Tascam US-2x2TP [13/88] I cannot hear any sound even when audio

TASCAM US-2x2/US-4x4

2. Change the USB port

• This unit cannot be used with USB 1.1. Use a USB

2.0 or USB 3.0 port.

• Do not use a USB hub with this unit. Always

connect the unit directly to a USB port on the

computer.

• If the above methods do not resolve the

problem, connect the unit to a different USB

port on the computer.

I cannot hear any sound even when audio

is played back on the computer.

Confirm that the MONITOR BALANCE knob on

the unit is not turned all the way to the left (toward

INPUT). If that is the case, turn the MONITOR

BALANCE knob to the right of center.

In addition, check the status of the unit's connection

with the computer.

Moreover, if you make the following settings, sound

will be output through this unit, but no sound will

be output by the computer’s speakers or headphone

jack.

Windows

See the “Windows Media Player” section of “7 – Appli-

cation guide” in the Reference Manual, and make

settings as necessary for the OS.

Mac

1. Quit all applications and open “System Prefer-

ences…” from the Apple menu.

2. Open “Sound”.

3. On the Output tab, select “US-2x2” or “US-4x4”.

After completing the setting, restart the

computer and check the sound of playback.

Depending on the application that you are

using, you might need to make additional device

settings.

In particular, DAW software operates using audio

engines with settings that are different from the

OS settings, so confirm the DAW driver settings

first after installing the software for this unit.

Please see the manuals for the applications that

you are using for detailed setting procedures.

Sound breaks up or there is noise.

The processing load on the computer causes sound

to break up and noise to occur.

Here are some methods to reduce the load on the

computer.

1. A wireless LAN and software running in the

background, including antivirus software,

regularly put processing loads on the computer,

which can cause sound to break up and other

noise.

Stop wireless LAN transmission, antivirus

software and other software running in the

background when using this unit.

2. Set the buffer size (latency) in the audio appli-

cation that you are using or in this unit's Settings

Panel to a larger value. (Windows only)

NOTE

Consult the maker of the audio application that

you are using for methods to reduce its load on

your computer.

3. Change the settings of your computer so that

they are optimal for audio processing.

Using Windows

1. Open the Control Panel using the proce-

dures for the OS (Windows 10/Windows 8.1/

Windows 7).

• In Windows 10, click Control Panel from

the Windows Start button to open the

Control Panel. Then, click the System icon.

• In Windows 8.1, right-click the ordinary

Start screen (Metro user interface screen)

and then click “All apps”. Then, right-click

“Computer” and select “Properties”.

• In Windows 7, right-click “Computer” from

the Windows Start button, and select

“Properties”.

2. Click “Advanced system settings”.

3. Click “Settings” in the “Performance” section

of the “Advanced” tab of the “System

Properties” window.

4. In the “Visual Effects” tab of the “Performance

Options” window, select “Adjust for best

performance”.

Using Mac

1. Open “System Preferences…” from the Apple

menu, and select “Energy Saver”.

2. Set “Computer sleep” to “Never”.

3. Set “Display sleep” to “Never”.

NOTE

Depending on the Mac OS version and

Macintosh computer model, this setting might

not be available.

Support for Bundled DAW Software

TASCAM does not provide end-user support for the

bundled DAW Software. Please check the Help menu

of the installed software to find where this support is

available.

Tascam US-2x2TP [13/88] I cannot hear any sound even when audio

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