![HP SCANJET G3110 [17/30] Scanner has stopped working properly](/img/pdf.png)
HP SCANJET G3110 [17/30] Scanner has stopped working properly
![HP SCANJET G3110 [17/30] Scanner has stopped working properly](/views2/1016844/page17/bg11.png)
If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See
Scanner has stopped working properly.
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with the
next step.
1. A cable might be loose. Ensure that the USB, power, and TMA cables are securely
connected.
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back
on.
3. Restart your computer.
4. A software conflict might exist on your computer. You might need to uninstall and then
reinstall the scanner software.
a. Click Start, click Settings, and then click Control Panel (in Windows XP and
Vista, click Start, and then click Control Panel).
b. Click Add or Remove Programs (in Windows Vista, the Programs and
Features tool) and then select HP Scanjet G3110.
c. Click Remove.
d. Click Add or Remove Programs (in Windows Vista, the Programs and
Features tool) and then select the HP Photosmart software.
e. Click Remove.
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When
you insert the CD, an installation interface launches automatically. Choose the HP
Photosmart software to install.
If the scanner still does not work, visit
www.hp.com/support or contact HP Customer
Support.
Additional troubleshooting information
If you have the HP Photosmart software installed, you can use the onscreen Help to solve
other problems with the scanner. To gain access to the Help, double-click the
HP Solution Center icon on your desktop, and then click Help. Under the Additional
Resources section, click Documents, then click Product Help. The Help system
provides information about the scanner hardware as well as information about the HP
Photosmart software and HP Scanning software. Also, see Scan troubleshooting in the
general Troubleshooting and support section of the Help.
Scanner operation problems
• Scanner will not turn on
•
Scanner does not scan right away
•
Buttons appear not to work
•
Issues with scanning documents or text (OCR)
•
Scanned image is fuzzy
Scanner operation problems 15
Содержание
- Contents 3
- Accessibility 5
- Button disable utility 5
- How to use the scanner 5
- Where to get additional information 5
- Button and accessories overview 6
- Buttons 6
- How to use the hp photosmart software 6
- Scan from the hp solution center 7
- Scan from the scanner buttons 7
- Scanning overview 7
- Transparent materials adapter tma 7
- Change scan settings 8
- Preview a scanned image 8
- Scan from other software programs 8
- Scan pictures 8
- Scan pictures and documents 8
- Select original type document or picture 8
- Scan documents 9
- Scan multiple pictures with one scan 9
- Scan to a pdf file 10
- Scan to e mail 10
- Make copies 11
- Scan film 12
- Scan positives such as 35 mm slides or negatives 12
- Tips for scanning transparent items 13
- Care and maintenance 14
- Clean the scanner glass 14
- Clean the transparent materials adapter tma 14
- Order maintenance and scanner supplies 15
- Reset the scanner 16
- Scanner initialization or hardware problems 16
- Test the scanner hardware 16
- Troubleshooting 16
- Additional troubleshooting information 17
- Scanner has stopped working properly 17
- Scanner operation problems 17
- Buttons appear not to work 18
- Scanner does not scan right away 18
- Scanner will not turn on 18
- Issues with scanning documents or text ocr 19
- Scanned image is fuzzy 19
- Scanner glass needs to be cleaned 19
- Scanner is scanning items very slowly 19
- Dots or streaks appear in the scanned image 20
- Incorrect colors print or the image is too light or dark 20
- Slides negatives and tma issues 20
- The image cannot be enlarged 20
- The scanned images are dark 20
- The tma does not work at all 20
- No light or only dim light is visible in the tma after selecting a slides or negatives scanning shor 21
- No light or only dim light is visible in the tma after selecting a slides or negatives scanning shortcut 21
- Scanner installation troubleshooting 21
- Uninstall and reinstall the software 21
- Check the cables 22
- Regulatory information and product specifications 23
- Scanner specifications 23
- Scanner specifications transparent materials adapter tma specifications environmental specifications recycle and restricted material information disposal of waste equipment by users in private households in the european union 23
- This section contains regulatory information and product specifications for the hp scanjet g3110 scanner and accessories 23
- Transparent materials adapter tma specifications 23
- Disposal of mercury can be regulated because of environmental considerations for disposal or recycling information please contact your local authorities or the electronic industries alliance eia www eiae org 24
- Environmental specifications 24
- Hp offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronics recycling centers throughout the world hp conserves resources by reselling some of its most popular products for more information regarding recycling of hp products please visit www hp com hpinfo globalcitizenship environment recycle 24
- Note in the presence of high electromagnetic fields it is possible the output from the hp scanner may be slightly distorted 24
- Product restricted material 24
- Recycle and restricted material information 24
- Recycling 24
- Recycling product restricted material 24
- This hp product contains the following material that might require special handling at end of life mercury in the fluorescent lamp in the scanner and or transparent materials adapter 5 mg 24
- Disposal of waste equipment by users in private households in the european union 25
- Accessibility 26
- Getting assistance 26
- Product support 26
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