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laserjet pro mfp m227sdn
Инструкция по эксплуатации Страница: 202

HP laserjet pro mfp m227sdn Инструкция по эксплуатации онлайн [202/206] 182164

190 Chapter 9 Solve problems ENWW

Содержание

Laserjet pro mfp m227 1
User guide 1
Table of contents 5
Printer overview 13
2 line lcd control panel view m227sdn models 14
Chapter 1 printer overview enww 14
Interface ports 14
Printer back view 14
Printer front view 14
Printer views 14
Touchscreen control panel view m227fdw models 14
Enww printer views 3 15
Printer back view 15
Chapter 1 printer overview enww 16
Interface ports 16
8 9 10 17
Enww printer views 5 17
Line lcd control panel view m227sdn models 17
Chapter 1 printer overview enww 18
Cancel button appears on the touchscreen this permits users to cancel a process before the printer completes it 19
Enww printer views 7 19
Note while the control panel does not have a standard cancel button during many printer processes a 19
Touchscreen control panel view m227fdw models 19
Chapter 1 printer overview enww 20
Home screen layout 20
Enww printer views 9 21
How to use the touchscreen control panel 21
Use the following actions to use the printer touchscreen control panel 21
Printer specifications 22
Supported operating systems 22
Technical specifications 22
Enww printer specifications 11 23
Note for a current list of supported operating systems go to www hp com support ljm227mfp for hp s all inclusive help for the printer 23
Note for details on client and server operating systems and for hp upd pcl6 and upd ps driver support for this printer go to www hp com go upd and click the specifications tab 23
Mobile printing solutions 24
Printer dimensions 24
Caution power requirements are based on the country region where the printer is sold do not convert operating voltages this will damage the printer and void the printer warranty 25
Enww printer specifications 13 25
Operating environmental range 25
Power consumption electrical specifications and acoustic emissions 25
See www hp com support ljm227 for current information 25
Table 1 1 operating environmental range 25
Printer hardware setup and software installation 26
Paper trays 27
Introduction 28
Load the priority input tray 28
Chapter 2 paper trays enww 30
Priority input tray paper orientation 30
Introduction 31
Load the main input tray 31
Chapter 2 paper trays enww 34
Main input tray paper orientation 34
Introduction 35
Load and print envelopes 35
Print envelopes 35
Chapter 2 paper trays enww 36
Envelope orientation 36
Introduction 37
Load and print labels 37
Manually feed labels 37
Chapter 2 paper trays enww 38
Label orientation 38
Supplies accessories and parts 39
Chapter 3 supplies accessories and parts enww 40
Customer self repair csr parts are available for many hp laserjet printers to reduce repair time more information about the csr program and benefits can be found at www hp com go csr support and www hp com go csr faq 40
Customer self repair parts 40
Genuine hp replacement parts can be ordered at www hp com buy parts or by contacting an hp authorized service or support provider when ordering one of the following will be needed part number serial number found on back of printer product number or printer name 40
Order supplies accessories and parts 40
Ordering 40
Parts listed as mandatory self replacement are to be installed by customers unless you are willing to pay hp service personnel to perform the repair for these parts on site or return to depot support is not provided under the hp product warranty 40
Parts listed as optional self replacement can be installed by hp service personnel at your request for no additional charge during the printer warranty period 40
Supplies and accessories 40
Configure the hp toner cartridge protection supply settings 41
Enable or disable the cartridge policy feature 41
Introduction 41
Use the printer control panel to disable the cartridge policy feature 41
Use the printer control panel to enable the cartridge policy feature 41
Use the hp embedded web server ews to disable the cartridge policy feature 42
Use the hp embedded web server ews to enable the cartridge policy feature 42
Enable or disable the cartridge protection feature 43
Troubleshoot cartridge policy control panel error messages 43
Use the printer control panel to disable the cartridge protection feature 43
Use the printer control panel to enable the cartridge protection feature 43
Use the hp embedded web server ews to disable the cartridge protection feature 44
Use the hp embedded web server ews to enable the cartridge protection feature 44
Click the apply button 45
Enww configure the hp toner cartridge protection supply settings 33 45
From the cartridge protection drop down list select off 45
Troubleshoot cartridge protection control panel error messages 45
Introduction 46
Replace the toner cartridge 46
Toner cartridge information 46
Remove and replace the toner cartridge 47
Imaging drum information 51
Introduction 51
Replace the imaging drum 51
Remove and replace the imaging drum 52
How to print windows 58
Print tasks windows 58
Automatically print on both sides windows 60
Manually print on both sides windows 60
Print multiple pages per sheet windows 61
Select the paper type windows 61
Additional print tasks 62
Automatically print on both sides os x 63
How to print os x 63
Manually print on both sides os x 63
Print tasks os x 63
Print multiple pages per sheet os x 64
Select the paper type os x 64
Additional print tasks 65
Introduction 66
Mobile printing 66
Wi fi direct and nfc printing wireless models only 66
Enable or disable wi fi direct 67
Change the printer wi fi direct name 68
Hp eprint via email 68
Airprint 70
Hp eprint software 70
Android embedded printing 71
Introduction 72
Option one print documents 72
Step one access usb files on the printer 72
Step two print usb documents 72
Use walk up usb printing touchscreen models only 72
Option two print photos 73
Make a copy 76
Copy on both sides duplex 78
Copy on both sides manually 78
Additional copy tasks 80
Scan by using the hp scan software windows 82
Scan by using the hp easy scan software os x 83
Before you begin 84
Introduction 84
Method one use the scan to email wizard windows 84
Set up the scan to e mail feature touchscreen models only 84
Method two set up the scan to email feature via the hp embedded web server windows 86
Step one access the hp embedded web server ews 86
Step two configure the scan to e mail feature 86
Step four configure the default e mail options 88
Step three add contacts to the e mail address book 88
Set up the scan to e mail feature on a mac 89
Step one access the hp embedded web server ews 89
Step two configure the scan to e mail feature 89
Step four configure the default e mail options 91
Step three add contacts to the e mail address book 91
Before you begin 93
Introduction 93
Method one use the scan to network folder wizard windows 93
Set up the scan to network folder feature touchscreen models only 93
Method two set up the scan to network folder feature via the hp embedded web server windows 95
Step one access the hp embedded web server ews 95
Step two configure the scan to network folder feature 96
Set up the scan to network folder feature on a mac 97
Step one access the hp embedded web server ews 97
Step two configure the scan to network folder feature 97
Scan to a usb flash drive touchscreen models only 99
Scan to email touchscreen models only 100
Scan to a network folder touchscreen models only 101
Additional scan tasks 102
Before starting 104
Set up to send and receive faxes 104
Step 1 identify the phone connection type 104
Dedicated phone line 105
Step 2 set up the fax 105
Shared voice fax line 106
Shared voice fax line with an answering machine 107
Hp fax setup wizard 108
Step 3 configure the fax time date and header 108
Hp embedded web server ews and hp device toolbox windows 109
Printer control panel 109
Step 4 run a fax test 110
Fax from the flatbed scanner 111
Send a fax 111
Fax from the document feeder 112
Use speed dials and group dial entries 112
Send a fax from a third party software program such as microsoft word 113
Send a fax from the software 113
Additional fax tasks 114
Manage the printer 115
Use hp web services applications touchscreen models only 116
Change the printer connection type windows 117
Advanced configuration with hp embedded web server ews and hp device toolbox windows 118
2 line control panels on the printer control panel press the button open the network setup menu and then select show ip address to display the ip address or host name 119
Enww advanced configuration with hp embedded web server ews and hp device toolbox windows 107 119
Fi on button to display the ip address or host name 119
Note if the web browser displays a message indicating that accessing the website might not be safe select the option to continue to the website accessing this website will not harm the computer 119
Open a web browser and in the address line type the ip address or host name exactly as it displays on the printer control panel press the enter key on the computer keyboard the ews opens 119
Touchscreen control panels from the home screen on the printer control panel touch the connection information button and then touch the network connected button or the network wi 119
Chapter 8 manage the printer enww 120
Enww advanced configuration with hp embedded web server ews and hp device toolbox windows 109 121
Advanced configuration with hp utility for os x 122
Hp utility features 122
Open hp utility 122
Enww advanced configuration with hp utility for os x 111 123
Configure ip network settings 124
Introduction 124
Printer sharing disclaimer 124
View or change network settings 124
Rename the printer on a network 125
Manually configure ipv4 tcp ip parameters from the control panel 126
Link speed and duplex settings 127
Assign or change the system password using the embedded web server 129
Introduction 129
Printer security features 129
Lock the formatter 130
Configure the quiet print mode settings 131
Introduction 131
Method one configure the quiet print mode settings from the printer control panel 131
Method two configure the quiet print mode settings from hp embedded web server ews 132
Energy conservation settings 133
Introduction 133
Print with economode 133
Set the sleep auto off after inactivity setting 133
Set the shut down after inactivity delay and configure the printer to use 1 watt or less of power 134
Set the delay shut down setting 135
Method one update the firmware using the control panel 136
Update the firmware 136
Method two update the firmware using the firmware update utility 137
Solve problems 139
Chapter 9 solve problems enww 140
Customer support 140
Control panel help system touchscreen models only 141
Restore the factory set defaults 142
A cartridge is low or cartridge is very low message displays on the printer control panel 143
Change the very low settings 143
For printers with fax capability 144
Order supplies 144
Introduction 145
Printer does not pick up paper or misfeeds 145
The printer does not pick up paper 145
The printer picks up multiple sheets of paper 146
The document feeder jams skews or picks up multiple sheets of paper 147
Clear paper jams 149
Introduction 149
Jam locations 149
Experiencing frequent or recurring paper jams 150
Clear jams in the document feeder 152
Clear jams in the main input tray 155
Clear jams in the toner cartridge area 160
Clear jams in the output bin 164
Clear jams in the duplexer 167
Clean the adf replaceable film assembly 171
Check the paper type setting for the print job 173
Check the paper type setting windows 173
Improve print quality 173
Introduction 173
Print from a different software program 173
Check the paper type setting os x 174
Check toner cartridge status 174
Clean the printer 175
Print a cleaning page 175
Check the scanner glass for dirt and smudges 176
Visually inspect the toner cartridge and imaging drum 176
Check paper and the printing environment 177
Step one use paper that meets hp specifications 177
Step three set the individual tray alignment 177
Step two check the environment 177
Try a different print driver 178
Check the economode settings 179
Adjust print density 180
Check the scanner glass for dirt and smudges 181
Improve copy and scan image quality 181
Introduction 181
Check the paper settings 182
Optimize for text or pictures 183
Clean the pickup rollers and separation pad in the document feeder 184
Edge to edge copying 184
Check the scanner glass for dirt and smudges 186
Improve fax image quality 186
Introduction 186
Check the send fax resolution settings 187
Check the error correction settings 188
Check the fit to page setting 189
Clean the pickup rollers and separation pad in the document feeder 190
Check the sender s fax machine 191
Send to a different fax machine 191
Introduction 192
Poor physical connection 192
Solve wired network problems 192
The computer is unable to communicate with the printer 192
The computer is using the incorrect ip address for the printer 192
New software programs might be causing compatibility problems 193
The computer or workstation might be set up incorrectly 193
The printer is disabled or other network settings are incorrect 193
The printer is using incorrect link speed and duplex settings for the network 193
Introduction 194
Solve wireless network problems 194
Wireless connectivity checklist 194
Cannot connect more computers to the wireless printer 195
The printer does not print after the wireless configuration completes 195
The printer does not print and the computer has a third party firewall installed 195
The wireless connection does not work after moving the wireless router or printer 195
Perform a wireless network diagnostic test 196
The network does not appear in the wireless networks list 196
The wireless network is not functioning 196
The wireless printer loses communication when connected to a vpn 196
Reduce interference on a wireless network 197
Fax troubleshooting checklist 198
Introduction 198
Solve fax problems 198
Faxes are sending slowly 199
Solve general fax problems 199
Fax quality is poor 200
Fax cuts off or prints on two pages 201

HP laserjet pro mfp m227sdn Инструкция по эксплуатации онлайн [202/206] 182164

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