Planet WAP-7000 [29/29] Chapter 6 troubleshooting

Chapter 6 Troubleshooting

This chapter provides solutions to problems usually encountered during the installation and operation of

the WAP-7000.

The bridges can’t successfully associate with each other:

 To make sure the cables is connected properly.

 To check the POE adapter’s LED is on or not.

 To check the both Frequency settings are on the same channel or not.

 To check the data rate is matched with one and another through the statistic RSSI display or the

advance setting inside the Frequency setting.

 To make sure you use the same encryption key on the both sides or during the bridge link.

 To check the Antenna is aligned appropriately before the Bridge’s association.

If you experience the poor performance (high packet loss rate) during the bridge link, it is

better for to check the following items:

 To check the range is still inside the Antenna range limitation or not.

 To make sure the Antenna is aligned properly again.

 To make sure if there is no any obstruction in the middle of Line-of-Sight (LOS).

 To be sure there is no radio transmitter too close to the bridge s’ Antennas and relocated the

Antennas if you have some around.

 To check if you use too close frequency channels to cause the poor link and to set another

channel.

 To ping one and another IP address to make sure it will reply or not.

If all recovery measures fail, the bridge still couldn’t function properly and take this action as

what we recommend:

 Do not open the bridge box by yourself.

 Contact the technical support experts for the troubleshooting.

 If you do open the bridge, you will lose the manufacture warranty.

If Technical Support assistance is required, please prepare the following information ready before you

 A list of the product hardware (including revision levels), and a brief description of the network

structure

 Details of recent configuration changes, if applicable

If it appears that more in-depth support is required, have the following information on hand before

seeking assistance:

 What you were doing when the error occurred

 What error messages you saw

 Whether the problem can be reproduced

 The serial number of the product



The firmware version and the debug information