APC Smart-UPS 10000VA SURT10000XLI [18/19] Service

Service

If the UPS requires service do not return it to the dealer. Follow these steps:

1. Review the problems discussed in the Troubleshooting section of this manual to eliminate

common problems.

2. If the problem persists, contact APC Customer Support through the

APC Web site, www.apc.com

 Note the model number of the UPS, the serial number located on the back of the unit, and the

date purchased. If you call APC Customer Support, a technician will ask you to describe the

problem and attempt to solve it over the phone. If this is not possible, the technician will

issue a Returned Material Authorization Number (RMA#).

 If the UPS is under warranty, repairs are free.

 Procedures for servicing or returning products may vary internationally. Refer to the APC

Web site for country specific instructions.

3. Pack the UPS in its original packaging.

 If the original packing is not available, refer to the APC Web site, www.apc.com

, for

information about obtaining a new set.

 Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for

packaging. Damage sustained in transit is not covered under warranty.

Always DISCONNECT THE BATTERY(S) before shipping in compliance with U.S.

Department of Transportation (DOT) and IATA regulations.

The battery(s) may remain in the UPS.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.

Limited Warranty

American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of

two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole

option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization

(RMA) number from customer support. Products must be returned with transportation charges prepaid and must be

accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does

not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in

any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of

purchase.

EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR

IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)

may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or

revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties,

or otherwise.