Gorenje wt62113 [8/32] After sales service
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Gorenje wt62113 [8/32] After sales service

Gorenje wt62113 [8/32] After sales service
GB 9GB 8
Lid seal
• Check the condition of the lid seal periodically and
clean it from time to time with a damp cloth.
Water inlet hose(s)
• Check the hose regularly for brittleness and cracks.
Replace if necessary.
Filter
• Check and clean the filter regularly, at least 3 or
4 times a year (see “Cleaning the Filter/ Draining
Residual Water”).
Do not use flammable fluids for cleaning the ap-
pliance.
Recovering an object that falls between
the drumand the tub
If an object accidentally falls between the drum and
the tub, you can recover it thanks to one of the remov-
able drum blades:
1. Unplug the washing machine.
2. Remove the laundry from the drum.
3. Close the drum flaps and turn the drum a
half-turn (picture 25).
4. Using a screw-driver, press on the plastic end while
sliding the blade from left to right (picture 26, 27).
5. It will fall into the drum.
6. Open the drum: you can recover the object
through the hole in the drum.
7. Refit the blade from inside the drum: Position the
plastic tip above the hole on the right side of the
drum (picture 28).
8. Then slide the plastic blade from right to left until
it clips.
9. Close the drum flaps again, turn the drum through
half a turn and check the positioning of the blade at
all its anchorage points.
10. Plug the washing machine in again.
REMAINING MOISTURE CONTENT OF THE LAUNDRY
AFTER SPINNING
The degree of moisture remaining in the laundry
after spinning mainly depends on the fabric type, the
selected programme and spin speed.
The lowest remaining moisture content can be
achieved using the wash programme referred to
by the Energy Label, with maximum spin speed.
This programme is marked in the separate
programme chart as “Reference programme
for the Energy Label”. Below a survey of the
remaining moisture content (in %) related to
the various spin-drying efficiency classes:
Spin-drying efficiency
class
Remaining moisture
content in %
A (= most efficient) less than 45
B 45 or more, but less than 54
C 54 or more, but less than 63
D 63 or more, but less than 72
E 72 or more, but less than 81
TRANSPORT AND HANDLING (picture 29)
1. Unplug the washing machine.
2. Turn off the tap.
3. Remove the water supply and drain hose.
4. Eliminate all water from the hoses and the washing
machine (see “Cleaning the Filter/ Draining
Residual Water”). Wait for the water to cool so as to
avoid any accidents.
5. To facilitate moving the machine, pull the handle
situated at the bottom front (if available on your
model) out a little by hand and pull it out to the stop
with the foot. Afterwards push the handle back into
the original stable position.
6. Fix the transport bracket again for transportation.
7. Transport the washing machine upright.
IMPORTANT: Do not use the washing machine while
the handle is pulled out.
AFTER-SALES SERVICE
Before contacting After-Sales Service:
1. Try to remedy the problem yourself (see
“Troubleshooting Guide”).
2. Restart the programme to check whether the
problem has solved itself.
3. If the washing machine continues to function
incorrectly, call After-Sales Service.
Specify:
• The nature of the problem.
• The exact model of the washing machine.
• The service code (number after the word
SERVICE).
The After-Sales Service sticker is situated
behind the filter cover or on the rear of the
machine.
• Your full address.
• Your telephone number and area code. As a
priority, you should contact the After-Sales Service
of the retailer who supplied you with the washing
machine.
TROUBLESHOOTING GUIDE
Your washing machine is equipped with automatic safety functions which detect and diagnose faults at an early
stage and allow you to react appropriately. These faults are frequently so minor that they can be removed within
a few minutes.
Problem Causes - Solutions - Tips
Appliance does not start,
no indicator lamps are on
• Plug is not properly inserted in socket.
• Socket or fuse does not function correctly (use a table lamp or similar
appliance to test it).
Appliance does not start
although “Start(Pause)”
has been pressed
• Lid is not properly closed.
• The “Child lock” function
has been activated (if available on your
model). To unlock the buttons, push temperature and spin speed button
simultaneously and hold them at least for 3 seconds. The key symbol on
the display disappears and the programme can be started.
Appliance stops during the
programme, and the
“Start(Pause)” light blinks
• “Rinse hold” option is activated (if available on your model) - terminate
“Rinse hold” by pressing “Start(Pause)” or by choosing and starting
“Drain”.
• Programme has been changed - reselect desired programme and press
Start(Pause)”.
• Programme has been interrupted and eventually lid has been opened -
close lid and restart programme by pressing “Start(Pause)”.
• The appliance’s safety system has been activated (see “Description of
failure indicators”).
• Water tap is not opened or water inlet hose is kinked (“Water tap closed”
indicator lights up).
Detergent dispenser
contains residues from
detergent/additives at end
of wash
• Detergent dispenser is not properly installed, or detergent dispenser is
blocked (see “Care and Maintenance”).
• Filter in the water inlet hose is blocked (see “Care and Maintenance”).
Appliance vibrates during
spin cycle
• Washing machine is not level; the feet are not properly adjusted (see
“Installation”).
• The transport bracket has not been removed; before using the washing
machine, the transport bracket must be removed.
Final spin results are poor
• Unbalance during spinning prevented spin phase to protect the washing
machine (see “Unbalance during spinning”).
• Excessive foam formation prevented spinning; select and start “Rinse &
Spin” programme. Avoid excessive detergent dosing (see “Detergents
And Additives”).
• “Spin” button has been set to a low spin speed.
“Unbalance during spinning”
The “Spin/Drain” indicator
in the programme flow bar
blinks, or the spin speed on
the display blinks, or the spin
speed indicator blinks after
the end of the programme
(depending on the model).
The laundry is still very wet.
Unbalance of the laundry load during spinning prevented the spin phase
to avoid damages on the washing machine. This is why the laundry is still
very wet.
Reason for unbalance can be: small laundry loads (consisting of only few
quite big or absorbent items, e.g. towels), or big/heavy laundry items.
• If possible avoid small laundry loads.
• It is highly recommended that you add other laundry items of different
sizes when washing a big or heavy piece of laundry.
If you want to spin the wet laundry, add more laundry items of different
sizes, and subsequently select and start the “Rinse & Spin” programme.
Programme duration is
considerably longer or
shorter as indicated in the
“programme chart” or on
the display (if available)
Normal function of the washing machine to adapt to factors that can have
an effect on the programme duration, like excessive foam formation, load
unbalance due to heavy laundry items, prolonged heating time resulting
from low inlet water temperature etc.. Moreover, the sensing system of the
washing machine adapts the programme duration to the size of the wash
load.
Depending on these factors, the duration is recalculated during the
programme and updated if necessary; during such periods, an animation
appears on the display (if available). For small loads, the programme
time indicated in the “programme chart” may be reduced by up to 50%.

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