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Aten CS1782A [52/54] Troubleshooting
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CS1782A / CS1784A User Manual
44
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets. In addition, updating the product’s firmware may solve
problems that have been discovered and resolved since the prior version was
released. If your product is not running the latest firmware version, we strongly
recommend that you upgrade. See Chapter 6, The Firmware Upgrade Utility,
for details.
(Continues on next page.)
Symptom Possible Cause Action
Mouse and/or
Keyboard not
responding.
Improper mouse
and/or keyboard
reset.
Unplug the cable(s) from the console port(s),
then plug it/them back in.
KVM switch
needs to be reset.
Power off all devices on the installation (see
safety note, page 39); power off the KVM
switch; wait five seconds; then power up.
USB devices not
responding.
USB ports need to
reset.
Unplug the device’s USB cable from the USB
port on the switch’s rear panel, then plug it
back in.
PC or OS does
not support USB
2.0.
The unit has a built-in USB 2.0 hub, so does
not support PCs or OS that do not support
USB 2.0.
For OS that do not support USB 2.0, keyboard
and mouse functions can be reset using the
[F1] hotkey function. See SPC Mode, page 27.
Device not
recognized
(Windows).
Windows timing
problem.
Unplug the KVM cable from the computer’s
USB port; go into Windows’ System Settings
and remove the Unknown Device entry; plug
the KVM cable back in. Windows now
recognizes the device.
Cannot switch
ports by pressing
[Scroll Lock]
twice.
Keyboard is
incompatible with
Scroll Lock
invocation.
Switch to the Alternate HSM invocation keys.
See Alternate HSM Invocation Keys, page 23,
for details.
Monitor does not
display after KVM
cable set is hot
plugged.
Some HDMI/DVI
graphics cards
are incompatible
with cable set hot
plugging.
Power off all devices on the installation (see
safety note, page 39); power off the CS1784A;
confirm all KVM cables are properly
connected; power on the CS1784A; power on
the computers.
Содержание
- Cs1782a cs1784a user manual 1
- Fcc information 2
- Sj t 11364 2006 2
- Online registration 3
- Telephone support 3
- User information 3
- User notice 3
- Package contents 4
- Basic operation 5
- Contents 5
- Hardware setup 5
- Hotkey operation 5
- Introduction 5
- Appendix 6
- Keyboard emulation 6
- The firmware upgrade utility 6
- About this manual 7
- Conventions 8
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 8
- Product information 8
- This manual uses the following conventions 8
- Chapter 1 9
- Introduction 9
- Overview 9
- Features 11
- Cables 13
- Computers 13
- Console 13
- Hardware requirements 13
- Has a built in usb 2 hub so does not 14
- Note 1 supports linux kernel 2 and higher 14
- Operating systems 14
- Support pcs or os that do not support usb 2 14
- Supported operating systems are shown in the table below 14
- The cs178 14
- Components 15
- Cs1782a front view 15
- Cs1784a front view 15
- Cs1782a rear view 17
- Cs1784a rear view 17
- Cable connections 19
- Chapter 2 19
- Hardware setup 19
- Chapter 2 hardware setup 21
- Installation diagram 21
- Channel surround sound installation 22
- Basic operation 23
- Chapter 3 23
- Manual switching 23
- Overview 23
- Hot plugging 24
- Mouse port switching 24
- Powering off and restarting 24
- Alternative manual port selection settings 25
- Port id numbering 25
- This page intentionally left blank 26
- Chapter 4 27
- Cycling through the ports 27
- Hotkey operation 27
- Port switching 27
- Going directly to a port 28
- Note the n stands for the computer s port id number 1 2 3 or 4 see port id numbering on page 17 replace the n with the appropriate port id when entering hotkey combinations 28
- Auto scanning 29
- Hotkey setting mode 30
- Invoking hsm 30
- Alternate hsm invocation keys 31
- Alternate port switching keys 31
- Keyboard operating platform 32
- List switch settings 32
- Hotkey buzzer control 33
- Keyboard language 33
- Port switching keys 33
- Usb reset 33
- Alternative manual port selection settings 34
- Firmware upgrade mode 34
- Restore default settings 34
- Video dynasync 34
- Keyboard emulation control 35
- Mouse emulation control 35
- Mouse port switching 35
- Spc mode 35
- Power on detection 36
- After invoking hsm see page 22 key in one of the following keys to perform the corresponding function 37
- Hsm summary table 37
- Chapter 5 39
- Keyboard emulation 39
- Mac keyboard 39
- Note when using key combinations press and release the first key ctrl 39
- The pc compatible 101 104 key keyboard can emulate the functions of the mac keyboard the emulation mappings are listed in the table below 39
- Then press and release the activation key 39
- Note when using key combinations press and release the first key ctrl 40
- Sun keyboard 40
- The pc compatible 101 104 key keyboard can emulate the functions of the sun keyboard when the control key ctrl is used in conjunction with other keys the corresponding functions are shown in the table below 40
- Then press and release the activation key 40
- Before you begin 41
- Chapter 6 41
- The firmware upgrade utility 41
- Starting the upgrade 43
- Upgrade failed 45
- Upgrade succeeded 45
- This page intentionally left blank 46
- Appendix 47
- Safety instructions 47
- International 49
- North america 49
- Technical support 49
- Specifications 50
- User manual 50
- Appendix 51
- Continues on next page 52
- Operation problems can be due to a variety of causes the first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets in addition updating the product s firmware may solve problems that have been discovered and resolved since the prior version was released if your product is not running the latest firmware version we strongly recommend that you upgrade see chapter 6 the firmware upgrade utility for details 52
- Troubleshooting 52
- Continued from previous page 53
- Hotkey default settings 54
- Limited warranty 54
- The direct vendor also reserves the right to revise or update the device or documentation without obligation to notify any individual or entity of such revisions or update for further inquiries please contact your direct vendor 54
- The hotkey factory default settings are as follows 54
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