HP laserjet pro mfp m227sdn — how to Clear Paper Jams in Document Feeders Effectively [152/206]

Содержание

• Laserjet pro mfp m227 p.1
• User guide p.1
• Table of contents p.5
• Printer overview p.13
• 2 line lcd control panel view m227sdn models p.14
• Touchscreen control panel view m227fdw models p.14
• Printer front view p.14
• Interface ports p.14
• Chapter 1 printer overview enww p.14
• Printer views p.14
• Printer back view p.14
• Enww printer views 3 p.15
• Printer back view p.15
• Interface ports p.16
• Chapter 1 printer overview enww p.16
• Line lcd control panel view m227sdn models p.17
• Enww printer views 5 p.17
• 8 9 10 p.17
• Chapter 1 printer overview enww p.18
• Touchscreen control panel view m227fdw models p.19
• Note while the control panel does not have a standard cancel button during many printer processes a p.19
• Enww printer views 7 p.19
• Cancel button appears on the touchscreen this permits users to cancel a process before the printer completes it p.19
• Home screen layout p.20
• Chapter 1 printer overview enww p.20
• How to use the touchscreen control panel p.21
• Use the following actions to use the printer touchscreen control panel p.21
• Enww printer views 9 p.21
• Printer specifications p.22
• Technical specifications p.22
• Supported operating systems p.22
• Note for details on client and server operating systems and for hp upd pcl6 and upd ps driver support for this printer go to www hp com go upd and click the specifications tab p.23
• Note for a current list of supported operating systems go to www hp com support ljm227mfp for hp s all inclusive help for the printer p.23
• Enww printer specifications 11 p.23
• Printer dimensions p.24
• Mobile printing solutions p.24
• Operating environmental range p.25
• Enww printer specifications 13 p.25
• Caution power requirements are based on the country region where the printer is sold do not convert operating voltages this will damage the printer and void the printer warranty p.25
• Table 1 1 operating environmental range p.25
• See www hp com support ljm227 for current information p.25
• Power consumption electrical specifications and acoustic emissions p.25
• Printer hardware setup and software installation p.26
• Paper trays p.27
• Load the priority input tray p.28
• Introduction p.28
• Priority input tray paper orientation p.30
• Chapter 2 paper trays enww p.30
• Load the main input tray p.31
• Introduction p.31
• Main input tray paper orientation p.34
• Chapter 2 paper trays enww p.34
• Print envelopes p.35
• Load and print envelopes p.35
• Introduction p.35
• Envelope orientation p.36
• Chapter 2 paper trays enww p.36
• Manually feed labels p.37
• Load and print labels p.37
• Introduction p.37
• Label orientation p.38
• Chapter 2 paper trays enww p.38
• Supplies accessories and parts p.39
• Parts listed as optional self replacement can be installed by hp service personnel at your request for no additional charge during the printer warranty period p.40
• Parts listed as mandatory self replacement are to be installed by customers unless you are willing to pay hp service personnel to perform the repair for these parts on site or return to depot support is not provided under the hp product warranty p.40
• Ordering p.40
• Order supplies accessories and parts p.40
• Genuine hp replacement parts can be ordered at www hp com buy parts or by contacting an hp authorized service or support provider when ordering one of the following will be needed part number serial number found on back of printer product number or printer name p.40
• Customer self repair parts p.40
• Customer self repair csr parts are available for many hp laserjet printers to reduce repair time more information about the csr program and benefits can be found at www hp com go csr support and www hp com go csr faq p.40
• Chapter 3 supplies accessories and parts enww p.40
• Supplies and accessories p.40
• Use the printer control panel to enable the cartridge policy feature p.41
• Use the printer control panel to disable the cartridge policy feature p.41
• Introduction p.41
• Enable or disable the cartridge policy feature p.41
• Configure the hp toner cartridge protection supply settings p.41
• Use the hp embedded web server ews to enable the cartridge policy feature p.42
• Use the hp embedded web server ews to disable the cartridge policy feature p.42
• Use the printer control panel to enable the cartridge protection feature p.43
• Use the printer control panel to disable the cartridge protection feature p.43
• Troubleshoot cartridge policy control panel error messages p.43
• Enable or disable the cartridge protection feature p.43
• Use the hp embedded web server ews to enable the cartridge protection feature p.44
• Use the hp embedded web server ews to disable the cartridge protection feature p.44
• Enww configure the hp toner cartridge protection supply settings 33 p.45
• Click the apply button p.45
• Troubleshoot cartridge protection control panel error messages p.45
• From the cartridge protection drop down list select off p.45
• Toner cartridge information p.46
• Replace the toner cartridge p.46
• Introduction p.46
• Remove and replace the toner cartridge p.47
• Replace the imaging drum p.51
• Introduction p.51
• Imaging drum information p.51
• Remove and replace the imaging drum p.52
• Print tasks windows p.58
• How to print windows p.58
• Manually print on both sides windows p.60
• Automatically print on both sides windows p.60
• Select the paper type windows p.61
• Print multiple pages per sheet windows p.61
• Additional print tasks p.62
• Print tasks os x p.63
• Manually print on both sides os x p.63
• How to print os x p.63
• Automatically print on both sides os x p.63
• Select the paper type os x p.64
• Print multiple pages per sheet os x p.64
• Additional print tasks p.65
• Wi fi direct and nfc printing wireless models only p.66
• Mobile printing p.66
• Introduction p.66
• Enable or disable wi fi direct p.67
• Hp eprint via email p.68
• Change the printer wi fi direct name p.68
• Hp eprint software p.70
• Airprint p.70
• Android embedded printing p.71
• Use walk up usb printing touchscreen models only p.72
• Step two print usb documents p.72
• Step one access usb files on the printer p.72
• Option one print documents p.72
• Introduction p.72
• Option two print photos p.73
• Make a copy p.76
• Copy on both sides manually p.78
• Copy on both sides duplex p.78
• Additional copy tasks p.80
• Scan by using the hp scan software windows p.82
• Scan by using the hp easy scan software os x p.83
• Method one use the scan to email wizard windows p.84
• Introduction p.84
• Before you begin p.84
• Set up the scan to e mail feature touchscreen models only p.84
• Step two configure the scan to e mail feature p.86
• Step one access the hp embedded web server ews p.86
• Method two set up the scan to email feature via the hp embedded web server windows p.86
• Step three add contacts to the e mail address book p.88
• Step four configure the default e mail options p.88
• Step two configure the scan to e mail feature p.89
• Step one access the hp embedded web server ews p.89
• Set up the scan to e mail feature on a mac p.89
• Step three add contacts to the e mail address book p.91
• Step four configure the default e mail options p.91
• Method one use the scan to network folder wizard windows p.93
• Set up the scan to network folder feature touchscreen models only p.93
• Introduction p.93
• Before you begin p.93
• Method two set up the scan to network folder feature via the hp embedded web server windows p.95
• Step one access the hp embedded web server ews p.95
• Step two configure the scan to network folder feature p.96
• Step two configure the scan to network folder feature p.97
• Step one access the hp embedded web server ews p.97
• Set up the scan to network folder feature on a mac p.97
• Scan to a usb flash drive touchscreen models only p.99
• Scan to email touchscreen models only p.100
• Scan to a network folder touchscreen models only p.101
• Additional scan tasks p.102
• Step 1 identify the phone connection type p.104
• Set up to send and receive faxes p.104
• Before starting p.104
• Step 2 set up the fax p.105
• Dedicated phone line p.105
• Shared voice fax line p.106
• Shared voice fax line with an answering machine p.107
• Step 3 configure the fax time date and header p.108
• Hp fax setup wizard p.108
• Printer control panel p.109
• Hp embedded web server ews and hp device toolbox windows p.109
• Step 4 run a fax test p.110
• Send a fax p.111
• Fax from the flatbed scanner p.111
• Use speed dials and group dial entries p.112
• Fax from the document feeder p.112
• Send a fax from the software p.113
• Send a fax from a third party software program such as microsoft word p.113
• Additional fax tasks p.114
• Manage the printer p.115
• Use hp web services applications touchscreen models only p.116
• Change the printer connection type windows p.117
• Advanced configuration with hp embedded web server ews and hp device toolbox windows p.118
• Touchscreen control panels from the home screen on the printer control panel touch the connection information button and then touch the network connected button or the network wi p.119
• Open a web browser and in the address line type the ip address or host name exactly as it displays on the printer control panel press the enter key on the computer keyboard the ews opens p.119
• Note if the web browser displays a message indicating that accessing the website might not be safe select the option to continue to the website accessing this website will not harm the computer p.119
• Fi on button to display the ip address or host name p.119
• Enww advanced configuration with hp embedded web server ews and hp device toolbox windows 107 p.119
• 2 line control panels on the printer control panel press the button open the network setup menu and then select show ip address to display the ip address or host name p.119
• Chapter 8 manage the printer enww p.120
• Enww advanced configuration with hp embedded web server ews and hp device toolbox windows 109 p.121
• Open hp utility p.122
• Hp utility features p.122
• Advanced configuration with hp utility for os x p.122
• Enww advanced configuration with hp utility for os x 111 p.123
• View or change network settings p.124
• Printer sharing disclaimer p.124
• Introduction p.124
• Configure ip network settings p.124
• Rename the printer on a network p.125
• Manually configure ipv4 tcp ip parameters from the control panel p.126
• Link speed and duplex settings p.127
• Printer security features p.129
• Introduction p.129
• Assign or change the system password using the embedded web server p.129
• Lock the formatter p.130
• Method one configure the quiet print mode settings from the printer control panel p.131
• Introduction p.131
• Configure the quiet print mode settings p.131
• Method two configure the quiet print mode settings from hp embedded web server ews p.132
• Set the sleep auto off after inactivity setting p.133
• Print with economode p.133
• Introduction p.133
• Energy conservation settings p.133
• Set the shut down after inactivity delay and configure the printer to use 1 watt or less of power p.134
• Set the delay shut down setting p.135
• Update the firmware p.136
• Method one update the firmware using the control panel p.136
• Method two update the firmware using the firmware update utility p.137
• Solve problems p.139
• Customer support p.140
• Chapter 9 solve problems enww p.140
• Control panel help system touchscreen models only p.141
• Restore the factory set defaults p.142
• Change the very low settings p.143
• A cartridge is low or cartridge is very low message displays on the printer control panel p.143
• Order supplies p.144
• For printers with fax capability p.144
• The printer does not pick up paper p.145
• Printer does not pick up paper or misfeeds p.145
• Introduction p.145
• The printer picks up multiple sheets of paper p.146
• The document feeder jams skews or picks up multiple sheets of paper p.147
• Jam locations p.149
• Introduction p.149
• Clear paper jams p.149
• Experiencing frequent or recurring paper jams p.150
• Clear jams in the document feeder p.152
• Clear jams in the main input tray p.155
• Clear jams in the toner cartridge area p.160
• Clear jams in the output bin p.164
• Clear jams in the duplexer p.167
• Clean the adf replaceable film assembly p.171
• Introduction p.173
• Improve print quality p.173
• Check the paper type setting windows p.173
• Check the paper type setting for the print job p.173
• Print from a different software program p.173
• Check toner cartridge status p.174
• Check the paper type setting os x p.174
• Print a cleaning page p.175
• Clean the printer p.175
• Visually inspect the toner cartridge and imaging drum p.176
• Check the scanner glass for dirt and smudges p.176
• Step two check the environment p.177
• Step three set the individual tray alignment p.177
• Step one use paper that meets hp specifications p.177
• Check paper and the printing environment p.177
• Try a different print driver p.178
• Check the economode settings p.179
• Adjust print density p.180
• Improve copy and scan image quality p.181
• Check the scanner glass for dirt and smudges p.181
• Introduction p.181
• Check the paper settings p.182
• Optimize for text or pictures p.183
• Edge to edge copying p.184
• Clean the pickup rollers and separation pad in the document feeder p.184
• Introduction p.186
• Improve fax image quality p.186
• Check the scanner glass for dirt and smudges p.186
• Check the send fax resolution settings p.187
• Check the error correction settings p.188
• Check the fit to page setting p.189
• Clean the pickup rollers and separation pad in the document feeder p.190
• Send to a different fax machine p.191
• Check the sender s fax machine p.191
• Poor physical connection p.192
• Introduction p.192
• The computer is using the incorrect ip address for the printer p.192
• The computer is unable to communicate with the printer p.192
• Solve wired network problems p.192
• The printer is using incorrect link speed and duplex settings for the network p.193
• The printer is disabled or other network settings are incorrect p.193
• The computer or workstation might be set up incorrectly p.193
• New software programs might be causing compatibility problems p.193
• Solve wireless network problems p.194
• Wireless connectivity checklist p.194
• Introduction p.194
• The wireless connection does not work after moving the wireless router or printer p.195
• The printer does not print and the computer has a third party firewall installed p.195
• The printer does not print after the wireless configuration completes p.195
• Cannot connect more computers to the wireless printer p.195
• The network does not appear in the wireless networks list p.196
• Perform a wireless network diagnostic test p.196
• The wireless printer loses communication when connected to a vpn p.196
• The wireless network is not functioning p.196
• Reduce interference on a wireless network p.197
• Solve fax problems p.198
• Introduction p.198
• Fax troubleshooting checklist p.198
• Solve general fax problems p.199
• Faxes are sending slowly p.199
• Fax quality is poor p.200
• Fax cuts off or prints on two pages p.201