Zyxel P-2304R EE [12/13] Note follow these instructions only if you are following a suggestion in troubleshooting

P-2304R-P1 Series Quick Start Guide

Setting Up Your Computer’s IP Address

Note: Follow these instructions only if you are following a suggestion in Troubleshooting.

This section shows you how to set up your Windows NT/2000/XP computer to automatically get an IP address

from the P-2304R-P1. See your User’s Guide for detailed IP address configuration for other Windows and

Macintosh computer operating systems.

1 In Windows XP, click Start > Control Panel.

In Windows 2000/NT, click Start > Settings > Control Panel.

2 In Windows XP, click Network Connections.

There is no dial tone. Check the connection between your telephone and the P-2304R-P1. See section 2.

Test the telephone wire.

1 Connect the wire to a telephone and a regular telephone outlet.

2 If you cannot hear the dial tone, the wire might be bad. Use a different one.

If the problem continues, contact your local vendor.

I cannot make VoIP

phone calls.

The dial tone beeps or

pulses.

In the VoIP Status section (at the bottom), make sure at least one of the VoIP accounts is

registered. If none of the accounts is registered, click Register for the VoIP account(s)

that you set up in section 3.3. If you cannot register your VoIP account(s), see the

Troubleshooting suggestions for this problem below.

If the problem continues, contact your local vendor.

I cannot register my

VoIP account(s).

Make sure you provided the right information in the VoIP Setup Wizard. See section 3.3.

Make sure you can access the Internet through the P-2304R-P1. Launch your web

browser, and go to any web site (for example, http://www.zyxel.com). If you cannot open

the web site, see the Troubleshooting suggestions for that problem.

Make sure your VoIP account uses SIP. Your P-2304R-P1 only supports SIP. If you are

not sure, contact your VoIP service provider.

If the problem continues, contact your VoIP service provider.

I cannot access the

Internet through the

P-2304R-P1.

Make sure you provided the correct information in the Connection Wizard. If you are not

sure which connection type (encapsulation) your ISP uses, try selecting the other one in

the Connection Wizard. See section 3.2.

Make sure you provided the correct user name and password if you are using PPPoE.

Check the connections between the P-2304R-P1 and the modem or router you use to

access the Internet. See section 2.

If this is a new Internet account, contact your ISP.

If the problem continues, contact your local vendor.

PROBLEM CORRECTIVE ACTION