Philips PerfectCare GC8962/40 — common Troubleshooting Tips for Household Appliances [8/26]
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Philips PerfectCare GC8962/40 — common Troubleshooting Tips for Household Appliances [8/26]

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Philips GC8960 [8/26] Problem cause solution
10
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem Cause Solution
Dirty water, brown stains
or white akes come out
of the soleplate.
Scale has built up inside the
appliance because it has not been
descaled regularly.
Descale the appliance and the
soleplate (see chapter 'Cleaning
and maintenance').
You have put chemicals or additives
in the water tank.
Never use chemical or additives
with the appliance. If you have
already done so, follow the
procedure in chapter 'Cleaning
and maintenance' to remove the
chemicals.
There is no or little steam. The appliance has not heated up
suciently.
Wait until the iron ready light
stays on continuously. This takes
approx. 2 minutes.
There is not enough water in the
water tank.
Fill the water tank up to the MAX
indication.
Scale has built up inside the
appliance because it has not been
descaled regularly.
Descale the appliance and
soleplate (see chapter ‘Cleaning
and maintenance’).
Water leaks from the
soleplate.
Steam condenses into water in the
hose when you use steam for the
rst time or have not used it for a
long time.
This is normal. Hold the iron away
from the garment and press the
steam trigger. Wait until steam
instead of water comes out of the
soleplate.
The ironing board cover
becomes wet, or there
are water droplets on the
oor/garment.
Your board cover is not designed to
cope with the high steam rate.
Use a layer of felt material in the
board cover to prevent water
droplets.
The surface under the
base of the appliance
becomes wet, or steam
and/or water comes out
from under the EASY
DECALC knob.
The EASY DECALC knob is not
tightened properly.
Switch o the appliance and
wait 2 hours for it to cool down.
Unscrew and reattach the knob to
make sure it is tightened.
The rubber sealing ring of the EASY
DECALC knob is worn.
Contact an authorized Philips
service center for a new EASY
DECALC knob.
The iron does not heat up
and the amber DECALC
light ashes.
The appliance reminds you to
perform the descaling procedure.
The light ashes after approximately
one month of use.
Perform the descaling procedure,
following the instructions in
section ‘Descaling the appliance’.
English

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Discover solutions to common appliance issues like dirty water, steam problems, and leaks. Follow our troubleshooting guide for effective maintenance tips.