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Axis P1347 [52/66] Axis p1346 e axis p1347 e troubleshooting
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52
AXIS P1346/-E/AXIS P1347/-E - Troubleshooting
Lower frame rate than expected Reduce number of applications running on the client computer. See also General performance
considerations, on page 58.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also the
online help.
Check in the AMC Control Panel (H.264 tab) that video processing is set to Decode all frames
possible.
Lower the image resolution or increase the compression level.
Reduce the Shutter Max time under Video & Audio > Camera Settings > Exposure Settings.
Why do I not get 30 frames per second? See General performance considerations, on page 58.
Note that the frame rate is limited to 20 fps in 3 MP capture mode, and to 12fps in 5 MP cap-
ture mode.
Image degeneration Decrease the GOV length, see the online help for more information.
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure Contact your Axis reseller.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged
See the Emergency Recovery Procedure above.
No images displayed on web page
Problem with AXIS Media Control.
(Internet Explorer only)
To enable the updating of video images in Internet Explorer, set your browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your workstation.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more
information.
Video/Image problems, general
Image too dark or too light Check the video image settings. See the online help on Video Stream and Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Slow image update Configuring pre-buffers, motion detection, high-resolution images, or high frame rates, will
affect the performance of the camera.
Poor performance Poor performance may be caused by heavy network traffic, multiple users accessing the unit,
low performance clients, use of features such as motion detection, event handling and image
rotation other than 180 degrees.
Focus problems
Focus not found with Focus Assistant,
automatic fine-tuning or full range
focus scan
If the view in front of the camera changes during focus adjustment (i.e., if a finger or other
object is placed in front of the lens, lighting conditions change, or if the camera is moved), the
camera will not be able to find the optimal focus position. Make sure there is no movement in
front of the camera and then restart the focusing process. Remember to set focus with the
focus puller or Focus Assistant before starting the automatic fine-tuning.
If movements cannot be avoided, adjust focus using the focus puller instead.
Focus not found when using the focus
puller
This can sometimes occur if back focus is not reset. Go to Setup > Video & Audio > Focus and
click Reset to reset back focus and then try again.
AXIS Internet Dynamic DNS Service is
enabled instead of the Focus Assistant
If the control button is not released within two seconds, AXIS Internet Dynamic DNS Service is
enabled instead of the Focus Assistant.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or may be too large. Refer to
Overlay Image Settings in the online help for more information.
Browser freezes
Older browsers Update your browser and Java to latest versions.
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Try deleting existing files
to free up space.
Содержание
- Axis p1346 e axis p1347 e user s manual 2
- Equipment modifications 2
- Intellectual property rights 2
- Liability 2
- Notices 2
- Support 2
- Trademark acknowledgments 2
- Axis p1346 e axis p1347 e table of contents 3
- Contents 3
- Replacing the lens 7 3
- Axis p1346 e axis p1347 e product description 4
- Key features 4
- Product description 4
- Axis p1346 e axis p1347 e product description 5
- Bottom view 5
- For descriptions of the connectors please refer to unit connectors on page 47 5
- Hardware overview 5
- Rear view 5
- Axis p1346 e axis p1347 e 6
- Axis p1346 e axis p1347 e product description 6
- Cold startup delay switch 6
- Axis p1346 e axis p1347 e product description 7
- Replacing the lens 7
- Select the iris configuration 7
- Access from a browser 8
- Accessing the camera 8
- Axis p1346 e axis p1347 e accessing the camera 8
- Access from the internet 9
- Axis p1346 e axis p1347 e accessing the camera 9
- Setting the root password 9
- Axis p1346 e axis p1347 e accessing the camera 10
- Configure capture mode 10
- Axis media control toolbar 11
- Axis p1346 e axis p1347 e accessing the camera 11
- General controls 11
- The live view page 11
- Axis p1346 e axis p1347 e accessing the camera 12
- Pan tilt zoom controls 12
- Axis p1346 e axis p1347 e video and audio streams 13
- How to stream h 64 13
- Motion jpeg 13
- Video and audio streams 13
- Accessing audio streams 14
- Alternative methods of accessing the video stream 14
- Axis media control amc 14
- Axis p1346 e axis p1347 e video and audio streams 14
- Axis p1346 e axis p1347 e setup tools 15
- Basic setup 15
- Setup tools 15
- Axis p1346 e axis p1347 e video audio 16
- Video audio 16
- Video stream 16
- Axis p1346 e axis p1347 e video audio 17
- Axis p1346 e axis p1347 e video audio 18
- Camera settings 18
- Stream profiles 18
- Axis p1346 e axis p1347 e video audio 19
- Axis p1346 e axis p1347 e video audio 20
- Overlay image 20
- View areas 20
- Axis p1346 e axis p1347 e video audio 21
- Privacy mask 21
- Audio settings 22
- Axis p1346 e axis p1347 e video audio 22
- Audio clips 23
- Axis p1346 e axis p1347 e video audio 23
- Axis p1346 e axis p1347 e live view config 24
- Layout 24
- Live view config 24
- Axis p1346 e axis p1347 e live view config 25
- Axis p1346 e axis p1347 e live view config 26
- Output buttons 26
- Axis p1346 e axis p1347 e ptz pan tilt zoom 27
- Guard tour 27
- Preset positions 27
- Ptz pan tilt zoom 27
- Advanced 28
- Axis p1346 e axis p1347 e ptz pan tilt zoom 28
- Controls 28
- Applications 29
- Axis p1346 e axis p1347 e applications 29
- Axis p1346 e axis p1347 e events 30
- Event servers 30
- Event types 30
- Events 30
- Example 30
- Axis p1346 e axis p1347 e events 31
- How to set up a triggered event 31
- Save stream 31
- Triggered event 31
- Axis p1346 e axis p1347 e events 32
- Camera tampering 32
- How to set up a scheduled event 32
- Scheduled event 32
- Settings 32
- Axis p1346 e axis p1347 e events 33
- Motion detection 33
- Set up a motion detection include window 33
- To exclude parts of the include window select the exclude option and position the exclude window as required within the include window 33
- Axis p1346 e axis p1347 e events 34
- Example 34
- Examples 34
- Port status 34
- Axis p1346 e axis p1347 e recordings 35
- Recordings 35
- Axis p1346 e axis p1347 e recordings 36
- Continuous recording 36
- Axis p1346 e axis p1347 e system options 37
- Enable basic setup 37
- Http rtsp password settings 37
- Ip address filter 37
- Security 37
- System options 37
- User settings 37
- Audio support 38
- Axis p1346 e axis p1347 e system options 38
- Certificates 38
- Current server time 38
- Date time 38
- Enable audio support 38
- Ieee 802 x 38
- New server time 38
- Settings 38
- Axis p1346 e axis p1347 e system options 39
- Basic tcp ip settings 39
- Ipv4 address configuration 39
- Ipv6 address configuration 39
- Network 39
- Network settings 39
- Advanced tcp ip settings 40
- Axis p1346 e axis p1347 e system options 40
- Dns configuration 40
- Host name configuration 40
- Ntp configuration 40
- Services 40
- Axis p1346 e axis p1347 e system options 41
- Http and https 41
- Lan intranet wan internet 41
- Link local ipv4 address 41
- Nat traversal port mapping for ipv4 41
- Axis p1346 e axis p1347 e system options 42
- Qos quality of service 42
- Qos settings 42
- Smtp email 42
- Snmp v1 v2 42
- Axis p1346 e axis p1347 e system options 43
- Bonjour 43
- Rtp h 64 43
- Snmp v3 43
- Storage device 43
- Storage disk management 43
- Traps for snmp v1 v2 43
- Axis p1346 e axis p1347 e system options 44
- I o ports 44
- Ports devices 44
- Storage device settings 44
- Axis p1346 e axis p1347 e system options 45
- Information 45
- Logs reports 45
- Maintenance 45
- Support 45
- Support overview 45
- System overview 45
- Advanced 46
- Axis p1346 e axis p1347 e about 46
- Caution 46
- Configuration 46
- File upload 46
- Plain config 46
- Resetting to factory default settings 46
- Scripting 46
- Using the control button 46
- Axis p1346 e axis p1347 e unit connectors 47
- Unit connectors 47
- Axis p1346 e axis p1347 e unit connectors 48
- Digital input 3 connect to gnd to activate or leave floating unconnected to deactivate axis p1346 e axis p1347 e connected to housing electronics at delivery 48
- Digital output 4 internal connection to ground when activated floating unconnected when deactivated if used with an inductive load eg a relay a diode must be connected in parallel with the load for protection against voltage transients 48
- Gnd 1 ground 3 v dc power 2 can be used to power auxiliary equipment note this pin can only be used as power out max load 50 ma 48
- Led indicators 48
- Max load 100 ma max voltage 40 v dc 48
- Min input 40 v dc max input 40 v dc 48
- Please refer to the product s installation guide for information on the led indicators for the housing electronics fan heater and a description of the behavior of the status led when using the focus assistant 48
- The following connection diagram gives an example of how to connect an auxiliary device to the network camera 48
- Axis p1346 e axis p1347 e troubleshooting 49
- Checking the firmware 49
- Emergency recovery procedure 49
- Troubleshooting 49
- Upgrading the firmware 49
- Axis p1346 e axis p1347 e troubleshooting 50
- Axis support 50
- Axis p1346 e axis p1347 e troubleshooting 51
- Symptoms possible causes and remedial action 51
- Axis p1346 e axis p1347 e troubleshooting 52
- Axis p1346 e axis p1347 e troubleshooting 53
- For further assistance please contact your reseller or see the support pages on axis website at www axis com techsup 53
- Axis p1346 e axis p1347 e technical specifications 54
- Technical specifications 54
- Axis p1346 e axis p1347 e technical specifications 55
- Axis p1346 e axis p1347 e technical specifications 56
- Axis p1346 e axis p1347 e technical specifications 57
- Axis p1346 e axis p1347 e technical specifications 58
- General performance considerations 58
- Axis p1346 e axis p1347 e glossary of terms 59
- Glossary of terms 59
- Axis p1346 e axis p1347 e glossary of terms 60
- Axis p1346 e axis p1347 e glossary of terms 61
- Axis p1346 e axis p1347 e glossary of terms 62
- Axis p1346 e axis p1347 e glossary of terms 63
- Axis p1346 e axis p1347 e glossary of terms 64
- Axis p1346 e axis p1347 e index 65
- Axis p1346 e axis p1347 e index 66
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