APC Back-UPS BK500 [2/2] Wall mounting template
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APC Back-UPS BK500 [2/2] Wall mounting template

APC Back-UPS BK500 [2/2] Wall mounting template
© 2014 APC by Schneider Electric. APC, the APC logo, and Back-UPS are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are
property of their respective owners.
EN 990-5302
03/2014
Wall Mount Installation
• Horizontal installation, use 2 screws 3-15/16” (100 mm) apart.
• Allow 5/16” (8 mm), of the screw to protrude from the wall.
Voltage Sensitivity Adjustment (optional)
The Back-UPS detects and reacts to line voltage distortions by transferring to battery
backup power to protect connected equipment. In situations where either the Back-UPS
or the connected equipment is too sensitive for the input voltage level it is necessary to
adjust the transfer voltage.
1. Connect the Back-UPS to a wall outlet. The Back-UPS will be in Standby mode,
no indicators will be illuminated.
2. Press and hold the ON/OFF button for 10 seconds. The OnLine LED will
illuminate alternately green-red, to indicate that the Back-UPS is in Program
mode.
3. The Power On/Replace Battery LED will flash either green, amber, or red to
indicate the current sensitivity level. Refer to the table for an explanation of the
transfer voltage sensitivity levels.
4. To select LOW sensitivity, press and hold the ON/OFF button until the LED
flashes green.
5. To select MEDIUM sensitivity, press and hold the ON/OFF button until the LED
flashes red.
6. To select HIGH sensitivity, press and hold the ON/OFF button until the LED
flashes amber.
7. To exit Program mode wait five seconds and all LED indicators will extinguish.
Program mode is no longer active.
Replace Battery
Deliver the used battery to a recycling facility.
Replace the used battery with an APC by Schneider Electric approved
battery. Replacement batteries can be ordered through the APC by
Schneider Electric Web site, www.apc.com. Battery replacement part for
Back-UPS BGE90M/90M-CA is APCRBC106.
Warranty
The standard warranty is three (3) years from the date of purchase. Schneider Electric IT
(SEIT) standard procedure is to replace the original unit with a factory reconditioned
unit. Customers who must have the original unit back due to the assignment of asset tags
and set depreciation schedules must declare such a need at first contact with an SEIT
Technical Support representative. SEIT will ship the replacement unit once the defective
unit has been received by the repair department, or cross ship upon the receipt of a valid
credit card number. The customer pays for shipping the unit to SEIT. SEIT pays ground
freight transportation costs to ship the replacement unit to the customer.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support
through the APC by Schneider Electric Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model
and serial numbers are located on the rear panel of the unit and are available
through the LCD display on select models.
b. Call SEIT Customer Support and a technician will attempt to solve the
problem over the phone. If this is not possible, the technician will issue a
Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by
Schneider Electric Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in
transit. Never use foam beads for packaging. Damage sustained in transit is not
covered under warranty.
4. Always DISCONNECT THE UPS BATTERIES before shipping. The United
States Department of Transportation (DOT), and the International Air
Transport Association (IATA) regulations require that UPS batteries be
disconnected before shipping. The internal batteries may remain in the UPS.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, pre-paid carrier to the address provided by Customer
Support
Troubleshooting
APC by Schneider Electric IT Customer Support
Worldwide
For country specific customer support, go to the APC by Schneider Electric Web site,
www.apc.com.
EMC Compliance
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This UPS is certified to comply with California Battery Charger System
regulations. For more information go to
www.apc.com/site/recycle/index.cfm/energy-efficiency/cec-battery-charger/
LED
Flashes
Sensitivity
Setting
Input Voltage Range
(AC Operation)
Recommended Use
Green LOW 88 Vac to 142 Vac Use this setting with equipment that is
less sensitive to fluctuations in voltage
or waveform distortions.
Red MEDIUM 92 Vac to 139 Vac Factory default setting. Use this setting
under normal conditions.
Amber HIGH 96 Vac to 136 Vac Use this setting when connected
equipment is sensitive to voltage and
waveform fluctuations.
Wall-mounting Template
b
u
3
8
0
a
100 mm
3 in.
Problem and Possible Cause Solution
The Back-UPS will not turn on
The Back-UPS has not been turned
on.
Press the P
OWER ON button.
The Back-UPS is not connected to
AC power, there is no AC power
available at the wall outlet, or the AC
power is experiencing a brownout or
over voltage condition.
Make sure the power cord is securely connected to
the wall outlet, and that there is AC power
available at the wall outlet.Where applicable,
check that the wall outlet is switched on.
In the event that the Back-UPS receives no AC
power and the battery is connected, a cold-start can
be initiated. Press and hold the Power On button
until the Back-UPS emits two beeps.
The Back-UPS is on, the Replace Battery LED flashes and the unit emits a constant
tone
The battery is disconnected. Refer to “Connect the Battery” on page 1.
Connected equipment loses power
A Back-UPS overload condition has
occurred.
Remove all nonessential equipment connected to
the outlets. Reconnect equipment to the Back-UPS,
one device at a a time.
The Back-UPS battery is completely
discharged.
Connect the Back-UPS to AC power to allow the
battery to recharge.
Connected equipment does not accept
the step-approximated sine waveform
from the Back-UPS.
The output waveform is intended for networking
equipment and other low power devices. It is not
intended for use with motor driven equipment
The Back-UPS may require service. Contact Schneider Electric IT (SEIT) Technical
Support for more in depth troubleshooting.
The Power On LED and flashes once at the end of every 2 seconds
The Back-UPS is operating on battery
power.
The Back-UPS is operating normally on battery
power. When AC power is restored the battery will
recharge.
The Power On LED flashes green in rapid succession while the Back-UPS emits 4
rapid beeps, every 30 seconds
The Back-UPS battery has
approximately two minutes of
remaining runtime.
The Back-UPS battery is near a total discharge
state. When AC power is restored the battery will
recharge.
The Back-UPS has an inadequate battery runtime
The battery is not fully charged.
The battery is near the end of useful
life and should be replaced.
Leave the Back-UPS connected to AC power for 6
hours while the battery charges to full capacity.
Using the USB ports while charging the battery will
increase the amount of time required.
As a battery ages, the runtime capability decreases.
Contact APC by Schneider Electric at the Web site
www.apc.com, to order replacement batteries.
USB charging is slow
Charging a device using the UPS's
USB charger is slower than the
device's original USB charger
The amount of power a device draws depends on
its compatibility with the USB Battery Charging
Specification 1.2. Compatible devices can draw
more power than devices that are less compatible.
USB charging stops and the Power On LED illuminates amber
The USB ports are overloaded or has
encountered an error.
Disconnect device(s) from the USB port(s). USB
charging will resume when the LED turns green.
Contact SEIT Technical Support if the LED
remains amber.

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