![IBM system x3530 m4 (7160k2g, 90y8826 х4, 49y3760, 00d4413) [269/402] Network connection problems](/img/pdf.png)
IBM system x3530 m4 (7160k2g, 90y8826 х4, 49y3760, 00d4413) [269/402] Network connection problems
![IBM system x3530 m4 (7160k2g, 90y8826 х4, 49y3760, 00d4413) [269/402] Network connection problems](/views2/1219892/page269/bg10d.png)
Network connection problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing, IBM System x3530 M4 Type 7160,” on page 265 to check if a component is a
consumable, structural, or FRU part.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
Log in failed by using LDAP
account with SSL enabled.
1. Make sure the license key is valid.
2. Generate a new license key and log in again.
Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing, IBM System x3530 M4 Type 7160,” on page 265 to check if a component is a
consumable, structural, or FRU part.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
An IBM optional device that
was just installed does not
work.
1. Make sure that:
v The device is designed for the server (see http://www.ibm.com/systems/
info/x86servers/serverproven/compat/us/).
v You followed the installation instructions that came with the device and the
device is installed correctly.
v You have not loosened any other installed devices or cables.
v You updated the configuration information in the Setup utility. Whenever
memory or any other device is changed, you must update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.
An IBM optional device that
worked previously does not
work now.
1. Make sure that all of the cable connections for the device are secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. If the failing device is a SCSI device, make sure that:
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI device is turned on. You must turn on an external SCSI
device before you turn on the server.
4. Reseat the failing device.
5. Replace the failing device.
Chapter 4. Troubleshooting 253
Содержание
- Installation and service guide 1
- Installation and service guide 3
- Chapter 1 the ibm system x3530 m4 type 7160 server 1 5
- Chapter 2 installing optional devices 23 5
- Chapter 3 configuration information and instructions 71 5
- Chapter 4 troubleshooting 99 5
- Contents 5
- Safety vii 5
- Chapter 5 parts listing ibm system x3530 m4 type 7160 265 6
- Chapter 6 removing and replacing components 273 6
- Appendix getting help and technical assistance 367 7
- Index 379 7
- Notices 371 7
- Safety 9
- Statement 1 11
- Statement 2 11
- Statement 3 12
- Statement 4 13
- Statement 5 13
- Statement 6 13
- Statement 8 13
- Statement 12 14
- Statement 26 14
- Guidelines for trained technicians 15
- Inspecting for unsafe conditions 15
- Guidelines for servicing electrical equipment 16
- Chapter 1 the ibm system x3530 m4 type 7160 server 17
- Hardware and software requirements 19
- The ibm documentation cd 19
- Using the documentation browser 19
- Related documentation 20
- Notices and statements in this document 21
- Server features and specifications 22
- The following information is a summary of the features and specifications of the server depending on the model some features might not be available or some specifications might not apply 22
- What your server offers 24
- Reliability availability and serviceability 28
- Ibm systems director 29
- Front view 30
- Server controls leds and power 30
- Operator information panel 31
- Light path diagnostics panel 32
- Rear view 34
- Server power features 36
- Statement 5 37
- Turning off the server 37
- Turning on the server 37
- Chapter 2 installing optional devices 39
- How to send dsa data to ibm 40
- Installing optional hardware devices in the server 40
- Instructions for ibm business partners 40
- Server components 41
- Server internal leds connectors and jumpers 42
- System board external connectors 42
- System board internal connectors 42
- System board jumpers 43
- The following illustration shows the location of the jumpers 43
- The following table describes the jumper on the system board 43
- Any system board switch or jumper blocks that are not shown in the illustrations in this document are reserved 44
- Before you change any switch settings or move any jumpers turn off the server then disconnect all power cords and external cables review the information in safety installation guidelines on page 30 handling static sensitive devices on page 32 and turning off the server on page 21 44
- Important 44
- System board leds 44
- The following illustration shows the light emitting diodes leds on the system board 44
- Pci riser cards 45
- System board optional device connectors 45
- Installation guidelines 46
- Handling static sensitive devices 48
- System reliability guidelines 48
- Removing the air baffle 49
- Removing the server top cover 49
- Installing a memory module 50
- Installing drives 55
- Installing hot swap drives 56
- Ids for hot swap drives 57
- Installing 3 inch simple swap drives 57
- Installing an optional optical drive 58
- Installing a pci riser card assembly 61
- Installing an adapter 62
- Serveraid controllers serveraid h1110 sas sata controller for system x 62
- Serveraid m1115 sas sata controller for system x 62
- Serveraid m5120 sas sata controller for ibm system x 62
- The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter 62
- V depending on your server model the server comes with an onboard raid controller which provides basic raid levels 0 and 1 functionality the server supports the following optional raid adapters that you can purchase for additional raid support for configuration information see the documentation that comes with the adapter or the serveraid documentation at http www ibm com supportportal attention some cluster solutions require specific code levels or coordinated code updates if the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 62
- V to confirm that the server supports the adapter that you are installing see http www ibm com systems info x86servers serverproven compat us v locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section v do not set the maximum digital video adapter resolution above 1280 x 1024 at 75 hz for an lcd monitor this is the highest resolution that is supported for any add on video adapter that you install in the server v any high definition video out connector or stereo connector on any add on video adapter is not supported v the server provides two pci riser slots on the system board the riser cards provide up to three pcie 3 adapter slots see pci riser cards on page 29 for the location of the pci e slots on the riser cards the following table lists the pci e slots on the riser card and the system board the microprocessor to which each slot is connected and the supported adapters that you can install in each slot 62
- Installing an optional ibm serveraid sas sata controller 65
- Installing an additional microprocessor and heat sink 66
- Thermal grease 71
- Installing a hot swap power supply 72
- Installing a usb embedded hypervisor flash device 75
- Installing a raid adapter battery remotely in the server 76
- Installing an optional 4x2 inch hot swap drive backplane 79
- Completing the installation 81
- Replacing a pci riser card assembly 82
- Replacing the air baffle 82
- Replacing the server top cover 83
- Connecting the cables 84
- Updating the server configuration 85
- Chapter 3 configuration information and instructions 87
- Updating the firmware 87
- Configuring the server 88
- Configuring uefi compatible devices 88
- Serverguide features 90
- Using the serverguide setup and installation cd 90
- Installing your operating system without using serverguide 91
- Setup and configuration overview 91
- Typical operating system installation 91
- Using the setup utility 91
- Setup utility menu choices 92
- Starting the setup utility 92
- Passwords 97
- Starting the backup server firmware 98
- Using the boot manager program 98
- The update xpress system pack installer 99
- Using the integrated management module ii 99
- Using the embedded hypervisor 100
- Obtaining the ip address for the imm 102
- Using the remote presence and blue screen capture features 102
- Configuring the gigabit ethernet controller 103
- Enabling the intel gigabit ethernet utility program 103
- Logging on to the web interface 103
- Configuring raid arrays 104
- For further details on creating a software raid array of hard disk drives please see the serveraid c105 documentation at http www 947 ibm com support entry portal docdisplay lndocid migr 5089068 104
- For more information about problem determination and service guide for serveraid m controllers see http www 947 ibm com support entry portal docdisplay lndocid migr 5085607 2 for more information about configuration and options guide cog see http www 947 ibm com support entry portal docdisplay lndocid scod 3zvq5w brandind 5000019 104
- Http www ibm com supportportal 104
- The following table lists the different server configurations and the applications that are available for configuring and managing raid arrays 104
- Use the configuration utility programs to configure and manage redundant array of independent disks raid arrays be sure to use this program as described in this document 104
- When the serveraid adapter is removed software raid will not be supported this system does not support downgrade software raid function from hardware raid configuration 104
- Creating raid of hard disk drives serveraid c105 only 105
- Starting the human interface infrastructure hii configuration application 105
- Starting the lsi configuration utility program 105
- Ibm advanced settings utility program 107
- Ibm systems director 107
- Updating the universal unique identifier uuid 108
- Updating the dmi smbios data 111
- Chapter 4 troubleshooting 115
- Diagnosing a problem 115
- Start here 115
- Undocumented problems 117
- About the checkout procedure 118
- Checkout procedure 118
- Service bulletins 118
- Performing the checkout procedure 119
- Diagnostic tools 120
- Light path diagnostics 122
- Light path diagnostics panel 123
- By placing the system error led indicator in remind mode you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem v reset button press this button to reset the server and run the power on self test post you might have to use a pen or the end of a straightened paper clip to press the button 125
- Light path diagnostics leds 125
- Note check the imm system event log or system event log for additional information before replacing a fru 125
- The following table describes the leds on the light path diagnostics panel and suggested actions to correct the detected problems for additional information see server controls leds and power on page 14 and the system board leds on page 28 for the location of the system board leds 125
- Power supply leds 130
- The following illustrations show the locations of the power supply leds for fixed and redundant models respectively 130
- The following minimum configuration is required for the dc led on the power supply to be lit v power supply v power cord 130
- The following minimum configuration is required for the server to start v one microprocessor in microprocessor socket 1 v one 2 gb dimm per microprocessor on the system board v one power supply v power cord v four cooling fans 130
- The following table describes the problems that are indicated by various combinations of the power supply leds and the power on led on the operator information panel and suggested actions to correct the detected problems 130
- Error codes and messages are displayed in the following types of event logs 131
- Event logs 131
- Messages are listed on the left side of the screen and details about the selected message are displayed on the right side of the screen to move from one entry to the next use the up arrow and down arrow keys some imm sensors cause assertion events to be logged when their setpoints are reached when a setpoint condition no longer exists a corresponding deassertion event is logged however not all events are assertion type events 131
- V integrated management module imm2 event log this log contains a filtered subset of all imm post and system management interrupt smi events you can view the imm event log through the imm web interface for more 131
- V post event log this log contains the three most recent error codes and messages that were generated during post you can view the contents of the post event log from the setup utility see starting the setup utility on page 76 for more information about post error codes see post error codes on page 122 131
- V system event log this log contains post and system management interrupt smi events and all events that are generated by the baseboard management controller that is embedded in the integrated management module imm you can view the contents of the system event log through the setup utility and through the dynamic system analysis dsa program as ipmi event log the system event log is limited in size when it is full new entries will not overwrite existing entries therefore you must periodically clear the system event log through the setup utility when you are troubleshooting an error you might have to save and then clear the system event log to make the most recent events available for analysis for more information about the system event log see integrated management module ii imm2 error messages 131
- Viewing event logs through the setup utility 132
- Viewing event logs without restarting the server 132
- Clearing the error logs 134
- Ibm dynamic system analysis 134
- Dsa editions 135
- Diagnostic text messages 136
- Running the dsa preboot diagnostic programs 136
- Call home automated service request 137
- Ibm electronic service agent 137
- Service advisor 137
- Viewing the test log results 137
- Error messages 138
- Post error codes 138
- The following sections lists the error codes and messages for post imm2 uefi and dsa that are generated when a problem is detected 138
- The following table describes the post error codes and suggested actions to correct the detected problems these errors can appear as severe warning or informational 138
- V informational i 138
- V severe s v warning w 138
- For more information about imm2 see the integrated management module ii user s guide at http www ibm com support entry portal docdisplay lndocid migr 5086346 156
- Integrated management module ii imm2 error messages 156
- The following table describes the imm2 error messages and suggested actions to correct the detected problems 156
- As you run the diagnostic programs text messages are displayed on the screen and are saved in the test log a diagnostic text message indicates that a problem has been detected and provides the action you should take as a result of the text message 209
- Dsa messages 209
- The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems follow the suggested actions in the order in which they are listed in the column 209
- If you cannot find a solution to the problem in these tables see dsa messages on page 193 for information about testing the server and running the dsa preboot diagnostic programs on page 120 for additional information about running dsa preboot program that is stored in integrated usb memory on the server for additional information to help you solve problems see start here on page 99 257
- If you have just added new software or a new optional device and the server is not working complete the following steps before you use the troubleshooting tables 1 check the system error led on the operator information panel if it is lit check the light path diagnostics leds see light path diagnostics on page 106 2 remove the software or device that you just added 257
- Run ibm dynamic system analysis dsa to determine whether the server is running correctly for information about using dsa see dsa messages on page 193 4 reinstall the new software or new device 257
- Troubleshooting by symptom 257
- Use the troubleshooting tables to find solutions to problems that have identifiable symptoms 257
- Cd dvd drive problems 258
- General problems 259
- Hypervisor problems 259
- Hard disk drive problems 260
- Intermittent problems 262
- Keyboard mouse or pointing device problems 263
- Memory problems 265
- Microprocessor problems 266
- Monitor and video problems 266
- Some ibm monitors have their own self tests if you suspect a problem with your monitor see the documentation that comes with the monitor for instructions for testing and adjusting the monitor if you cannot diagnose the problem call for service 266
- Network connection problems 269
- Optional device problems 269
- Power problems 270
- Serial device problems 271
- Serverguide problems 272
- Software problems 273
- Universal serial bus usb port problems 273
- Solving ethernet controller problems 274
- Solving power problems 274
- Video problems 274
- Solving undetermined problems 275
- Problem determination tips 276
- Recovering the server firmware 277
- Automated boot recovery abr 279
- Nx boot failure 279
- Chapter 5 parts listing ibm system x3530 m4 type 7160 281
- Replaceable server components 281
- Consumable parts 285
- Consumable parts are not covered by the ibm statement of limited warranty the following consumable parts are available for purchase from the retail store 285
- From the products menu select upgrades accessories parts 3 click obtain maintenance parts then follow the instructions to order the part from the retail store 285
- If you need help with your order call the toll free number that is listed on the retail parts page or contact your local ibm representative for assistance 285
- Note changes are made periodically to the ibm website the actual procedure might vary slightly from what is described in this document 1 go to http www ibm com 285
- Structural parts 285
- Structural parts are not covered by the ibm statement of limited warranty 285
- To order a consumable part complete the following steps 285
- For units intended to be operated at 115 volts use a ul listed and csa certified cord set consisting of a minimum 18 awg type svt or sjt three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts 286
- For units intended to be operated at 230 volts outside the u s use a cord set with a grounding type attachment plug the cord set should have the appropriate safety approvals for the country in which the equipment will be installed 286
- For units intended to be operated at 230 volts u s use use a ul listed and csa certified cord set consisting of a minimum 18 awg type svt or sjt three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts 286
- For your safety a power cord with a grounded attachment plug is provided to use with this product to avoid electrical shock always use the power cord and plug with a properly grounded outlet 286
- If you need help with your order call the toll free number that is listed on the retail parts page or contact your local ibm representative for assistance 286
- Power cords 286
- Power cords for a specific country or region are usually available only in that country or region 286
- Power cords for this product that are used in the united states and canada are listed by underwriter s laboratories ul and certified by the canadian standards association csa 286
- To order a structural part go to http www ibm com 286
- Chapter 6 removing and replacing components 289
- Installation guidelines 289
- Handling static sensitive devices 291
- System reliability guidelines 291
- General 292
- Internal cable routing 292
- Returning a device or component 292
- Inch hard disk drive cable connection 296
- Inch hard disk drive cable connection 305
- Removing and replacing components 314
- Removing an adapter 315
- Removing and replacing tier 1 crus 315
- Replacing an adapter 316
- Installing hot swap drives 318
- Removing hot swap drives 318
- Removing a 3 inch simple swap sata drive 320
- Replacing a 3 inch simple swap sata drive 320
- Removing a cd dvd drive 321
- Installing an optional cd dvd drive 322
- Removing the cd dvd cable 325
- Replacing the cd dvd cable 325
- Removing a fan 326
- Replacing a fan 327
- Removing a memory module 328
- Replacing a memory module 329
- Removing an ibm serveraid controller 330
- Replacing an optional ibm serveraid controller 331
- Removing a remotely installed raid adapter battery 332
- Replacing a raid adapter battery remotely in the server 333
- Removing a usb embedded hypervisor flash device 334
- Replacing a usb embedded hypervisor flash device 335
- Removing a hot swap power supply 336
- Replacing a hot swap power supply 338
- Statement 5 338
- Removing the fixed power supply 340
- Replacing the fixed power supply 341
- Statement 5 341
- Removing a pci riser card assembly 344
- Replacing a pci riser card assembly 345
- Removing the operator information panel assembly 346
- Replacing the operator information panel assembly 347
- Removing the system battery 348
- Replacing the system battery 350
- Removing the front usb connector board 352
- Replacing the front usb connector board 353
- Removing the front video connector 355
- Replacing the front video connector 356
- Removing the power interposer card assembly 357
- Replacing the power interposer card assembly 358
- Removing the hot swap drive backplane 360
- Replacing the hot swap drive backplane 360
- Removing the simple swap sata drive backplate assembly 361
- Replacing the simple swap sata drive backplate assembly 362
- Removing a microprocessor and heat sink 363
- Removing and replacing tier 2 crus 363
- Replacing a microprocessor and heat sink 365
- Removing the system board 370
- Replacing the system board 375
- Removing and replacing consumable and structural parts 378
- Removing the server top cover 378
- Replacing the server top cover 379
- Removing the bezel 380
- Replacing the bezel 380
- Removing the air baffle 381
- Replacing the air baffle 382
- Appendix getting help and technical assistance 383
- Before you call 383
- Getting help and information from the world wide web 384
- How to send dsa data to ibm 384
- Using the documentation 384
- Creating a personalized support web page 385
- Hardware service and support 385
- Ibm taiwan product service 385
- Software service and support 385
- Notices 387
- Important notes 388
- Trademarks 388
- Particulate contamination 389
- Documentation format 390
- In the request be sure to include the publication part number and title 390
- The publications for this product are in adobe portable document format pdf and should be compliant with accessibility standards if you experience difficulties when you use the pdf files and want to request a web based format or accessible pdf document for a publication direct your mail to the following address information development ibm corporation 205 a015 3039 e cornwallis road p o box 12195 research triangle park north carolina 27709 2195 u s a 390
- When you send information to ibm you grant ibm a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you 390
- Australia and new zealand class a statement 391
- Avis de conformité à la réglementation d industrie canada 391
- Electronic emission notices 391
- European union emc directive conformance statement 391
- Federal communications commission fcc statement 391
- Industry canada class a emission compliance statement 391
- Deutschland einhaltung des gesetzes über die elektromagnetische verträglichkeit von geräten 392
- Germany class a statement 392
- Zulassungsbescheinigung laut dem deutschen gesetz über die elektromagnetische verträglichkeit von geräten emvg bzw der emc eg richtlinie 2004 108 eg für geräte der klasse a 392
- Japan electronics and information technology industries association jeita statement 393
- Japan vcci class a statement 393
- Korea communications commission kcc statement 393
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