CONEL CGU 04i [53/56] Complaints procedure

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COMPLAINTS PROCEDURE

9. Complaints procedure

Dear customer,

The product you have purchased had passed manufacturer’s tests and its functions

had been checked by our technician before sale. In case any defect shows up during

the guarantee period that prevents normal use we ask you to follow the Complaints procedure

when registering your claim.

To make a possible complaint procedure easier please make sure when taking over

the product your vendor has duly filled in all the relevant parts of the warranty, including date,

seal and signature.

This complaints procedure relates to the purchased products. This complaints

procedure does not relate to the services provided.

Guarantee period of the products

Guarantee period of 24 months from the date of purchase is provided for the device,

source, antenna, data cable and possible accessories. The date of purchase is at the same

time date of takeover.

Registering a claim

It is necessary to register your claim at the vendor where the subject of the complaint

has been purchased. The customer shall present duly filled warranty and the complete subject

of the complaint. Subject of the complaint shall be presented in a condition adequate to that

at the moment of purchase.

Caution!

The vendor is not responsible for keeping default settings or data saved in the subject

of the complaint.

The customer is obliged to clarify the defect or how it is displayed and what claim he

intends to register.

Processing the complaint

The vendor shall provide a free remedy depending on particular conditions, or replace

the subject of the complaint for a new product, or settle the matter in another manner

in compliance with the Civil Code and the Act on consumer’s protection.

As of the moment the claim is registered by the customer and the subject

of the complaint is taken over by the vendor the guarantee period stops running.

The guarantee period continues on the date of takeover of the repaired subject

of the complaint or replaced faultless product by the customer, or should it not be taken

over on the date the customer is obliged to take over the repaired or replaced product. In case

the vendor replaces the subject of the complaint for a new product (including IMEI

replacement) the original subject of the complaint becomes property of the vendor

and the new product becomes property of the purchaser. Since takeover of the new product

a new guarantee period starts. In the cases when the vendor settles the matter after

agreement with the customer by replacement of the subject of the complaint for a faultless

product the new guarantee expires.