Bosch ART 37 0600878M20 [7/34] After sales service and application service
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Bosch ART 37 0600878M20 [7/34] After sales service and application service

Bosch ART 37 0600878M20 [7/34] After sales service and application service
English | 7
Bosch Power Tools F 016 L81 413 | (28.9.16)
Troubleshooting
After-sales Service and Application
Service
www.bosch-garden.com
In all correspondence and spare parts orders, please always
include the 10-digit article number given on the type plate of
the garden product.
Great Britain
Robert Bosch Ltd. (B.S.C.)
P.O. Box 98
Broadwater Park
North Orbital Road
Denham
Uxbridge
UB 9 5HJ
At www.bosch-pt.co.uk you can order spare parts or arrange
the collection of a product in need of servicing or repair.
Tel. Service: (0844) 7360109
E-Mail: boschservicecentre@bosch.com
Ireland
Origo Ltd.
Unit 23 Magna Drive
Magna Business Park
City West
Dublin 24
Tel. Service: (01) 4666700
Fax: (01) 4666888
Australia, New Zealand and Pacific Islands
Robert Bosch Australia Pty. Ltd.
Power Tools
Locked Bag 66
Clayton South VIC 3169
Customer Contact Center
Inside Australia:
Phone: (01300) 307044
Fax: (01300) 307045
Inside New Zealand:
Phone: (0800) 543353
Fax: (0800) 428570
Outside AU and NZ:
Phone: +61 3 95415555
www.bosch.com.au
Problem Possible Cause Corrective Action
Trimmer fails to operate Power turned off Turn power on
Mains socket faulty Use another socket
Extension cable damaged Inspect cable, replace if damaged
Fuse faulty/blown Replace fuse
Trimmer runs intermittently Extension cable damaged Inspect cable, replace if damaged
Contact Service Agent
Internal wiring of machine damaged Contact Service Agent
Garden product labours Grass too high Cut in stages
Machine does not cut Cutting line too short/broken off Replace cutting line
Line can not be fed Spool empty Replace the spool
Line inside the spool entangled Inspect the spool, rewind if necessary
Line retracts into spool Line not bump fed Rewind spool (see figure 11)
Line keeps breaking Line inside the spool entangled Inspect the spool, rewind if necessary
Trimmer used incorrectly Only trim with the tip of the line, avoid
stones, walls and other hard objects. Feed
the line regularly to maintain full cutting
width.
OBJ_BUCH-1565-004.book Page 7 Wednesday, September 28, 2016 11:44 AM

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