Dreame D10s Pro (RLS6A) Black [12/99] Problem solution

Dreame D10s Pro (RLS6A) Black [12/99] Problem solution
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ENEN
FAQ
Problem Solution
Robot does not turn on
Battery level is low. Recharge the robot at the charging dock, then try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a
temperature between 32
(0°C) and 104
(40°C).
Robot does not
recharge
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged
in correctly.
Poor contact. Clean the charging contacts of the charging dock and the robot.
Robot does not return
to charging dock
There are too many obstructions around the charging dock. Place the charging dock in a more open
area.
Please clean the dock's signaling area.
Robot is malfunctioning Turn o the robot and then reactivate it.
Robot is making a
strange noise
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the
robot and remove any debris.
Robot no longer cleans
eciently or leaves dust
behind
The dust bin is full. Please clean it.
The filter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
Robot cannot connect
to Wi-Fi
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version
of the Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is
enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
scheduled cleaning
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery
left.
FAQ
Problem Solution
Does leaving the robot on the
charging dock consume power if it
is already fully charged?
Leaving the robot on the charging dock after it’s fully charged consumes very little
electricity and helps maintain optimal battery performance.
No water comes out of the water
tank, or only a little bit comes
out
Confirm that the water tank is filled with water, and clean the mop pad if necessary.
Clean the mop pad if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the air hole on the top of the water tank.
Robot doesn’t resume cleaning
after charging
Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming
cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the charging
dock.
Robot doesn’t return to charging
dock after being moved
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot
is too far from the charging dock, it might not be able to automatically return on its own, in
which case you need to manually place the robot onto the charging dock.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com

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