Avaya 2030 — эффективное управление вызовами с помощью Soft DSS ключей [26/42]
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Page 26 – Manager-Secretary Working
INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)
Park Transferring Calls
During calls, full line Soft DSS keys display <-PARK next to each
name. Pressing the
-key next a <-PARK option, transfers and parks
your caller against that extension.
To park transfer a call:
1. Note the call's line number on the display.
2. Press the -key on the right of the Soft DSS name. The system
transfers the call and parks it at that extension.
3. Press the -key on the left of the Soft DSS name to call that
extension and announce the parked caller.
4. If the Soft DSS extension does not answer or want the call, dial
the line number to retrieve the parked call.
Alerting a Busy Extension
A solid -symbol next to a Soft DSS key means that extension is
busy. In full-line mode, you can send them an alert (only to another
display phone). This places you on hold against their extension.
To alert the extension:
1. Press the display key on the right of the name. The display shows
details of the extension's current call.
2. If ALERT does not appear, the extension is busy for reasons
other than a call, e.g. handset off-hook.
3. Press ALERT. The display shows HOLDING.
4. If INTRUDE appears, you can intrude on the call (see page 12).
Remotely Switching No Calls/Divert On/Off
In full-line mode, Soft DSS keys allow you to remotely switch the
extension's NO CALLS or DIVERT ALL on/off.
To switch on/off divert all or no calls:
1. Press the -key on the right of the extension name.
2. If ALERT appears the extension is busy. Press the key on the
right of the extension name again (press SCROLL if necessary
to redisplay the name).
3. Select the option to change; NOCALLS or DIVERT
4. DIVERT does not appear if the extension does not have a Divert
All number set).
5. The Soft DSS display shows the new status.
Содержание
- Contents p.2
- What features can i use p.3
- Using this guide p.3
- Introduction p.3
- Further help p.3
- Using the scroll key p.4
- Introduction to display phones p.4
- Display phone features p.4
- Tones ringing p.5
- The phone lamp p.5
- On hook dialling speaker answer release p.5
- Making a page call p.6
- Notes on making calls p.6
- Making internal calls p.6
- Making calls p.6
- Redialling external numbers p.7
- Making external calls p.7
- Making calls from the index directory p.8
- Using speed dials p.9
- Storing personal speed dials p.9
- Speed dials p.9
- Roaming pin s p.10
- Pin account codes p.10
- If enter pin appears p.10
- If enter account appears p.10
- Options if busy or unanswered p.11
- Busy or unanswered p.11
- Arrange a callback p.11
- Monitoring a call p.12
- Leave a message p.12
- Intrude p.12
- Camp on and wait p.12
- Switching to handsfree p.13
- Muting calls p.13
- Changing the call volume p.13
- Adding voluntary account codes p.13
- Actions during a call p.13
- Software release p.14
- Recall p.14
- Create a conference call p.14
- Answering normal calls p.15
- Answering calls p.15
- Answering a page call p.15
- Answering a message p.15
- Answering other extensions call pickup p.16
- Answering a callback p.16
- Alarms triple ring music or recorded message p.16
- Transferring calls p.17
- Transfer park hold calls p.17
- Holding calls p.17
- Parking calls p.18
- Dialling ahead p.18
- Using diverts p.19
- Switching divert all on off p.19
- Setting the divert numbers p.19
- Diverting calls p.19
- Switching no calls on off p.20
- Forwarding calls p.20
- Displaying an absence message p.20
- Dss keys p.21
- Using dss keys p.21
- Setting up a dss key p.21
- Dss key label template p.22
- Dss key label p.22
- Blf status lamps p.22
- Single pips intrusion p.23
- Please finish call message p.23
- Interruptions during a call p.23
- Answering an alert p.23
- Answering a call waiting p.23
- Stopping acd calls temporarily busy p.24
- Starting acd working logging on p.24
- Finishing acd working logging off p.24
- Acd working p.24
- Acd on 2050 2060 phones p.24
- Making calls p.25
- Using soft dss keys p.25
- Soft dss key display p.25
- Manager secretary working p.25
- Remotely switching no calls divert on off p.26
- Park transferring calls p.26
- Alerting a busy extension p.26
- Setting up soft dss keys p.27
- Planning soft dss keys p.27
- Manager secretary setup p.27
- Changing the soft dss usage p.28
- Changing the soft dss extensions p.28
- Changing the soft dss display mode p.28
- Switching the ringer on off p.29
- Ringer controls p.29
- Changing the ringer volume p.29
- Changing the ringer sound p.29
- Setting the ringer timeout p.30
- Setting a ringer step p.30
- Automatic external call connection p.30
- Personal alarms p.31
- Other features p.31
- Automatic calls hotline operation p.31
- Missed calls p.32
- Hot desking p.32
- The phone passcode p.33
- Phone settings p.33
- Background music p.33
- Locking unlocking the phone p.34
- Language controls p.34
- Displaying phone details p.34
- Using any phone p.35
- Listening to voice messages p.35
- Voice manager p.35
- Modifying your mailbox p.36
- Leaving voice mail messages p.36
- Changing your temporary greeting p.36
- What are system manager phones p.37
- System manager phones p.37
- Night service p.37
- Changing the time p.37
- Recording aca messages p.38
- Changing the date p.38
- Making calls p.39
- Good phone usage p.39
- General phone usage p.39
- Answering calls p.39
- Call log p.40
- Account codes p.40
- Tenancy p.40
- Speed dials p.40
- Sequential p.40
- Rotary p.40
- Pin code p.40
- Pilot number p.40
- Pickup group p.40
- Manager secretary working p.40
- Longest waiting p.40
- Glossary p.40
- Collective p.40
- Cc turret terminals p.40
- Camp on p.40
- Index page 41 p.41
- Dhb0002ukcl issue 5 12 00 index 9 2030 50 60 p.41
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Узнайте, как эффективно управлять вызовами и использовать функции парковки и уведомления занятых расширений с помощью Soft DSS ключей. Подробные инструкции и советы.