![Axis 214 PTZ [41/53] Support](/img/pdf.png)
Axis 214 PTZ [41/53] Support
![Axis 214 PTZ [41/53] Support](/views2/1064163/page41/bg29.png)
41
AXIS 214 PTZ
Support
If you contact the Axis support desk, please help us resolve your problems by providing a server report, a
log file and a brief description of the problem.
Server Report - go
to Setup > System Options > Support Overview. The server report contains important
information about the server and its software, as well as a list of the current parameters.
Log file - go
to Setup > System Options > Logs & Reports. The Log file records events within the unit
since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Using ARP and Ping The IP address must be set within two minutes after the pow
er has been applied to the AXIS 214 PTZ. Restart the
server and try again. Also, make sure the ping length is set to 408.
The AXIS 214 PTZ is located on a dif-
ferent subnet
If the IP address intended for the AXIS 214 PTZ and the IP
address of your computer are located on different sub-
nets, you will not be able to set the IP address. Contact your ne
twork administrator for an IP address on the same
subnet as the computer you are performing the installation from.
The IP address is being used by
another de
vice
Disconnect power from the AXIS 214 PTZ.
Run the command (in a Command/DOS window, type pi
ng and the IP address of the unit).
If you receive: Reply fr
om <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may
already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.
If you receive: Req
uest timed out - this means that the IP address is available for use with your AXIS 214 PTZ. In
this case, check all cabling and reinstall the unit.
The AXIS 214 PTZ cannot be accessed from a browser
The IP address has been changed by
DH
CP
1) Move the AXIS 214 PTZ to an isolated network or to one with no DHCP or BOOTP server. Set the IP address
again, using the ARP command.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP set
tings. Return the unit to the main network. The
unit now has a fixed IP address that will not change.
3) As an alternative to 2), if a dynamic IP address via DHCP or
BOOTP is required, select the required service and
then configure IP address change notification from the network settings. Return the unit to the main network. The
unit will now have a dynamic IP address, but will notify you if the address changes.
Other networking problems Test the network cable by connecting it to another network devic
e. Then ping that device from your workstation.
Cannot send notificat
ions, uploads, alarms, etc, to a destination outside the local network
Firewall protection The AXIS 214 PTZ can be configured to use a SOCKS server t
o reach networks on the other side of a firewall/proxy
server.
Your AXIS 214 PTZ is accessible locally, but not externally
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
A firmware upgrade has been inter-
rupted or the firmware has in some
ot
her way been damaged
A rescue firmware is running in the product
. First, set the IP address using AXIS IP utility or ARP and Ping.
Then, from a Web browser, access the unit and download
the latest firmware to the product, see Updating the
Firmware, on page 40.
Содержание
- About this document 2
- Australia 2
- Axis communications 2
- Canada 2
- Electromagnetic compatibility emc 2
- Europe 2
- Intellectual property rights 2
- Legal considerations 2
- Liability 2
- Quick user s guide 2
- Safety notice battery replacement 2
- Safety notices used in this manual 2
- Support 2
- Trademark acknowledgments 2
- Weee directive 2
- Table of contents 3
- Product description 5
- Accessing the camera 7
- Accessing the camera from a browser 7
- Setting the password for root 7
- Accessing the camera from the internet 8
- The live view page 8
- Pan tilt zoom controls 9
- Viewer controls 9
- Ptz control queue 10
- Audio stream types 11
- Video and audio streams 11
- Video stream types 11
- Axis media control 12
- How to stream mpeg 4 12
- Mpeg 4 protocols and communication methods 12
- Accessing the audio streams 13
- Audio transmission methods 13
- Other methods of accessing the video stream 13
- Other mpeg 4 clients 13
- Accessing the setup link from a browser 14
- Configuring the camera 14
- Video image settings 15
- Advanced camera settings 16
- Overlay image 16
- Mpeg 4 17
- Axis media control 19
- Basic audio settings 20
- Advanced audio settings 22
- Layout 23
- Live view config 23
- External video 25
- Html examples 25
- Advanced calibration 26
- Advanced ctrl panel 26
- Advanced limits 26
- Control queue 26
- Guard tour 26
- Preset positions 26
- Ptz configuration 26
- Axis 214 ptz 27
- Event configuration 27
- Event servers 27
- Event servers and enter the required information for the selected server type 27
- Event type a set of parameters describing how and when the axis 214 ptz should perform cer tain actions an event type may result in a single event or it may result in many all depending on how often the conditions governing its behavior are met triggered event type an event that is activated by a specific internal or external trigger condi tion for example by motion detection or by an external device such as a door switch or a sensor scheduled event type an event that runs at a pre programmed time action what occurs when the event triggers e g the upload of video images to an ftp server or email notification 27
- For details on each setting please refer to the online help available from each web page 27
- Notification messages 27
- Terminology 27
- This section describes how to configure the axis 214 ptz for alarm and handling the axis 214 ptz can be configured to perform certain actions when certain types of events occur 27
- When the setup is complete the connection can be tested by clicking the test button the connection test will take approximately 10 seconds 27
- Event types 28
- Motion detection 29
- Scheduled events 29
- Port status 30
- Security https 31
- Security ip address filter 31
- Security users 31
- System options 31
- Security 802 x 32
- Date time 33
- Network basic tcp ip settings 33
- Network advanced tcp ip settings 34
- Network socks 35
- Network qos quality of service 36
- Network smtp email 36
- Network snmp 36
- You can activate trap reporting enter the ip address of the management server and choose the trap community to use when sending a trap message to the management system 36
- Maintenance 37
- Network bonjour 37
- Network rtp mpeg 4 37
- Network upnp 37
- Ports devices i o ports 37
- Advanced 38
- Resetting to the factory default settings 38
- Support 38
- Connecting audio equipment 39
- Connections 39
- I o inputs and outputs 39
- Schematic connection diagram 39
- Checking the firmware 40
- Troubleshooting 40
- Updating the firmware 40
- Axis 214 ptz 41
- If you contact the axis support desk please help us resolve your problems by providing a server report a log file and a brief description of the problem 41
- Logs reports the log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting 41
- Support 41
- Support overview the server report contains important information about the server and its software as well as a list of the current parameters 41
- Symptoms possible causes and remedial actions 41
- Axis 214 ptz 42
- For further assistance please contact your reseller or check the product s support pages on the axis website at http www axis com techsup 42
- Axis 214 ptz 43
- Technical specifications 43
- Axis 214 ptz 44
- Axis 214 ptz 45
- General performance considerations 45
- High image resolutions and or lower compression levels result in larger images bandwidth affected access by large numbers of motion jpeg and or unicast mpeg 4 clients bandwidth affected simultaneous viewing of different streams resolution compression etc by many clients frame rate and bandwidth affected accessing both motion jpeg and mpeg 4 video streams simultaneously frame rate and band width affected heavy usage of event settings affects the cpu load frame rate affected enabled motion detection frame rate and bandwidth affected heavy network utilization due to poor infrastructure bandwidth affected viewing on poorly performing client pc lowers perceived performance frame rate affected access by large number of audio clients using full duplex mode bandwidth affected 45
- Ntsc ntsc aspect ratio corrected 45
- Optimizing your system 45
- Overlay settings and the help for file naming date time formats 45
- Pal pal aspect ratio corrected 45
- The axis 214 ptz ntsc delivers the following file sizes 45
- The axis 214 ptz pal delivers the following file sizes 45
- The following factors are among the most important to consider 45
- To do this special format strings are added as part of a text overlay simply add r average frame rate in fps and or b average bandwidth in kbps to the overlay 45
- To see the bandwidth and frame rate currently required by the video stream the axis 214 ptz provides a tool that can be used to display these values directly in the video image 45
- When setting up the camera it is important to consider how various settings and situations will affect performance some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some will affect both if the load on the cpu reaches its maximum this will also affect the frame rate 45
- Bandwidth 46
- Frame rates motion jpeg 46
- Frame rates mpeg 4 46
- Axis 214 ptz 47
- Glossary of terms 47
- Axis 214 ptz 48
- Axis 214 ptz 49
- Axis 214 ptz 50
- Axis 214 ptz 51
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