Zyxel P-2304R EE [11/13] Troubleshooting
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Zyxel P-2304R EE [11/13] Troubleshooting

Zyxel P-2304R EE [11/13] Troubleshooting
P-2304R-P1 Series Quick Start Guide
11
Troubleshooting
PROBLEM CORRECTIVE ACTION
None of the lights turn
on when I plug in the
P-2304R-P1.
Make sure that you are using the power adaptor provided with the P-2304R-P1.
Check all the connections you made in section 2.
Make sure the power source is turned on and has power.
If the problem continues, contact your local vendor.
The POWER light is
red.
Unplug the device, and plug it in again.
If the problem continues, contact your local vendor.
I can open the web
browser, but I cannot
see the Login screen.
Make sure your web browser meets the requirements identified in section 1.
Check the connection between your computer and the P-2304R-P1. See section 2.
Make sure your computer’s IP address is in the same subnet as the P-2304R-P1’s IP
address.
• If your P-2304R-P1 is in Router mode, let the P-2304R-P1 assign an IP address to
your computer. See Setting Up Your Computer’s IP Address.
• If your P-2304R-P1 is in Bridge mode, set up a static IP address for your computer.
For example, if you set the Management IP Address to 192.168.5.1, set up a static
IP address of 192.168.5.34 on your computer. See the appendices in the User’s
Guide for instructions. When you finish, set up the original settings again.
Make sure your computer’s Ethernet adapter is installed and functioning properly.
If you changed the P-2304R-P1’s mode or IP address, make sure you use the new IP
address in the Address or URL field in the web browser. (Note: This Quick Start Guide
does not explain how to change the P-2304R-P1’s IP address.)
If the problem continues, contact your local vendor.
My password is not
working.
I forgot my password
for the P-2304R-P1.
Make sure you enter the password correctly. It is case-sensitive.
If you changed the password in section 3.1 and then forgot it, you can reset the device.
This changes all the settings to their original values, and you have to make all of your
changes again. To reset the device,
1 Press the RESET button until the POWER light starts to blink. (This takes less
than ten seconds.)
2 Release the RESET button.
Afterwards, the P-2304R-P1 is in Router mode, its IP address is 192.168.1.1, and the
password is “1234”. See your User’s Guide for more information.
The web configurator
returns to the Login
screen when I try to
do something.
By default, the web configurator times out in five minutes. Log in again. You can change
this setting. Click Maintenance > System > General, and change the Administrator
Inactivity Timer.

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