Avaya 3645 [10/11] Software upgrade

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4 Software Upgrade

4.1 Software Upgrade Options

4.1.1 Avaya 3631 Software Upgrade

The following software upgrade procedure may be used with the Avaya 3631 handset :

• Independent upgrade program, automatically invoked after 46xxsettings file download

• Phone downloads a new image from HTTP server, erases current image from memory, and

writes new image

• Program first downloads upgrade configuration file. After receiving upgrade file, phone checks

its current version with version info of upgrade file

• If versions are different, phone downloads binary files in order according to upgrade file list. If

versions are same, upgrade does not execute.

• If there is a problem during downloading (network issue, disconnection, no server response),

phone reboots itself and attempts upgrade again. Process repeats until successful.

4.1.2 Avaya 3641/3645 Software Upgrade

The Avaya 3641/3645 handset may be upgraded using one of the methods mentioned below:

• Manual upgrade from PC

o Phone placed in Dual Charger

o Connected to PC via USB cable

o Files downloaded via Handset Administration Tool

• Automatic, over-the-air upgrade via TFTP server

o Phones upgraded automatically during startup

5 FAQ

After power on, phones are going into an restart loop.

Answer: Sometimes the AVPP does not work correctly. Reset the AVPP using the reset command via

a Telnet session. A reset by powering off and on the AVPP does not solve the problem.

If this does not help, check the network for a firewall between AVPP and CM. Check for any traffic

between AVPP and CM blocked by the firewall.

After upgrading a 3641/3645 handset to software version 117.013, the handset does not work

Answer: With this software version it is first-time mandatory to set the “regulatory domain”. The pro-

cedure to specify regulatory domain is simple. User logs in as admin on phone. Selects Network Con-

fig option, then Reg Domain option. Use Line button to set to proper domain (01 for US, 02 for EU).

There is a new AVPP software on the TFTP server, but the AVPP does not upgrade.

Answer: Check whether the filenames are correct (note: the filenames are case sensitive)

How to change the AVPP Software

Answer: Normally during startup the AVPP reads its software from the TFTP-Server’s working direc-

tory if no error occurs. In the case of any issue the AVPP reads his software from the TFTP-Server

working directory’s subdirectory “Avaya”. So it is mandatory to copy the new AVPP software to both

directories.