HP PAVILION P7-1020RU [19/33] Software troubleshooting

Symptom Possible solution

I cannot connect

to the Internet.

For Windows 7:

1. Click Start, click Control Panel, click Action Center, and then click

Troubleshooting.

2. Under Network and Internet, click Connect to the Internet.

Verify that you are using the proper cables for your Internet connection type. Your

computer might have a dial-up modem and an Ethernet network adapter (also called a

network interface card, or NIC). A modem uses a standard telephone cable, whereas the

network adapter uses a network cable, to connect to a local area network (LAN). Do not

connect a telephone cable to the network adapter, and do not plug a network cable into a

telephone service line; doing so might damage the network adapter.

Run the wireless setup wizard:

1. Click Start, click Control Panel, click Network and Internet, and then click Network

and Sharing Center.

2. In the Network and Sharing Center window, click Set up a connection or network

to open the wizard, and then follow the on-screen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the

antenna is internal, try to move the computer.

Try to connect again later, or contact your Internet service provider (ISP) for assistance.

Software troubleshooting

To repair software

problems, try

these methods:

●

Turn the computer off completely and then turn it on again. This is the easiest (and

sometimes the best) way.

● Update the drivers (see Updating device drivers, following).

●

Use Microsoft System Restore Software program and hardware driver reinstallation

(see Microsoft System Restore, later in this table). — Restores your computer to a

configuration that was in use before the software was installed.

●

Reinstall the software program or hardware driver (see Software program and

hardware driver reinstallation, later in this table). — Restores the software (if it came

with the product) or hardware driver to factory defaults.

●

System Recovery (see

System recovery on page 18) — Erase and reformat the

hard disk drive, and then reinstall the operating system, programs, and drivers. This

erases all data files you have created.

ENWW

Software troubleshooting