Netis WF-2301 [51/51] Troubleshooting

150Mbps Wireless-N Outdoor AP User Manual

5 Troubleshooting

1. I cannot access the Web-based Configuration Utility from the Ethernet computer used to

configure the AP.

Ø Check that the LAN LED is on. If the LED is not on, verify that the cable for the LAN

connection is firmly connected.

Ø Check whether the computer resides on the same subnet with the AP’s LAN IP address.

Ø If the computer acts as a DHCP client, check whether the computer has been assigned an IP

address from the DHCP server. If not, you will need to renew the IP address.

Ø Use the ping command to ping the AP’s LAN IP address to verify the connection.

Ø Make sure your browser is not configured to use a proxy server.

Ø Check that the IP address you entered is correct. If the AP’s LAN IP address has been

changed, you should enter the reassigned IP address instead.

2. I forget Password (Reset the AP without Login)

Ø Use a pencil to press and hold the Default button on the back panel of the AP when it is

working, wait for a few seconds until the SYS LED indicator stays green.

Ø After the above those steps, the manufacture’s parameters will be restored in the AP. The

default password is guest.

3. My wireless client cannot communicate with another Ethernet computer.

Ø Ensure the wireless adapter functions properly. You may open the Device Manager in

Windows to see if the adapter is properly installed.

Ø Make sure the wireless client uses the same SSID and security settings (if enabled) as the

Wireless AP

Ø Ensure that the wireless adapter’s TCP/IP settings are correct as required by your network

administrator.

Ø If you are using a 802.11b wireless adapter, and check that the 802.11G Mode item in

Wireless Basic Setting page, is not configured to use 802.11G Performance.

Ø Use the ping command to verify that the wireless client is able to communicate with the AP’s

LAN port and with the remote computer. If the wireless client can successfully ping the AP’ s

LAN port but fails to ping the remote computer, then verify the TCP/IP settings of the remote

computer.