D-Link DIR-645 [130/134] Troubleshooting

126D-Link DIR-645 User Manual

Section 5 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the router. Read the following descriptions if

you are having problems. The examples below are illustrated in Windows

®

XP. If you have a dierent operating system, the screen captures on your

computer will look similar to the following examples.

Why can’t I access the web-based conguration utility?

6.0 and higher

• Mozilla Firefox 3.0 and higher

• Google™ Chrome 2.0 and higher

• Apple Safari 3.0 and higher

Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or connect

to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.

Disable any Internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,

and Windows® XP rewall may block access to the conguration pages. Check the help les included with your rewall software for more information

on disabling or conguring it.

Congure your Internet settings:

Access the web management. Open your web browser and enter the IP address of your router in the address bar. This should open the login page

for your web management.

If you still cannot access the conguration, unplug the power to the router for 10 seconds and plug back in. Wait about 30 seconds and try

accessing the conguration. If you have multiple computers, try connecting using a dierent computer.