![MSI B350M MORTAR [84/88] Troubleshooting](/img/pdf.png)
MSI B350M MORTAR [84/88] Troubleshooting
84
Troubleshooting
Troubleshooting
Before sending the motherboard for RMA
repair, try to go over troubleshooting
guide first to see if your got similar
symptoms as mentioned below.
The power is not on.
y Connect the AC power cord to an
electrical outlet securely.
y Check if all ATX power connectors
like ATX_PWR1, CPU_PWR1 are
connected from the power supply to
the motherboard?
y Some power supply units have a power
button on the rear side, make sure the
button is turned on.
y Check if the power switch cable is
connected to JFP1 pin header properly.
y Verify the Clear CMOS jumper JBAT1 is
set to Keep DATA.
y Test with another known working
power supply of equal or greater
wattage.
The power is on, but no signal to
monitor
y Connect the monitor power cord to a
electrical outlet securely.
y Make sure the monitor is turned on.
y Select different inputs on the monitor.
y If 3 long beeps are heard, remove all
memory modules and try to install only
one memory module in the DIMMA2
slot first and then restart the computer.
y If 1 long 2 short beeps are heard,
remove and reinstall the graphics card
and then restart the computer.
y Test with another known working
graphics card.
The computer does not boot after
updating the BIOS
y Clear the CMOS.
y Use the secondary BIOS to bootup the
system (Only for motherboard with
Dual BIOS)
Lost BIOS password
y Clear the CMOS, but that will cause
you to lose all customized settings in
the BIOS.
There is no audio
y Adjust the volume.
y Connect the speakers/headphones to
audio ports on the motherboard rear
IO panel.
y Remove secondary speakers/
headphones, HDMI cables, USB audio
devices.
y Test with another known working
speaker or headphone.
There is no network
y Make sure the network chipset driver
has been installed.
y Verify if the network cable is properly
connected and make sure the LAN port
LEDs are properly illuminated.
y Verify your TCP/IP settings.
y Restart or reset your router.
y Test with another known working LAN
cable.
The USB device is not working
y Make sure your USB drive driver has
been installed.
y Verify if USB device is listed in
Windows
®
Device Manager.
y Connect the USB device to other USB
port on the motherboard rear IO panel.
Содержание
- Unpacking 1
- Safety information 2
- Preparing tools and components 3
- Quick start 3
- Installing a processor 4
- Http youtu be t03adrjpyqs 5
- Installing ddr4 memory 5
- Quick start 5
- Connecting the front panel header 6
- Hdd led 6
- Hdd led hdd led hdd led 6
- Http youtu be dpelidvnzui 6
- Power led power led power led 6
- Installing the motherboard 7
- Installing sata drives 8
- Installing a graphics card 9
- Connecting peripheral devices 10
- Connecting the power connectors 11
- Power on 12
- Block diagram 19 13
- Contents 13
- Overview of components 23 13
- Quick start 3 13
- Rear i o panel 20 13
- Safety information 2 13
- Specifications 15 13
- Unpacking 1 13
- Bios setup 37 14
- Regulatory notices 85 14
- Software description 57 14
- Troubleshooting 84 14
- Specifications 15
- Block diagram 19
- Audio ports 20
- Audio ports channel 20
- Audio ports configuration 20
- Connected blank empty 20
- Displayport 20
- Lan port led status table 20
- Link activity led 20
- Optical s pdif out 20
- Ps 2 lan 20
- Rear i o panel 20
- Speed led 20
- Usb 3 gen1 20
- Usb 3 gen1 type c 20
- Auto popup dialog 21
- Realtek hd audio manager 21
- Audio input 22
- Audio jacks to 7 channel speakers diagram 22
- Audio jacks to headphone and microphone diagram 22
- Audio jacks to stereo speakers diagram 22
- Rear i o panel 22
- Overview of components 23
- Component contents 24
- Cpu socket 25
- Important 25
- Introduction to the am4 cpu 25
- Dimm slots 26
- Important 26
- Memory module installation recommendation 26
- Important 27
- Multiple graphics cards installation recommendation 27
- Pci_e1 4 pcie expansion slots 27
- Installing m module 28
- M2_1 m slot key m 28
- Video demonstration 28
- Important 29
- Jfp1 jfp2 front panel connectors 29
- Sata1 4 sata 6gb s connectors 29
- Sata3 sata4 29
- These connectors are sata 6gb s interface ports each connector can connect to one sata device 29
- These connectors connect to the switches and leds on the front panel 29
- Y please do not fold the sata cable at a 90 degree angle data loss may result during transmission otherwise 29
- Y y sata cables have identical plugs on either sides of the cable however it is recommended that the flat connector be connected to the motherboard for space saving purposes 29
- Cpu_pwr1 atx_pwr1 power connectors 30
- Important 30
- Make sure that all the power cables are securely connected to a proper atx power supply to ensure stable operation of the motherboard 30
- These connectors allow you to connect an atx power supply 30
- Important 31
- Jusb1 2 usb 2 connectors 31
- Jusb3 4 usb 3 gen1 connectors 31
- Note that the power and ground pins must be connected correctly to avoid possible damage 31
- Super charger utility 31
- These connectors allow you to connect usb 2 ports on the front panel 31
- These connectors allow you to connect usb 3 gen1 ports on the front panel 31
- Y note that the vcc and ground pins must be connected correctly to avoid possible damage 31
- Y y in order to recharge your ipad iphone and ipod through usb ports please install ms 31
- Cpu_fan1 sys_fan1 3 fan connectors 32
- Default dc mode fan connectors 32
- Default pwm mode fan connectors 32
- Fan connectors can be classified as pwm pulse width modulation mode or dc mode pwm mode fan connectors provide constant 12v output and adjust fan speed with speed control signal dc mode fan connectors control fan speed by changing voltage when you plug a 3 pin non pwm fan to a fan connector in pwm mode the fan speed will always maintain at 100 which might create a lot of noise you can follow the instruction below to adjust the fan connector to pwm or dc mode 32
- Hardware monitor 32
- Important 32
- Make sure fans are working properly after switching the pwm dc mode 32
- Pin definition of fan connectors 32
- Select pwm mode or dc mode 32
- Switching fan mode and adjusting fan speed 32
- There are gradient points of the fan speed that allow you to adjust fan speed in relation to cpu temperature 32
- Jaud1 front audio connector 33
- Jci1 chassis intrusion connector 33
- Resetting the chassis intrusion warning 33
- Using chassis intrusion detector 33
- Jcom1 serial port connector 34
- Jtpm1 tpm module connector 34
- Overview of components 34
- This connector allows you to connect the optional serial port with bracket 34
- This connector is for tpm trusted platform module please refer to the tpm security platform manual for more details and usages 34
- Clear cmos reset bios 35
- Default 35
- Jbat1 clear cmos reset bios jumper 35
- Jlpt1 parallel port connector 35
- Keep data 35
- Plug the power cord and power on the computer 35
- Power off the computer and unplug the power cord 35
- Remove the jumper cap from jbat1 35
- Resetting bios to default values 35
- There is cmos memory onboard that is external powered from a battery located on the motherboard to save system configuration data if you want to clear the system configuration set the jumpers to clear the cmos memory 35
- This connector allows you to connect the optional parallel port with bracket 35
- Use a jumper cap to short jbat1 for about 5 10 seconds 35
- Ez debug led 36
- Important 36
- Jled1 rgb led connector 36
- Video demonstration 36
- Bios setup 37
- Entering bios setup 37
- Function key 37
- Important 37
- Important 38
- Resetting bios 38
- Updating bios 38
- Updating bios with m flash 38
- Updating the bios with live update 6 38
- Ez mode 39
- Important 39
- Important 40
- Advanced mode 41
- Advanced 42
- Important 42
- Settings 42
- System status 42
- Security 48
- Important 49
- Save exit 49
- Important 51
- M flash 54
- Oc profile 55
- Hardware monitor 56
- Important 56
- 64 bit 57
- Bit window 57
- Installing drivers 57
- Installing utilities 57
- Installing window 57
- Installing windows 7 64 bit windows 10 64 bit 57
- Software description 57
- Live update 6 58
- Updating the system 58
- Total installer 59
- Command center 60
- Cpu frequency 60
- Important 60
- Profile buttons 60
- Cpu fan 61
- Cpu voltage 61
- Dram frequency dram voltage 61
- Igp frequency gt voltage 61
- Game boost 62
- Option buttons advanced 62
- Option buttons setting 62
- Gadget mode 63
- Option buttons information 63
- Gaming app 64
- Osd setting panel 65
- Eye rest 66
- Vr ready 66
- Gaming hotkey 67
- Important 67
- Mouse master 68
- Creating a ram disk 69
- Ramdisk 69
- X boost 70
- Advance 71
- Important 71
- Important 72
- Main menu 72
- Msi smart tool 72
- Step1 choose source folder 72
- Step2 choose storage device 72
- Win7 smart tool 72
- Important 73
- Super raid 73
- Configuring bandwidth 74
- Gaming lan manager 74
- Important 74
- Speed testing 75
- Dragon eye 76
- Important 77
- Logging 77
- Registering an account 77
- Xsplit gamecaster v2 77
- Inside the xsplit gamecaster overlay 78
- Learning stream and record 78
- Tool tip 78
- Accounts tab 79
- Settings tab 79
- Recordings tab 80
- Configuration windows 81
- Steelseries engine 3 81
- Configuring your devices 82
- Tool tip 82
- Lost bios password 84
- The computer does not boot after updating the bios 84
- The power is not on 84
- The power is on but no signal to monitor 84
- The usb device is not working 84
- There is no audio 84
- There is no network 84
- Troubleshooting 84
- B 급 기기 가정용 방송통신기자재 85
- Battery information 85
- C tick compliance 85
- Ce conformity 85
- Chemical substances information 85
- Fcc compliance statement 85
- Regulatory notices 85
- クラス b 情報技術装置 85
- Regulatory notices 86
- Weee waste electrical and electronic equipment statement 86
- Environmental policy 87
- India rohs 87
- Regulatory notices 87
- Türkiye eee yönetmeli i 87
- Vi ệ t nam rohs 87
- Україна обмеження на наявність небезпечних речовин 87
- 日本 jis c 0950 材質宣言 87
- Copyright 88
- Regulatory notices 88
- Revision history 88
- Technical support 88
- Trademark recognition 88
- 产品中有害物质的名称及含量 88
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