Avaya 3645 [10/11] Software upgrade

Avaya 3645 [10/11] Software upgrade
White Paper
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4 Software Upgrade
4.1 Software Upgrade Options
4.1.1 Avaya 3631 Software Upgrade
The following software upgrade procedure may be used with the Avaya 3631 handset :
Independent upgrade program, automatically invoked after 46xxsettings file download
Phone downloads a new image from HTTP server, erases current image from memory, and
writes new image
Program first downloads upgrade configuration file. After receiving upgrade file, phone checks
its current version with version info of upgrade file
If versions are different, phone downloads binary files in order according to upgrade file list. If
versions are same, upgrade does not execute.
If there is a problem during downloading (network issue, disconnection, no server response),
phone reboots itself and attempts upgrade again. Process repeats until successful.
4.1.2 Avaya 3641/3645 Software Upgrade
The Avaya 3641/3645 handset may be upgraded using one of the methods mentioned below:
Manual upgrade from PC
o Phone placed in Dual Charger
o Connected to PC via USB cable
o Files downloaded via Handset Administration Tool
Automatic, over-the-air upgrade via TFTP server
o Phones upgraded automatically during startup
5 FAQ
After power on, phones are going into an restart loop.
Answer: Sometimes the AVPP does not work correctly. Reset the AVPP using the reset command via
a Telnet session. A reset by powering off and on the AVPP does not solve the problem.
If this does not help, check the network for a firewall between AVPP and CM. Check for any traffic
between AVPP and CM blocked by the firewall.
After upgrading a 3641/3645 handset to software version 117.013, the handset does not work
Answer: With this software version it is first-time mandatory to set the “regulatory domain”. The pro-
cedure to specify regulatory domain is simple. User logs in as admin on phone. Selects Network Con-
fig option, then Reg Domain option. Use Line button to set to proper domain (01 for US, 02 for EU).
There is a new AVPP software on the TFTP server, but the AVPP does not upgrade.
Answer: Check whether the filenames are correct (note: the filenames are case sensitive)
How to change the AVPP Software
Answer: Normally during startup the AVPP reads its software from the TFTP-Server’s working direc-
tory if no error occurs. In the case of any issue the AVPP reads his software from the TFTP-Server
working directory’s subdirectory “Avaya”. So it is mandatory to copy the new AVPP software to both
directories.
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