OKI ml395 [46/79] Problem solving

Chapter 6

Problem Solving

Here are some of the most common printer problems and how to solve them. If youre still having

difficulties, see Appendix B, where you will find information on how to get help from your dealer or from

OKIDATA, and how to get your printer serviced.

What if ... ... nothing happens when I turn on the printer?

The printer may not be plugged in. Check the power cord connection to the outlet and to your printer. If

youre using a power strip, make sure its turned on. Check to be sure that the fuse hasnt blown or that the

circuit breaker hasnt tripped.

... the printer doesnt print when the computer sends data?

The printer may be deselected. If the SELECT light is out, press the SELECT button to select the printer.

The printer cable may not be securely connected. Check the cable to be sure that it is properly connected

to both the PC and the printer

.... Im getting strange symbols, incorrect fonts, etc., when I try to print a document?

The printer driver you have engaged does not agree with the emulation selected for your printer, or you

have embedded incorrect printer commands within your software.

To check the emulation selected, first make sure paper is loaded, then with the printer deselected (press

the SELECT button to deselect the printer if necessary), press the QUIET button to enter the Menu

Mode. This will print a line indicating the emulation selected.

If the emulation is not the one you want to use, press the SET button to change it, then press the

SELECT button to exit the Menu Mode.

If the emulation is correct, check your software documentation on how to select a printer driver, then

check to be sure that you have selected one of the drivers listed for that emulation on page 16. The

closer the driver is to the top of the list, the more compatible it will be with your printer. If your software

doesnt have any of the indicated drivers available, check with the software manufacturer to see if they

have added any additional drivers since you purchased your software.

If you have embedded any printer commands in your software, check to be sure that you entered them

correctly.

What if ...

... my word processor files dont print the way I have the menu and front panel set?

Before sending a file to the printer, many word processors send an initialization string to the printer. The

initialization string contains codes that reset the printer to a default set of features: otherwise the printer

might accidentally print using features set for a previous job. These codes will override panel or menu

settings. To set your printer to ignore the reset code, enter the printer Menu (deselect printer, then press

QUIET button) and change the Reset Inhibit item (under General Control) to Yes. Please note that while

this will stop the reset code from reset-ting your printer, other codes in the initialization string may still

override the printer Menu and/or front panel settings.

... the Font, Print Quality and Character Pitch buttons on the front panel wont work?

The Operator Panel Function item on the printer menu can be used to disable these buttons. If the printer

is part of a custom-ized system or if it is used by a number of people, the system manager may have

used this option to make sure the printer is always set properly.... static electricity causes the paper to

stick?

ML395 ( 96-02-07 )