Dreame RLS5-WH0 [19/174] Problem type solution

Dreame Robot Vacuum D9 White [19/174] Problem type solution
17
Problem Type
Robot does not turn on
Robot does not recharge
Robot does not return to
charging dock
Robot makes a strange noise
Robot no longer cleans
efficiently or leaves dust
behind
Robot cannot connect to
Wi-Fi
Robot does not perform
scheduled cleaning
Robot is malfunctioning
Solution
Battery level is low. Recharge the robot at the charging dock, then try again.
The ambient temperature is too low (below 0°C) or too high (above 40°C). The operating temperature of the
robot is 0°C to 40°C.
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Poor contact. Clean the charging contacts of the charging dock and the robot.
There are too many obstructions around the charging dock. Place the charging dock in a more open area.
Please clean the dock's signaling area.
The dust bin is full. Please clean it.
The filter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home/Xiaomi
Home app, then try reconnecting.
Location permission is not opened. Please ensure the location permission on the Mi Home/Xiaomi Home app is opened.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The user name or passward of Wi-Fi is incorrect. Please ensure enter correct user name and passward.
Robot has low battery. Scheduled cleaning will start after charging.
A foreign object might be caught in the main brush, side brush, or one of the main wheels. Stop the robot and
remove any debris.
Turn off the robot and then reactivate it.
FAQ

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FAQ Problem Type Solution Robot does not turn on Battery level is low Recharge the robot at the charging dock then try again The ambient temperature is too low below 0 C or too high above 40 C The operating temperature of robot is 0 C to 40 C Robot does not recharge The charging dock is not receiving power Please confirm that both ends of the power cord are plugged i Poor contact Clean the charging contacts of the charging dock and the robot Robot does not return to charging dock There are too many obstructions around the charging dock Place the charging dock in a more open area Please clean the dock s signaling area Robot is malfunctioning Turn off the robot and then reactivate it Robot makes a strange noise A foreign object might be caught in the main brush side brush or one of the main wheels Stop the robo remove any debris Robot no longer cleans efficiently or leaves dust behind The dust bin is ful 1 Please clean it The filter is blocked Please clean it A foreign object is caught in the main brush Please clean it Robot cannot connectto Wi Fi There is something wrong with the Wi Fi connection Reset the Wi Fi and download the latest version of t Home app then try reconnecting Location permission is not opened Please ensure the location permission on the Mi Home Xiaomi Home Wi Fi signal is weak Make sure the robot is in an area with good Wi Fi coverage 5GHz Wi Fi is not supported Please ensure your robot connects to 2 4GHz Wi Fi The user name or passward of Wi Fi is incorrect Please ensure enter correct user name and passward Robot does not perform scheduled cleaning Robot has low battery Scheduled cleaning will start after charging