Synology rx1213sas [24/28] Synology inc limited product warranty
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Synology rx1213sas [24/28] Synology inc limited product warranty

Synology rx1213sas [24/28] Synology inc limited product warranty
SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITEDWARRANTY("WARRANTY")APPLIESTOTHEPRODUCTS(AS DEFINEDBELOW) OF
SYNOLOGY,INC.AND ITSAFFILIATES,INCLUDING SYNOLOGYAMERICACORP,(COLLECTIVELY,
"SYNOLOGY").YOUACCEPTANDAGREETOBEBOUNDBYTHETERMSOFTHIS WARRANTYBY
OPENINGTHEPACKAGECONTAININGAND/ORUSINGTHEPRODUCT.IFYOUDONOTAGREETO
THETERMSOFTHISWARRANTY,DONOTUSETHEPRODUCT.INSTEAD,YOUMAYRETURNTHE
PRODUCTTOTHERESELLERWHEREYOUPURCHASEDITFORAREFUNDINACCORDANCEWITH
THERESELLER'SAPPLICABLERETURNPOLICY.
Section 1. Definitions.
(a) "New Product",
including:(1)"CategoryIProduct"meansSynology
product models RS810+, RS810RP+, RX410,
all DS/RS NAS models with the XS+/XS suffix
(except RS3413xs+) inor after 13-series, and all
DX/RX expansion units with 12 drive bays in or
after 13-series. (2) "Category II Product" means
Synology product modelsRS3413xs+,RS3412xs,
RS3412RPxs,RS3411xs,RS3411RPxs, RS2211+,
RS2211RP+,RS411,RS409RP+,RS409+,RS409,
RS408-RP,RS408,RS407,DS3612xs, DS3611xs,
DS2411+,DS1511+, DS1010+,DS710+, DS509+,
DS5 08, E DS1 4, RX1 211, RX 1 211R P, RX 4 ,
DX1211,DX510,DX5,VS240HDandRAMModule
(1GB/2GB/4GB/8GB). (3) "Category III Product"
meansSynologyproductmodelsthatapplywiththe
followingrequirements:allDSNASmodels without
theXS+/XSsufxandwith5and moredrivebays
in or after12-series, all RS NASmodels without
theXS+/XSsufxinor after12-series,andallDX/
RX expansion units with 4 or 5 drive bays in or
after 12-series.(4) "Category IV Product" means
allother Synology product modelspurchased by
Customer after March 1, 2008. (5) "Category V
Product"meansall other Synologyproductmodels
purchasedbyCustomerbeforeFebruary29, 2008.
(b) "Refurbished Product" means all Synology
products which have been refurbished and sold
directly by Synology through Online Store, not
including those sold by an authorized Synology
distributor or reseller. (c) "Customer" means the
original person or entity purchasing the Product
fromSynologyoranauthorizedSynologydistributor
orreseller.(d)"OnlineStore"meansanonlineshop
operated by Synology or Synology’s affiliate. (e)
"Product"means aNewProductora Refurbished
Product and any hardware incorporated into the
Product by Synology and any accompanying
documentation. (f)"Software" means theSynology
proprietarysoftwarethataccompaniestheProduct
when purchased by Customer, is downloaded
by Customer at the Web Site, or is pre-installed
on the Product by Synology, and includes any
firmware, associated media, images,animations,
video,audio,textandappletsincorporatedintothe
software or Product and any updatesorupgrades
to such software. (g) "Warranty Period" means
theperiodcommencing onthedatethe Product is
purchased byCustomer and ending (1)veyears
aftersuchdatefor Category IProducts; (2)three
yearsaftersuchdateforCategoryII&lllProducts;
or (3) two years after such date for Category
IV Products; or (4) one year after such date for
CategoryVProducts;or(5)90daysaftersuchdate
forRefurbishedProducts,exceptforthosesoldas
"as is" or with "no warranty"on Online Store. (h)
"WebSite"meanstheSynologywebsitelocatedat
www.synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty.
Subject toSection 2.6,
Synology warrantsto Customer that eachProduct
(a) willbefree ofmaterialdefectsin workmanship
and(b)undernormalusewillperformsubstantially
i n a c c o r d a n c e w i t h S y n o l o g y ' s p u b l i s h e d
specifications for theProduct during theWarranty
Period.SynologywarrantstheSoftwareassetforth
in the accompanying enduser licenseagreement
providedwiththeProduct,ifany.Synologyprovides
nowarranty toRefurbished Productsoldas “asis”
orwith“nowarranty”onOnlineStore.
2.2 Exclusive Remedy.
If Customer gives
noticeofnoncompliancewithanyofthewarranties
set forth in Section 2.1 within the applicable
Warranty Period in the manner set forth below,
then, upon verification of the noncompliance by
Synology, Synology will, at Synology's option:
(a) use commerciallyreasonableeffortsto repair
the Product, or (b) replace the noncomplying
Productorpartthereofuponreturnofthecomplete
Product in accordance with Section 2.3 The
foregoing sets forth Synology's entire liability and
Customer's sole and exclusive remedy for any
breachofwarranty under Section 2.1or anyother
defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and
validateanynonconformitywiththeProduct. The
warranty setforth inSection 2.1 does notinclude:
(1) any warranty relating to the Software; (2)
physical installation or removal of the Product
from Customer'ssite; (3) visitsto Customer'ssite;
(4) labor necessary to effect repairs or replace
defective parts other than during Synology's or
its contracted service providers' normal local
businesshours,exclusiveofweekendsandservice
providers’holidays;(5)anyworkwithanythirdparty
equipmentorsoftware;(6)anywarrantyofthehard
diskifinstalledbyCustomeroranyotherthirdparty;
or(7)any warranty of compatibility with the hard
disk.
2.3 Return.
AnyProductreturnedbyCustomer
under Section 2.2 must be assigned a Return
Merchandise Authorization ("RMA") number by
Synology before shipment and must be returned
in accordance with Synology's then current RMA
procedures.Customermaycontactanyauthorized
SynologydistributororresellerorSynologySupport
to obtain assistance in obtaining an RMA, and
must provideproof ofpurchaseand productserial

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