APC Back-UPS BE700G-FR AR [6/6] Service

Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.

EN 990-5381

05/2014

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support through the APC by Schneider Electric

Web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on

the rear panel of the unit and are available through the LCD display on select models.

b. Call SEIT Customer Support and a technician will attempt to solve the problem over the phone. If this is not

possible, the technician will issue a Returned Material Authorization Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric Web site for

country specific instructions.

3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam beads for

packaging. Damage sustained in transit is not covered under warranty.

4. Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department of

Transportation (DOT), and the International Air Transport Association (IATA) regulations require that UPS

batteries be disconnected before shipping. The internal batteries may remain in the UPS.

5. Write the RMA# provided by Customer Support on the outside of the package.

6. Return the unit by insured, pre-paid carrier to the address provided by Customer Support

Warranty

The standard warranty is two (2) years from the date of purchase. Schneider Electric IT (SEIT) standard procedure is to replace

the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset

tags and set depreciation schedules must declare such a need at first contact with an SEIT Technical Support representative.

SEIT will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the

receipt of a valid credit card number. The customer pays for shipping the unit to SEIT. SEIT pays ground freight transportation

costs to ship the replacement unit to the customer.

APC by Schneider Electric IT Customer Support

Worldwide

For country specific customer support, go to the APC by Schneider Electric Web site, www.apc.com.