Mackie 1402 VLZ 3 [20/28] Repair
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Mackie 1402 VLZ 3 [20/28] Repair

Mackie 1402 VLZ 3 [20/28] Repair
20
1402-VLZ3
1402-VLZ3
Appendix A: Service Information
Warranty Service
Details concerning the Limited Warranty are spelled
out on page 27 of this manual.
If you think your 1402-VLZ3 has a problem, please
check out the following troubleshooting tips and do your
best to confi rm the problem. Visit the Support section of
our website (www.mackie.com) where you will fi nd lots
of useful information such as FAQs, documentation and
user forums. You may fi nd the answer to the problem
without having to send your mixer away.
Troubleshooting
Bad Channel
• Is the MUTE/ALT 3–4 switch in the correct
position?
• Is the fader turned up?
• Try unplugging any INSERT devices (Channels
1–6 only).
• Try the same source signal in another channel,
set up exactly like the suspect channel.
Bad Output
• Is the associated level knob (if any) turned up?
• If it’s one of the MAIN OUTS, try unplugging
all the others. For example, if it’s the 1⁄4"
Left Main out, unplug the RCA and XLR Left
outputs. If the problem goes away, its not the
mixer.
• If it’s a stereo pair, try switching them around.
For example, if a left output is presumed dead,
switch the left and right cords, at the mixer
end. If the problem switches sides, it’s not the
mixer.
Noise
• Turn the channel GAIN and STEREO RETURN
knobs down, one by one. If the sound disap-
pears, it’s either that channel or whatever is
plugged into it, so unplug whatever that is. If
the noise disappears, it’s from your whatever.
Power
• Unplug the power cord and check the fuse.
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your 1402-VLZ3 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and request a Service
Request Number. Have your serial number ready.
You must have an Service Request Number before
you can obtain warranty service.
3. Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the unit.
4. Pack the unit in its original package, including end-
caps and box. This is VERY IMPORTANT. Mackie is
not responsible for any damage that occurs due to
non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, a copy of your sales
receipt, and a detailed description of the problem,
including how we can duplicate it.
6. Write the Service Request Number in BIG PRINT
on top of the box. Units sent without the SR number
will be refused.
7. Tech Support will tell you where to ship the unit for
repair. We suggest insurance for all forms of cart-
age.
8. You will need to contact the authorized service
center for their latest turn-around times. The unit
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it’s repaired, the authorized service center
will ship it back by ground shipping, pre-paid (if it
was a warranty repair).
Note: Under the terms of the warranty, you must ship or
drop-off the unit to an authorized service center.
The return ground shipment is covered for those
units deemed by us to be under warranty.
Note: You must have a sales receipt from an authorized
Mackie dealer for your unit to be considered for
warranty repair.

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