![HP SCANJET G3110 [26/30] Product support](/img/pdf.png)
HP SCANJET G3110 [26/30] Product support
![HP SCANJET G3110 [26/30] Product support](/views2/1016844/page26/bg1a.png)
5 Product support
This section describes the options for product support.
•
Accessibility
•
Getting assistance
Accessibility
The following accessibility options are available on this scanner:
Windows environment:
• To prevent buttons from being accidentally pushed, you can use the Button Disable
Utility to disable the buttons. You can use the same utility to re-enable the buttons.
For more information about the Button Disable Utility, see
Button Disable Utility.
• The scanner User Guide is available in a Help format that is readable by most screen
readers. To find this file, double-click the HP Solution Center icon on your desktop,
and then click Help. Under the Additional Resources section, click Documents,
then click Product Help.
Customers with disabilities can get help by visiting
www.hp.com/hpinfo/community/
accessibility/prodserv/ (English only).
Getting assistance
In order to get the best from your HP product, please consult the following standard HP
support offerings:
1. Please consult the product documentation that came with the product.
• Review the troubleshooting section or electronic Help of this manual/CD.
• Review the electronic Help section within the software.
2. Visit the HP online support at
www.hp.com/support or contact your point of
purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
• Fast E-mail access to qualified online support specialists
• Software and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
• See the phone list at the end of this chapter for support numbers for your country
or region.
• Support options and fees vary by product, country and language.
• Fees and policies are subject to change without notice. Please check the Web
site
www.hp.com/support for the latest information.
24 Product support
Содержание
- Contents 3
- Accessibility 5
- Button disable utility 5
- How to use the scanner 5
- Where to get additional information 5
- Button and accessories overview 6
- Buttons 6
- How to use the hp photosmart software 6
- Scan from the hp solution center 7
- Scan from the scanner buttons 7
- Scanning overview 7
- Transparent materials adapter tma 7
- Change scan settings 8
- Preview a scanned image 8
- Scan from other software programs 8
- Scan pictures 8
- Scan pictures and documents 8
- Select original type document or picture 8
- Scan documents 9
- Scan multiple pictures with one scan 9
- Scan to a pdf file 10
- Scan to e mail 10
- Make copies 11
- Scan film 12
- Scan positives such as 35 mm slides or negatives 12
- Tips for scanning transparent items 13
- Care and maintenance 14
- Clean the scanner glass 14
- Clean the transparent materials adapter tma 14
- Order maintenance and scanner supplies 15
- Reset the scanner 16
- Scanner initialization or hardware problems 16
- Test the scanner hardware 16
- Troubleshooting 16
- Additional troubleshooting information 17
- Scanner has stopped working properly 17
- Scanner operation problems 17
- Buttons appear not to work 18
- Scanner does not scan right away 18
- Scanner will not turn on 18
- Issues with scanning documents or text ocr 19
- Scanned image is fuzzy 19
- Scanner glass needs to be cleaned 19
- Scanner is scanning items very slowly 19
- Dots or streaks appear in the scanned image 20
- Incorrect colors print or the image is too light or dark 20
- Slides negatives and tma issues 20
- The image cannot be enlarged 20
- The scanned images are dark 20
- The tma does not work at all 20
- No light or only dim light is visible in the tma after selecting a slides or negatives scanning shor 21
- No light or only dim light is visible in the tma after selecting a slides or negatives scanning shortcut 21
- Scanner installation troubleshooting 21
- Uninstall and reinstall the software 21
- Check the cables 22
- Regulatory information and product specifications 23
- Scanner specifications 23
- Scanner specifications transparent materials adapter tma specifications environmental specifications recycle and restricted material information disposal of waste equipment by users in private households in the european union 23
- This section contains regulatory information and product specifications for the hp scanjet g3110 scanner and accessories 23
- Transparent materials adapter tma specifications 23
- Disposal of mercury can be regulated because of environmental considerations for disposal or recycling information please contact your local authorities or the electronic industries alliance eia www eiae org 24
- Environmental specifications 24
- Hp offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronics recycling centers throughout the world hp conserves resources by reselling some of its most popular products for more information regarding recycling of hp products please visit www hp com hpinfo globalcitizenship environment recycle 24
- Note in the presence of high electromagnetic fields it is possible the output from the hp scanner may be slightly distorted 24
- Product restricted material 24
- Recycle and restricted material information 24
- Recycling 24
- Recycling product restricted material 24
- This hp product contains the following material that might require special handling at end of life mercury in the fluorescent lamp in the scanner and or transparent materials adapter 5 mg 24
- Disposal of waste equipment by users in private households in the european union 25
- Accessibility 26
- Getting assistance 26
- Product support 26
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