HP SCANJET G3110 [18/30] Scanner will not turn on

• Scanner is scanning items very slowly

•

Scanner glass needs to be cleaned

Scanner will not turn on

If the scanner will not turn on when you press the scanner buttons, check for these

possible problems:

• The scanner might have been unplugged. Check to see that the power cable has not

become disconnected from the scanner or unplugged from the power source.

• The scanner might be turned off. Check to see that the scanner power switch is in

the on position.

• Check to see that the TMA cable has not become disconnected from the scanner.

Scanner does not scan right away

If the scanner has not been used for a while, the scanner lamp might need to go through

a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it

takes a moment after starting the software or pressing a scanner button for scanning to

begin.

To change the lamp warm-up setting, open the HP Solution Center, click Settings, and

then click Scan Preferences.

Buttons appear not to work

After each step, start a scan to see if the buttons are working. If not, proceed with the

next step.

• A cable might be loose. Ensure that the USB cable, the TMA cable, and the power

cable are securely connected.

• Turn the scanner off using the power switch, and then turn it back on again.

• Restart your computer.

• The buttons might be disabled. Try the following procedure:

◦ Open Control Panel, select Scanners and Cameras, and then select your

scanner model from the list.

◦ Open Properties, and then click the Events tab. From the Scanner events list,

select Scan button press.

◦ Ensure that the HP Scanning software option is selected.

◦ Windows XP and Vista: Ensure the Take No Action option is not selected.

• The Button Disable Utility might have been used to disable the buttons. For more

information, see Button Disable Utility.

Chapter 3

16 Troubleshooting