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Axis P3344-VE [51/68] Axis p33 series troubleshooting
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51
AXIS P33 Series - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Poor rendering of H.264 images
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
In the case of blurred text overlays, or other rendering problems, you may need to
enable Advanced Video Rendering from the H.264 tab in the AMC control panel
applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can
usually be the manufacturer's web site.
Color saturation is different in H.264
and Motion JPEG
Modify the settings for your graphics adapter. Please see the adapter's documenta-
tion for more information.
Lower frame rate than expected
Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See
also the online help.
Check in the AMC control panel applet (H.264 tab) that video processing is not set to
Decode only I frames.
Lower the image resolution.
Why do I not get 30 frames per second?
See the section General performance considerations, on page 62.
Image degeneration
Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply
Check that you are using the same indoor power supply that came with the product.
The Network indicator LEDs are flashing red rapidly
Hardware failure
Contact your Axis dealer.
No images displayed on web page
Problem with AMC.
(Internet Explorer only)
To enable the updating of video images in Microsoft Internet Explorer, set your
browser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC)
component is installed on your computer.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online
help for more information.
Video/Image problems, general
Image too dark or too light
Check the video image settings. See the online help on Video and Image Settings.
Missing images in uploads
This can occur when trying to use a larger image buffer than is actually available. Try
lowering the frame rate or the upload period.
Slow image update
Configuring pre-buffers, motion detection, high-resolution images, or high frame
rates, will affect the performance of the camera.
Poor performance
Poor performance may be caused by heavy network traffic, multiple users accessing
the unit, low performance clients, use of features such as Motion Detection, Event
handling, Image rotation other than 180 degrees.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at
least 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or may be too
large. Refer to Overlay Image Requirements and Limitations in the online help for
more information.
Browser freezes
Mozilla/Firefox 1.4 (or later) can some-
times freeze on a slow computer
Lower the image resolution.
Problems uploading files
Limited space
There is only limited space available for the upload of your own files. Try deleting
existing files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be triggered mistak-
enly. Lower the sensitivity setting to avoid problems with luminance.
Содержание
- Axis p33 series user s manual 2
- Equipment modifications 2
- Intellectual property rights 2
- Liability 2
- Notices 2
- Support 2
- Trademark acknowledgments 2
- Axis p33 series table of contents 3
- Contents 3
- Axis p33 series 4
- Axis p33 series 5
- Key features 5
- Axis p33 series 6
- Camera unit 6
- Hardware overview 6
- Led indicators 6
- Audio in 3 mm input for a mono microphone or a line in mono signal left channel is used from a stereo signal 7
- Audio out audio output line level that can be connected to a public address pa system or an active speaker with a built in amplifier a pair of headphones can also be attached a stereo connector must be used for the audio out 7
- Auxiliary power and gnd 7
- Axis p33 series 7
- I o terminal connector used in applications for e g motion detection event triggering time lapse recording and alarm notifications it provides the interface to 7
- Network connector rj 45 ethernet connector supports power over ethernet using shielded cables is recommended 7
- Port status 7
- Port status if the alarm device is activated 7
- Sdhc memory card slot the high capacity sd memory card can be used for local recording with removable storage 7
- The following connection diagram gives an example of how to connect an auxiliary device 7
- Unit connectors 7
- Access from a browser 8
- Accessing the camera 8
- Axis p33 series accessing the camera 8
- Access from the internet 9
- Axis p33 series accessing the camera 9
- Configure capture mode 9
- Setting the root password 9
- Axis media control toolbar 10
- Axis p33 series the live view page 10
- General controls 10
- The live view page 10
- Axis p33 series the live view page 11
- Pan tilt zoom controls 11
- Axis p33 series video streams 12
- How to stream h 64 12
- Motion jpeg 12
- Video streams 12
- Alternative methods of accessing the video stream 13
- Axis media control amc 13
- Axis p33 series video streams 13
- Accessing audio streams 14
- Axis p33 series video streams 14
- Axis p33 series video audio 15
- Image appearance 15
- Overlay settings 15
- Preview 15
- Video audio 15
- Video stream 15
- Axis p33 series video audio 16
- Enable audio 16
- Axis p33 series video audio 17
- Camera settings 17
- Image appearance 17
- Stream profiles 17
- Axis p33 series video audio 18
- Exposure settings 18
- White balance 18
- Wide dynamic range 18
- Axis p33 series video audio 19
- View areas 19
- View image settings 19
- Axis p33 series video audio 20
- Overlay image 20
- Privacy mask 20
- Advanced axis p3343 axis p3344 21
- Axis p33 series video audio 21
- Focus zoom 21
- Advanced axis p3346 22
- Axis p33 series video audio 22
- Audio channels 23
- Audio clips 23
- Audio input 23
- Audio output 23
- Audio settings 23
- Axis p33 series video audio 23
- Live view config 24
- Action buttons 25
- Axis p33 series live view config 25
- Default viewer 25
- Live view layout 25
- Stream profile 25
- Viewer settings 25
- Axis p33 series live view config 26
- Output buttons 26
- User defined links 26
- Advanced 27
- Axis p33 series ptz 27
- Guard tour 27
- Preset positions 27
- Application packages 28
- Applications 28
- Axis p33 series applications 28
- Axis p33 series events 29
- Event servers 29
- Event types 29
- Events 29
- Example 29
- Axis p33 series events 30
- How to set up a triggered event 30
- Pre trigger and post trigger buffers 30
- Triggered event 30
- Axis p33 series events 31
- Camera tampering 31
- Configuration example 31
- Scheduled event 31
- Axis p33 series events 32
- Motion detection 32
- Axis p33 series events 33
- Configuring motion detection 33
- Port status 33
- To exclude parts of the include window select the exclude option and position the exclude window as required within the include window 33
- Axis p33 series recordings 34
- Recordings 34
- Axis p33 series recordings 35
- Continuous recording 35
- Axis p33 series system options 36
- Http rtsp password settings 36
- Ip address filter 36
- Security 36
- System options 36
- User settings 36
- Audio support 37
- Axis p33 series system options 37
- Certificates 37
- Current server time 37
- Date time 37
- Ieee 802 x 37
- New server time 37
- Settings 37
- Axis p33 series system options 38
- Date time format used in images 38
- Axis p33 series system options 39
- Basic tcp ip settings 39
- Ipv4 address configuration 39
- Ipv6 address configuration 39
- Network 39
- Network settings 39
- Obtain ip address via dhcp 39
- Use the following ip address 39
- Advanced tcp ip settings 40
- Axis p33 series system options 40
- Dns configuration 40
- Host name configuration 40
- Http and https 40
- Link local ipv4 address 40
- Nat traversal port mapping for ipv4 40
- Ntp configuration 40
- Axis p33 series system options 41
- Lan intranet wan internet 41
- Axis p33 series system options 42
- Qos quality of service 42
- Qos settings 42
- Smtp email 42
- Axis p33 series system options 43
- Bonjour 43
- Axis p33 series system options 44
- Storage device 44
- Storage device settings 44
- Storage disk management 44
- Axis p33 series system options 45
- Maintenance 45
- Ports devices 45
- Upgrade server 45
- Axis p33 series system options 46
- Logs reports 46
- Support 46
- Advanced 47
- Axis p33 series system options 47
- Caution 47
- Resetting to factory default settings 47
- Using the control button 47
- Axis p33 series troubleshooting 48
- Checking the firmware 48
- Emergency recovery procedure 48
- Troubleshooting 48
- Upgrading the firmware 48
- Axis p33 series troubleshooting 49
- Axis support 49
- Axis p33 series troubleshooting 50
- Symptoms possible causes and remedial action 50
- Axis p33 series troubleshooting 51
- Technical specifications for axis p3343 series 52
- Technical specifications for axis p3343 series 53
- Technical specifications for axis p3343 series 54
- Technical specifications for axis p3344 series 55
- Technical specifications for axis p3344 series 56
- Technical specifications for axis p3344 series 57
- Technical specifications for axis p3346 series 58
- Technical specifications for axis p3346 series 59
- Technical specifications for axis p3346 series 60
- Technical specifications for axis p3346 series 61
- General performance considerations 62
- Glossary of terms 63
- Glossary of terms 64
- Glossary of terms 65
- Glossary of terms 66
- Glossary of terms 67
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