Neff B15M42N0 [21/24] After sales service
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Neff B15M42N0 [21/24] After sales service

Neff B15M42N0 [21/24] After sales service
21
Replacing the oven light bulb
Replace faulty oven light bulbs.
You can obtain replacement light bulbs from customer service
or specialist retailers: E14, 220 - 240 V, 40 W, heat resistant to
300 °C. Only use these oven light bulbs.
ã=Risk of electric shock !
Disconnect the appliance from the power supply. Switch off the
circuit breaker or remove the fuse from the household fuse box.
1.Place a tea towel in the cold cooking compartment to prevent
damage.
2.Turn the glass cover anticlockwise and remove it.
3.Replace the oven light bulb with a bulb of the same type.
4.Screw on the glass cover again.
5.Remove the tea towel and switch on the circuit breaker.
Note: If the glass cover cannot be unscrewed: use rubber
gloves to turn it. You can order a special removal tool through
the after-sales service (order no. 613634)
Changing the door seal
If the door seal is defective, it must be replaced. Replacement
seals for your appliance can be obtained from the after-sales
service.
The door seal is attached in four places (figure A). When
replacing it, disconnect and attach the hooks at all four points
(figure B).
Check again to ensure that the seal is seated correctly in the
corners in particular.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
High levels of condensation are generated
in the cooking compartment
Normal occurrence (e.g. when baking with
very moist toppings or roasting a large
joint)
Open the appliance door briefly from time
to time during operation
Enamelled accessories have light, matt
marks
Normal occurrence caused by dripping
meat or fruit juices
Not possible
Door panels are misted up Normal occurrence caused by tempera-
ture differences
Heat the appliance up to 100 °C and then
switch off again after 5 minutes
Problem Possible cause Remedial action
$ %
E no.
FD no.
After-sales service
O
GB 0844 8928989
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE 01450 2655

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