Zte Roamer(Life) [26/34] Play store

• What to do when the “Download unsuccessful”

message is displayed?

Perform the following steps for troubleshooting:

• What to do when the download process does not

　start for a long time after a request is sent for

　downloading an application from Google Play?

• How to update downloaded applications?

Visit My Apps in Google Play to check for available updates.

The word Update on the right of an application indicates the

availability of updates.

You can also enable automatic update for selected applications.

To do this, visit the application details page in Google Play on

the phone, and select the Allow automatic updating check box.

39 40

• For paid applications, log in to your Google eWallet account and

ensure that your credit card information is updated.

• Clear the cache of the Play Store application.

• Restart the cell phone and download the target application again.

• Retry downloading the application 10 minutes later.

• Verify that the cell phone is connected to a Wi-Fi or mobile

network. If not, contact the local network operator.

• Ensure that your cell phone has enough space for installing the

application.

• If the problem persists, unmount and mount the microSD card.

• Ensure that your cell phone is connected to a Wi-Fi or mobile

network. Do not use USB connection or other forms of wired

connections. If the wireless connection is not established, contact

the local network operator.

• Try downloading with wireless network and mobile network, and

ensure that the firewall does not forbid the ports used for accessing

Google Play (TCP and UDP 5288).

• Ensure that the cell phone has no less than 20 MB space left. If the

remaining space is not enough, uninstall some applications or

move some applications to the SD card.

To move an application to the microSD card, select Settings >

Applications > Manage applications > (target application) >

Move to SD card. (Not all applications can be moved to the

microSD card.)

• Request for downloading the application again in Google Play.

Play Store