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CL5708I
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Aten CL5708I [181/255] Ping host

Chapter 12. Maintenance

165

Ping Host

The Ping Host page allows you to ping a device to check its connection status

on the network. Enter an IP address or Host Name in the text box and then click

Ping to ping a device.

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Cl5708i cl5716i 1
Compliance statements 2
Online registration 4
Telephone support 4
User information 4
User notice 4
For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 5
Product information 5
Package contents 6
Basic operation 7
Contents 7
Hardware setup 7
Introduction 7
Keyboard port operation 8
Osd operation 8
Logging in 9
Port access 9
The user interface 9
Device management 10
User management 10
Download 11
Maintenance 11
Port operation 11
Appendix 12
Keyboard emulation 12
The firmware upgrade utility 12
The log server 12
About this manual 14
Conventions 16
Terminology 16
Chapter 1 17
Introduction 17
Overview 17
Features 19
Remote user computers 21
Requirements 21
External console 22
Server 22
Cables 23
Operating systems 23
Substandard cables may damage the connected devices or affect the installation s overall performance for optimum signal integrity and a simplified layout we strongly recommend that you use the high quality cs custom cable sets described below 23
Supported operating systems are shown in the table below 23
As the cl5716i except that it has 8 kvm ports instead of 16 24
Components 24
Front view 24
Note all diagrams are exemplified using cl5716i the cl5708i is the same 24
Rear view 26
Before you begin 27
Chapter 2 27
Hardware setup 27
Overview 27
Standard rack mount 28
Grounding 30
Optional rack mount kits 30
Single level installation 31
Installation diagram 32
Cabling diagrams 33
Daisy chain installations 34
Chapter 2 hardware setup 35
Daisy chain installation diagram 35
This page intentionally left blank 36
Basic operation 37
Chapter 3 37
Opening the console 37
Closing the console 38
Operating precautions 39
The maximum load bearing capacity of the keyboard module is 20 kg failure to heed the information below can result in damage to the keyboard module 39
Powering off and restarting 40
Lcd osd configuration 41
The lcd buttons 41
The lcd osd allows you to set up and configure the lcd display four buttons are used to perform the configuration as described in the table below 41
An explanation of the lcd osd adjustment settings is given in the table below 42
Lcd adjustment settings 42
Note as an alternative to manually adjusting the lcd settings you can have the lcd auto adjusted for optimum display by pressing the exit button see exit page 25 42
Changing station positions 43
Hot plugging 43
Hot plugging external console ports 43
Hot plugging kvm ports 43
Manual port switching 44
Port id numbering 44
Port selection 44
Usb peripheral devices 45
This page intentionally left blank 46
Chapter 4 47
Kvm osd invocation key 47
Manufacturing number 47
Osd login 47
Osd operation 47
Osd overview 47
Osd hotkey 48
Osd main screen 48
Or move the highlight bar to it then press the left arrow key to collapse the list 49
Osd main screen headings 49
The table below describes the osd main screen headings 49
Osd functions 50
Osd navigation 50
F1 goto 51
F2 list 51
After you select an item a submenu with further choices appears to make a selection either double click it or move the highlight bar to it then press enter an icon appears before the selected choice to indicate which one it is the settings are explained in the following table 52
Continues on next page 52
Double click it or move the highlight bar to it then press enter 52
F3 set 52
This function allows the administrator and each user to set up his own working environment a separate profile for each is stored by the osd and is activated according to the username that was provided during login 52
To change a setting 52
Continued from previous page 53
After you select an item a submenu with further choices to select from appears double click an item or move the highlight bar to it then press enter an icon appears before the selected item so that you know which one it is the settings are explained in the following table 54
F4 adm 54
F4 is an administrator only function it allows the administrator to configure and control the overall operation of the osd to change a setting double click it or use the up and down arrow keys to move the highlight bar to it then press enter 54
Clicking the f5 field or pressing f5 invokes skip mode this function enables you to easily skip backward or forward switching the console focus from the currently active computer port to the previous or next available one 56
Computer that is in the scan skip mode selection page 37 56
F5 skp 56
If a port has been selected for scan skip mode when the focus switches to that port a left right triangle symbol appears before its port id display 56
Note when you skip you only skip to the previous or next available 56
The selection of computers to be available for skip mode switching is made with the scan skip mode setting under the f3 set function see page 36 56
To switch to the first computer on the next station in the list 56
To switch to the last computer on the previous station in the list 56
To switch to the next computer in the list 56
To switch to the previous computer in the list 56
When you are in skip mode 56
F6 brc 57
F7 scan 57
F8 lout 58
Chapter 5 59
Hotkey port control 59
Keyboard port operation 59
Control and f12 keys 60
Invoke hotkey mode 60
Local console 60
Number lock and minus keys 60
Control 61
Remote sessions 61
Scroll lock 61
Select the active port 62
Auto scan mode 63
Invoking auto scan 63
Skip mode 64
Computer keyboard mouse reset 65
Hotkey beeper control 65
Osd hotkey control 66
Quick hotkey control 66
Port os control 67
Set usb speed 67
Restore default values 68
Hotkey summary table 69
This page intentionally left blank 70
Chapter 6 71
Logging in 71
Overview 71
Browser login 72
Windows client ap login 73
A description of the connection screen is given in the following table 74
The windows client ap connection screen 74
Connecting windows client ap 75
The file menu 76
The file menu allows the operator to create save and open user created work files a work file consists of all the information specified in a client session this includes the server list and server ip list items as well as the hotkey settings 76
The file menu consists of the following items 76
Whenever a user runs the client program it opens with the values contained in the current work file the current work file consists of the values that were in effect the last time the program was closed 76
Java client ap login 77
A description of the connection screen is given in the following table 78
The java client ap connection screen 78
Connecting java client ap 79
This page intentionally left blank 80
Chapter 7 81
Overview 81
The user interface 81
The web browser main page 81
Page components 82
The web page screen components are described in the table below 82
The number and type of icons that appear on the tab bar at the top of the page are determined by the user s type super administrator administrator user and the permissions assigned when the user s account was created the functions associated with each of the icons are explained in the table below 83
The tab bar 83
There are two small icons at the extreme right of the page their functions are described in the table below 83
The ap gui main page 84
Click this icon to close the gui main page and go to the display of the last selected port 85
The gui can be navigated via the keyboard as shown in the table below 85
There is an additional icon at the extreme right of the page 85
The control panel 86
Winclient control panel 86
The control panel functions are described in the table below 88
Winclient control panel functions 88
Hotkeys 91
Macros 91
An explanation of the hotkey actions is given in the table below 92
User macros 93
Video settings 97
Advanced video settings 98
The meanings of the video adjustment options are given in the table below 98
Gamma adjustment 101
Button bar 102
Network bandwidth information for kvm sessions 102
The message board 102
Compose panel 103
Message display panel 103
User list panel 103
The zoom icon controls the zoom factor for the remote view window settings are as follows 105
Changing languages 106
The on screen keyboard 106
Expanded keyboard 107
Selecting platforms 107
Mouse pointer type 108
Automatic mouse synchronization dynasync 109
Mouse dynasync mode 109
Mac considerations 110
Manual mouse synchronization 110
Clicking the control panel icon brings up a dialog box that allows you to configure the items that appear on the control panel as well as its graphical settings 111
Control panel configuration 111
The organization of the dialog box is described in the table below 111
The java control panel 113
This page intentionally left blank 114
Ap gui 115
Browser gui 115
Chapter 8 115
Overview 115
Port access 115
The sidebar 117
The sidebar tree structure 117
Filter 119
Filter allows you to control the number and type of ports that display in the sidebar as well as which ports get scanned when auto scan and array modes are invoked see scan and array above when you click filter the bottom of the panel changes to look similar to the image below 119
The meanings of the choices are explained in the following table 119
Note the screenshot shows an example of just one of the pop ups that can appear the items that appear in the pop up depend on whether you are logged in remotely or from a local console what your user type is and whether you selected a switch or a port 120
Sidebar utilities 120
The ap gui version port access connections page provides a convenient method to work with the sidebar tree when you right click an item a list with various options pops up 120
The following table lists and explains all of the possible items that may appear 120
Port outlet naming 121
Device level 123
Kvm devices and ports connections page 123
Associated links 124
Port level 124
Status 124
Adding a favorite 125
Favorites 125
Modifying a favorite 127
The page settings are explained in the following table 128
The user preferences page allows users to set up their own individual working environments the switch stores a separate configuration record for each user profile and sets up the working configuration according to the username that was keyed into the login dialog box 128
User preferences 128
This item is only available with the browser version 129
Sessions 130
Access 131
Port level browser gui interface 131
If a port is chosen in the sidebar the main panel looks similar to the one below 133
Port level ap gui interface 133
The page is essentially the same as the one for the browser gui see page 115 with the exception that there are filters at the top of the columns the filters allow you to expand or limit the scope of the users and groups that are displayed as described in the following table 133
Saving changes 134
Device level 135
Port configuration 135
Port level 136
Port properties 136
An explanation of the configuration fields is given in the table below 137
When you have finished making your configuration changes click save 137
Associated links 138
Ap gui 139
Browser gui 139
Chapter 9 139
Overview 139
User management 139
Adding users 141
Click add at the bottom of the main panel the user notebook opens with the user tab selected 141
Select accounts on the menu bar browser gui 141
Select users in the sidebar ap gui 141
The kvm over ip switch supports three types of user as shown in the table bellow 141
To add a user and assign user permissions do the following 141
Enter the required information in the appropriate fields a description of each of the fields is given in the table below 142
At this point you can assign the new user s port access rights by selecting the devices tab the devices page is discussed on page 130 144
Back to it later 144
Note optionally you can skip this step now to add more users and come 144
When the operation succeeded message appears click ok 144
When your selections have been made click save 144
Deleting user accounts 145
Modifying user accounts 145
Assigning device permissions from the user s notebook 146
Device assignment 146
Filters 148
Filters there are five filters at the top of the columns that allow you to expand or limit the scope of the ports that are displayed in the name column as described in the following table 148
Chapter 10 149
Device information 149
Device management 149
Kvm devices 149
General 150
Operating mode 150
Each of the elements on this page is described in the sections that follow 151
Network 151
The network page is used to specify the network environment 151
Ip installer 152
Service ports 152
Finishing up 154
Network transfer rate 154
Event destination 155
Authentication 156
In each case the user s access rights are the ones assigned that were assigned when the user of group was created on the kvm over ip switch see adding users page 125 157
Ldap ldaps authentication and authorization settings 157
To allow authentication and authorization for the kvm over ip switch via ldap ldaps refer to the information in the table below 157
Use the same group name on both the radius server and the kvm over ip switch 157
Use the same username group name on both the radius server and the kvm over ip switch 157
Use the same username on both the radius server and the kvm over ip switch 157
Where xxxx represents the username given to the user when the account was created on the kvm over ip switch 157
Cc management settings 158
Login failures 159
Login failures for increased security the login failures section allows administrators to set policies governing what happens when a user fails to log in successfully 159
Note if login failures is not enabled users can attempt to log in an unlimited number of times with no restrictions for security purposes we recommend that you enable this function and enable the lockout policies 159
Security 159
The security page is divided into 7 main panels as described in the sections that follow 159
To set the login failures policy check the enable checkbox the default is for login failures to be enabled the meanings of the entries are explained in the table below 159
Filter 160
Login string 163
Account policy 164
Account policy in the account policy section system administrators can set policies governing usernames and passwords 164
The meanings of the account policy entries are explained in the table below 164
Encryption 165
An explanation of the mode items is given in the table below 166
Private certificate 167
Certificate signing request 168
Certificate signing request the certificate signing request csr section provides an automated way of obtaining and installing a ca signed ssl server certificate 168
Click create csr the following dialog box appears 168
Fill in the form with entries that are valid for your site according to the example information in the following table 168
To perform this operation do the following 168
Date time 170
Time zone 170
Network time 171
This page intentionally left blank 172
Ap gui 173
Browser gui 173
Chapter 11 173
Overview 173
Filter 174
Filter lets you narrow the log event display to ones that occurred at specific times ones containing specific words or strings or ones involving specific users when you access this function the log filter dialog box appears at the bottom of the page 174
Log information 174
The log file tracks a maximum of 512 events when the limit is reached the oldest events get discarded as new events come in to record more than 512 events see the log server page 179 the purpose of the buttons at the bottom of the page are described in the following table 174
The log information page displays events that take place on the kvm over ip switch and provides a breakdown of the time the severity the user and a description of each one you can change the sort order of the display by clicking on the column headings 174
A description of the filter items is given in the table below 175
This page intentionally left blank 176
Ap gui 177
Browser gui 177
Chapter 12 177
Maintenance 177
Overview 177
Firmware upgrade 178
Backup 179
Backup restore 179
Restore 180
Ping host 181
Clear port names 182
Reset on exit 182
Restore default values 182
System operation 182
Chapter 13 183
Download 183
Overview 183
This page intentionally left blank 184
Chapter 14 185
Overview 185
Port operation 185
Connecting to a port 187
The port toolbar 188
The meanings of the toolbar icons are explained in the table below 189
The toolbar icons 189
Auto scanning 190
Toolbar hotkey port switching 190
Skip mode 191
Hotkey summary table 192
Recalling the port access page 192
Panel array mode 193
Note for issues affecting multiple user operation in panel array mode see 194
Panel array mode page 219 194
Panel array toolbar 194
The panel array toolbar provides shortcut navigation and control of the panel array the toolbar can be dragged anywhere on the screen mousing over an icon brings up a tooltip that provides a short description of the icon s function the icon functions are described in the table below 194
Chapter 15 195
Installation 195
The log server 195
Starting up 196
Configure 197
The menu bar 197
A description of the fields is given in the table below 198
Events 198
Fill in or modify the fields then click ok to finish 198
Search 198
Search search allows you to search for events containing specific words or strings when you access this function a screen similar to the one below appears 198
The events menu has two items search and maintenance 198
A description of the items is given in the table below 199
Maintenance 200
Maintenance this function allows the administrator to perform manual maintenance of the database such as erasing specified records before their expiration time is up 200
Options 201
Overview 202
The log server main screen 202
The event panel 203
The list panel 203
The list panel contains six fields 203
The lower panel displays log events for the currently selected unit note that if there are more than one units even though they aren t currently selected if their recording checkbox is checked the log server records their log events and keeps them in its database 203
This page intentionally left blank 204
Chapter 16 205
Keyboard emulation 205
Mac keyboard 205
Note when using key combinations press and release the first key ctrl 205
The pc compatible 101 104 key keyboard can emulate the functions of the mac keyboard the emulation mappings are listed in the table below 205
Then press and release the activation key 205
Note when using key combinations press and release the first key ctrl 206
Sun keyboard 206
The pc compatible 101 104 key keyboard can emulate the functions of the sun keyboard when the control key ctrl is used in conjunction with other keys the corresponding functions are shown in the table below 206
Then press and release the activation key 206
Chapter 17 207
Downloading the firmware upgrade package 207
Introduction 207
The firmware upgrade utility 207
Preparation 208
Starting the upgrade 209
Upgrade succeeded 211
Upgrade failed 212
Appendix 213
General 213
Safety instructions 213
Rack mounting 215
Consignes de sécurité 216
Général 216
Montage sur bâti 219
International 220
North america 220
Technical support 220
Specifications 221
Cl5708i to compatible 16 port switches 225
Cl5708i to compatible 8 port switches 225
Connection tables 225
The following tables indicate the relationship between the number of units and the number of computers that they control on a daisy chained installation 225
Cl5716i to compatible 16 port switches 226
Cl5716i to compatible 8 port switches 226
Please keep in mind the following limitations when installing more than one kvm switch 227
Supported kvm switches 227
The maximum distance between any two kvm switches in the daisy chain cannot exceed 15 meters 227
The maximum distance between the cl5708i cl5716i and the last switch in the daisy chain cannot exceed 100 meters regardless of the number of switches in the daisy chain 227
The table below lists kvm switches that are compatible with the cl5708i cl5716i and the type of expansion that they use kvm switches listed below are sold separately contact your dealer for details 227
General operation 228
Troubleshooting 228
Mouse problems 230
Web browser 231
The winclient activex viewer and the winclient ap 232
The java applet and java client ap 233
Mac systems 234
Sun systems 234
These solutions work for most common sun vga cards if using them fails 234
To resolve the problem consult the sun vga card s manual 234
Panel array mode 235
Q1 when i open a viewer the web page does not display or work correctly and i receive an error message that is similar one of the following 235
Reset the internet explorer security settings to enable active scripting activex controls and java applets 235
The log server 235
Ip address determination 238
Ip installer 238
Browser 239
Link local ipv6 address 240
Ipv6 stateless autoconfiguration 241
Port forwarding 242
Additional mouse synchronization procedures 243
Windows 243
Sun linux 244
Additional video resolution procedures 245
Overview 246
Trusted certificates 246
Installing the certificate 247
Certificate trusted 248
Mismatch considerations 249
Examples 250
Importing the files 250
Self signed private certificates 250
Clear login information 251
Osd factory default settings 252
The factory default settings are as follows 252
In addition updating the product s firmware may solve problems that have been discovered and resolved since the prior version was released if your product is not running the latest firmware version we strongly recommend that you upgrade see the firmware upgrade utility page 191 for upgrade details 253
Operation problems can be due to a variety of causes the first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets 253
Overview 253
Troubleshooting 253
About sphd connectors 254
Keyboard invocation keys 254
Limited warranty 255

Aten CL5708I [181/255] Ping host

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