 32
- The charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen 32
- Turning the computer off 32
- Turning the computer on and off 32
- Chapter 2 using windows 8 33
- Alternatively place your mouse cursor over the end of the top or bottom right area on the screen to display the charms menu 34
- Displaying help 34
- Microsoft windows 8 hereafter referred to as windows is an operating system that is required for operating a computer 34
- Press the f1 key on the keyboard to display the help 34
- To use your computer optimally you need to know how to use it properly therefore it is better to learn how to use windows by utilizing windows help and support 34
- What is microsoft windows 8 34
- Screen at a glance 35
- Start screen 35
- When you turn on the computer the start screen is displayed which allows you to use the applications application app hereafter referred to as an app at the same location 35
- Windows 8 provides both the new start screen mode and the desktop mode of the existing os 35
- Click windows explorer in the taskbar on the desktop 36
- Desktop 36
- Displaying documents and files 36
- Screen at a glance 36
- This provides similar functions to those provided by the desktop in prior windows versions 36
- To search for documents and files 36
- Activating the charms 37
- As this allows you to move directly to a desired device you can handle tasks such as importing pictures from a digital camera streaming a video to your tv or transferring files to a device on the current screen 37
- Charms 37
- Displaying the charms menu 37
- If you move your mouse pointer to the top or bottom right corner of the screen the charms appears 37
- If you want to search for a program or file in the app s settings file s simply enter a keyword in the search charm and start search 37
- The charms allows you to quickly configure the device s connected to your computer search for app s file s and use the sharing function etc 37
- The charms is a new type of menu that combines the start menu with the control panel of existing windows 37
- The settings charm allows you to perform basic tasks such as adjusting the volume turning off the pc etc if you select the settings charm while a specific app is running the settings for the currently running app are displayed 37
- Using the charms 37
- You can also search within an app or on the web 37
- You can move to the start screen 37
- You can use this menu to transfer a picture or file to another user you can easily share pictures or files with other users simply by associating multiple apps with the share charm 37
- Change pc settings 38
- Changing the settings 38
- Using the charms 38
- Displaying currently running app s 39
- Starting exiting an app 39
- Using apps 39
- Adding removing an app to from the start screen 40
- Running two apps at the same time 40
- Using apps 40
- Configuring your microsoft account 41
- Using apps 41
- Using the windows store 41
- Windows hot key function 42
- You can use the following convenient hot keys in windows 8 42
- Chapter 3 using the computer 43
- Keyboard 44
- Shortcut keys 44
- Keyboard 45
- Keyboard 46
- Keyboard 47
- Numeric key for 15 17 inch models 47
- Other function keys 47
- Screen brightness control 47
- Volume control 47
- Basic touchpad functions 48
- Moving the cursor on the screen 48
- Place your finger on the touchpad slightly and move your finger 48
- The mouse cursor will move accordingly move your finger in the direction you wish to move the cursor 48
- The touchpad provides the same function as a mouse and the left and right buttons of the touchpad plays the role of the left and right buttons of a mouse 48
- Touchpad 48
- Click function 49
- Double click function 49
- Drag function 49
- Right button function 49
- Touchpad 49
- Configuring the gesture function 50
- The gesture function of the touchpad optional 50
- The scroll function 50
- Touchpad 50
- Zoom functions 50
- Charms menu activating function 51
- Displaying additional menu s of a currently running app 51
- Last run window opening function 51
- Touchpad 51
- Auto locking when connecting usb mouse 52
- Locking with shortcut keys 52
- Touchpad 52
- Touchpad on off function 52
- Cd drive 53
- Cd drive odd optional 53
- Odd optional 53
- Using cd drive 53
- Multi card slot 54
- Multi card slot optional 54
- Optional 54
- Using the card 54
- Multi card slot 55
- Optional 55
- To format a memory card 55
- To remove a memory card 55
- Using a mini sd 55
- About the connection cable 56
- Connecting an external display device 56
- Connect the d sub port of the computer and the port of the monitor or tv with the monitor cable 15 pin 57
- Connect the power cord of the connected monitor tv or projector and turn the power on 57
- Connecting an external display device 57
- Connecting to the monitor port 57
- External monitor tv projector 57
- Press the key once to display a window to select 57
- The monitor mode select a mode 57
- You can experience a wider screen by connecting the computer to a monitor tv or projector with a monitor port 57
- You can give better presentations by connecting the computer to a projector 57
- After connecting a tv through hdmi you have to configure the screen and sound 58
- By connecting the computer to a tv with a hdmi port you can enjoy both a high visual quality and a high sound quality 58
- Connect the hdmi cable to the hdmi port of the tv 58
- Connecting an external display device 58
- Connecting through the hdmi port optional 58
- External monitor tv projector 58
- Press the key once to display a window to select 58
- The monitor mode select a mode 58
- Connecting an external display device 59
- Registering programs to be executed by the external graphics chipset 59
- Using nvidia graphics more efficiently optional 59
- Adjusting the volume 60
- Adjusting the volume using the keyboard 60
- Adjusting the volume using the volume adjustment program 60
- Using the sound recorder 60
- Adjusting the volume 61
- Using soundalive optional 61
- Adjust the brightness with the screen brightness control bar 62
- Adjustment icon 62
- Controlling the brightness using the keyboard 62
- Lcd brightness control 62
- Screen 62
- Settings 62
- Connecting to the wired lan 63
- Wired network 63
- Wired network 64
- Using the wol wake on lan function 65
- Wired network 65
- A wireless network wireless lan environment is a network environment that enables communicating between multiple computers at home or a small size office through wireless lan devices 66
- Optional 66
- Wireless network 66
- Wireless network optional 66
- Connecting to a wireless lan 67
- Optional 67
- Wireless network 67
- Optional 68
- Using the multimedia app 68
- Using the multimedia app optional 68
- You can enjoy photo video and music files with the s camera s gallery and s player apps 68
- You can launch an app in the start screen 68
- Optional 69
- Using the multimedia app 69
- Using the s camera app 69
- Optional 70
- Using the multimedia app 70
- Using the s gallery app 70
- Optional 71
- Using the multimedia app 71
- Using the s player app 71
- Samsung software update 72
- Using the s player app 72
- Diagnosing the computer status and troubleshooting 73
- Optional 74
- Using the security slot 74
- Using the security slot optional 74
- Chapter 4 settings and upgrade 75
- After a moment the bios setup screen appears 76
- Bios setup 76
- Entering the bios setup 76
- The bios setup enables you to configure your computer hardware according to your needs 76
- The items in the bios setup may differ depending on the product 76
- Turn the computer on immediately press the f2 key several times 76
- Bios setup 77
- In the setup you have to use the keyboard 77
- System setup keys 77
- The bios setup screen 77
- Setting a boot password 78
- Setting a supervisor password 78
- Setting a boot password 79
- Setting a user password 79
- Setting up a boot password 79
- Setting up a hard disk drive password optional 79
- Deactivating the password 80
- Setting a boot password 80
- Changing the boot priority 81
- Adding or replacing memory modules 82
- Insert a new memory module into the memory slot at an angle of approximately 30 degrees aligning it to the angle of the memory slot 82
- One or more memory modules are installed on the computer 82
- Remove the screw on the memory compartment cover at the bottom of the computer using a screw driver 82
- There are 2 memory slots and users can replace the installed memory or add new memory 82
- Upgrading memory 82
- Upgrading memory 83
- A lithium ion smart battery is supplied with this computer 84
- Ac adapter not connected 84
- Attach the battery and connect the ac adapter to the dc in jack of the computer 84
- Battery 84
- Charging the battery 84
- Please refer to the following instructions when running the computer on battery power without connecting the ac power 84
- The battery will then start charging 84
- When charging is complete the charge led turns green 84
- Battery 85
- Battery usage time information 85
- Confirming the battery charge in the taskbar 85
- Decreasing the lcd brightness 85
- Extending the battery usage time 85
- Measuring the remaining battery charge 85
- Battery 86
- Extending the battery life optional 86
- Using the power management program 86
- Battery 87
- Using the battery calibration function 87
- Chapter 5 troubleshooting 88
- If a problem occurs with your computer recovery recovery program allows you to easily restore your computer to the default factory settings alternatively you can back up your computer so that you can restore it to your preferred state at any time 89
- Optional 89
- Recovering backing up the computer 89
- Recovering backing up the computer optional 89
- Recovery introduction 89
- Optional 90
- Recovering 90
- Recovering backing up the computer 90
- Backing up 91
- Optional 91
- Recovering after a backup 91
- Recovering backing up the computer 91
- Optional 92
- Recovering 92
- Recovering backing up the computer 92
- Optional 93
- Recovering backing up the computer 93
- To copy the external storage disk 93
- Export disk image function 94
- Optional 94
- Recovering backing up the computer 94
- Computer recovery function in windows 8 95
- Optional 95
- Recovering backing up the computer 95
- Optional 96
- Reinstalling in windows 96
- Reinstalling windows 96
- Reinstalling windows optional 96
- Optional 97
- Register a user according to the instructions on the windows screen 97
- Reinstalling windows 97
- The following window appears select an installation option if you click custom the procedures from step 5 continue sequentially if you click upgrade the procedures from step 6 continue sequentially 97
- The windows installation continues the computer will restart 3 times during the installation if the press any key to boot from cd or dvd message appears after a restart do not press any button 97
- When a window appears asking for the location to install the operating system to select a disk drive partition and click the next button 97
- When the registration is complete the windows desktop screen appears 97
- Optional 98
- Reinstalling when windows does not start 98
- Reinstalling windows 98
- Recovery related 99
- Windows 8 related 100
- Display related 102
- Others 103
- Sound related 103
- Chapter 6 appendix 104
- Important safety information 105
- Safety instructions 105
- Setting up your system 105
- Care during use 106
- Important safety information 106
- The instruction on safety operation of notepc 106
- All systems equipped with cd or dvd drives comply with the appropriate safety standards including iec 60825 1 the laser devices in these components are classified as class 1 laser products under a us department of health and human services dhhs radiation performance standard should the unit ever need servicing contact an authorized service location 107
- Battery disposal 107
- Contact the samsung helpline for information on how to dispose of batteries that you cannot use or recharge any longer 107
- Follow all local regulations when disposing of old batteries 107
- Laser safety 107
- Replacement parts and accessories 107
- Use only replacement parts and accessories recommended by manufacturer 107
- Connect and disconnect the ac adapter 108
- General requirements 108
- Power cord requirements 108
- Replacement parts and accessories 108
- Additional limitations cautions and concerns for specific countries are listed in the specific country sections or country group sections the wireless devices in your system are only qualified for use in the countries identified by the radio approval marks on the system rating label if the country you will be using the wireless device in is not listed please contact your local radio approval agency for requirements wireless devices are closely regulated and use may not be allowed 109
- If fitted with 2 g band or 5g band 109
- Low power radio lan type devices radio frequency rf wireless communication devices operating in the 2 ghz 5ghz band may be present embedded in your notebook system the following section is a general overview of considerations while operating a wireless device 109
- Regulatory compliance statements 109
- Some circumstances require restrictions on wireless devices examples of common restrictions are listed on the next page 109
- The rf field strength of the wireless device or devices that may be embedded in your notebook are well below all international rf exposure limits as known at this time because the wireless devices which may be embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations manufacturer believes these devices are safe for use regardless of the power levels care should be taken to minimize human contact during normal operation 109
- Wireless guidance 109
- Regulatory compliance statements 110
- United states of america 110
- Usa and canada safety requirements and notices 110
- Use in specific environments 110
- Other wireless devices 111
- Regulatory compliance statements 111
- Safety notices for other devices in the wireless network refer to the documentation supplied with wireless ethernet adapters or other devices in the wireless network 111
- This device complies with part 15 of the fcc rules operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 111
- Unintentional emitter per fcc part 15 111
- Intentional emitter per fcc part 15 112
- Regulatory compliance statements 112
- Certification information sar 113
- Exposure to radio frequency rf signals 113
- Health and safety information 113
- Regulatory compliance statements 113
- Fcc part 68 if fitted with a modem device 114
- Regulatory compliance statements 114
- Canada 115
- Intentional emitter per rss 210 115
- Regulatory compliance statements 115
- Unintentional emitter per ices 003 115
- Regulatory compliance statements 116
- Regulatory compliance statements 117
- Telecommunications per doc notice for products fitted with an ic compliant modem 117
- Déclarations sur les télécommunications selon doc pour des produits munis d un modem homologué par la ic 118
- Regulatory compliance statements 118
- Brazil 119
- European directives 119
- European union 119
- European union ce marking and compliance notices 119
- Manufacturer information 119
- Regulatory compliance statements 119
- Eu r tte compliance statements 120
- European radio approval information for products fitted with eu approved radio devices 120
- Regulatory compliance statements 120
- The low band 5 5 5 5 ghz is for indoor use only 120
- The power output of the wireless device or devices that may be embedded in you notebook is well below the rf exposure limits as set by the european commission through the r tte directive 120
- This product is a notebook computer low power radio lan type devices radio frequency rf wireless communication devices operating in the 2 ghz 5ghz band may be present embedded in your notebook system which is intended for home or office use this section is only applicable if these devices are present refer to the system label to verify the presence of wireless devices 120
- Wireless devices that may be in your system are only qualified for use in the european union or associated areas if a ce mark with a notified body registration number and the alert symbol is on the system label 120
- Regulatory compliance statements 121
- European economic area restrictions 122
- If the declaration of conformity for the model you are interested in is not available on our web site please contact your distributor 122
- Local restriction of 802 1b 802 1g radio usage 122
- Note to integrator the following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product 122
- Regulatory compliance statements 122
- To view the eu declaration of conformity for this product in english only go to http www samsung com uk support download supportdownmain do then search the model number of the product 122
- Regulatory compliance statements 123
- European telecommunication information for products fitted with eu approved modems 124
- Regulatory compliance statements 124
- Rtc caution 124
- Correct disposal of batteries in this product 125
- Correct disposal of this product waste electrical electronic equipment 125
- India only 125
- Usa only 125
- Weee symbol information 125
- Samsung packaging take back program 126
- For detailed system specifications refer to the product catalogue 127
- Product specifications 127
- The system specifications may differ depending on the derived models 127
- Energy star partner 128
- Product specifications 128
- Registered trademarks 128
- Glossary 129
- The glossary lists the terminologies used in this user guide for terminologies other than these look in windows help 129
- Glossary 130
- Glossary 131
- Glossary 132
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