Yealink SIP-T27P [460/841] Procedure
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Yealink SIP-T27P [460/841] Procedure

Yealink SIP-T27P [460/841] Procedure
Administrator’s Guide for SIP-T2 Series/T19(P) E2/T4 Series IP Phones
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a SIP server. ACD is disabled on the IP phone by default. You need to enable it on a
per-line basis before logging into the ACD system.
After the IP phone user logs into the ACD system, the server monitors the IP phone status
and then decides whether to assign an incoming call to the user’s IP phone. When the IP
phone status is changed to unavailable, the server stops distributing calls to the IP
phone. The IP phone will remain in the unavailable status until the user manually
changes the IP phone status or the ACD auto available timer (if configured) expires.
How long the IP phone remains unavailable is configurable by the auto available timer.
When the timer expires, the IP phone status is automatically changed to available. ACD
auto available timer feature depends on support from a SIP server.
You need to configure an ACD key for the user to log into the ACD system. The ACD key
on the IP phone indicates the ACD status.
Procedure
ACD can be configured using the configuration files or locally.
Configuration File
<MAC>.cfg
Configure ACD feature on a
per-line basis.
Parameters:
account.X.acd.enable
account.X.acd.available
account.X.subscribe_acd_expires
<y0000000000xx>.cfg
Configure ACD auto available.
Parameters:
acd.auto_available
acd.auto_available_timer
Assign an ACD key.
Parameters:
linekey.X.type/
expansion_module.X.key.Y.type
linekey.X.label/
expansion_module.X.key.Y.label
Local
Web User Interface
Configure ACD auto available.
Navigate to:
http://<phoneIPAddress>/servlet
?p=features-acd&q=load
Assign an ACD key.
Navigate to:
http://<phoneIPAddress>/servlet
?p=dsskey&model=1&q=load&li

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