![Aten CN9600 [168/183] Troubleshooting](/img/pdf.png)
Aten CN9600 [168/183] Troubleshooting
![Aten CN9600 [168/183] Troubleshooting](/views2/1977336/page168/bga8.png)
CN9000/CN9600/CN9950 User Manual
154
Troubleshooting
General Operation
Problem Resolution
Erratic operation The CN9000/CN9600/CN9950 needs to be started before
the KVM switch
1. If the CN9000/CN9600/CN9950 is connected to a
KVM switch, make sure to power it on before powering
on the switch.
2. If the KVM switch was started before the CN9000/
CN9600/CN9950, reset or restart the KVM switch.
The CN9000/CN9600/CN9950 needs to be reset (see
Upgrade Main Firmware, page 40, point 1).
I can’t access the CN9000/
CN9600/CN9950, even
though I have specified the
IP address and port number
correctly.
If the CN9000/CN9600/CN9950 is behind a router, the
router’s Port Forwarding (also referred to as Virtual
Server) feature must be configured. See Port Forwarding,
page 146, for details.
Mouse pointer confusion If you find the display of two mouse pointers (local and
remote) to be confusing or annoying, you can use the
Toggle Mouse Display function to shrink the non-
functioning pointer. See page 92 for details.
Mouse movement
unsynchronized
If you find the mouse pointer movement of a connected
PC/server using PS/2 control (CN9000) is not in sync with
your remote mouse operation, you can do the following:
1. On the connected PC/server, turn off “Enhance pointer
precision” in its mouse settings. If the problem persists,
go to Step 2.
2. On the web browser of the CN9000, execute terminal
command “setportatt 1 <n>” to set mouse delay time
by ‘n’ milliseconds. You can start with n = 10, and then
adjust as needed. See Terminal, page 44.
1. This problem may also occur on connected PC/
server using USB mouse control without
absolute coordinate support (CN9600/CN9950).
2. To reset the mouse delay time back to default,
execute terminal command “setportatt 1 0”
Mouse movement
extremely slow
There is too much data being transferred for your
connection to keep up with. Lower the video quality (see
Video Settings, page 99) so that less video data is
transmitted.
Changing Mouse Sync
Mode to Manual makes the
CN9000/CN9600/CN9950
crash.
The CN9000/CN9600/CN9950 has not crashed. You can
wait approximately 5 minutes for normal operations to
resume, or you can reset the CN9000/CN9600/CN9950 to
get it going right away (see Upgrade Main Firmware,
page 40, point 1).
Содержание
- Cn9000 cn9600 cn9950 1
- Compliance statements 2
- Online registration 4
- Telephone support 4
- User information 4
- User notice 4
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 5
- Product information 5
- Cn9000 6
- Cn9600 6
- Cn9950 6
- Package contents 6
- Contents 7
- Hardware setup 7
- Introduction 7
- Browser login 8
- Configuration 8
- Accessing remote server 9
- The windows client viewer 9
- Appendix 10
- Local access 10
- The log file 10
- The log server 10
- About this manual 12
- Conventions 13
- Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or connected devices 13
- The product may be updated with features and function added improved or removed since the release of this manual for an up to date user manual visit http www aten com global en 13
- This manual uses the following conventions 13
- This page intentionally left blank 14
- Chapter 1 15
- Introduction 15
- Overview 15
- Comparing cn9000 cn9600 and cn9950 16
- Features and benefits 17
- Hardware 17
- Management 18
- Advanced security 19
- Easy to use interface 19
- Virtual media 19
- Virtual remote desktop 20
- Remote user computers 21
- Servers 21
- System requirements 21
- A kvm cable set to link the cn9000 cn9600 cn9950 to a server or kvm switch are provided with this package 22
- Cables 22
- Cat 5e 6 or higher ethernet cable s not provided with this package should be used to connect the cn9000 cn9600 cn9950 to the lan wan or internet 22
- Custom kvm cable sets for cn9000 cn9600 cn9950 are available in various lengths as shown in the table below 22
- To purchase additional cable sets contact your dealer 22
- Chapter 1 introduction 23
- Note the above table lists the device s supported video resolutions by default for further supporting of other resolutions please contact your dealer 23
- Operating systems 23
- Resolutions 23
- Supported operating systems for remote user computers that log into the cn9000 cn9600 cn9950 include windows 2000 or above and other systems capable of running sun s java runtime environment jre 6 update 3 or later linux mac sun etc 23
- Supported video resolutions 23
- Browsers 24
- Note for linux systems linux kernel must be 2 or later to support usb 2 24
- Note see mac systems page 159 for further information regarding safari 24
- Supported browsers for users that log into the cn9000 cn9600 cn9950 include the following 24
- Supported operating systems for servers that connect to the cn9000 cn9600 cn9950 are shown in the table below 24
- Cn9000 front view 25
- Components 25
- Cn9000 rear view 26
- Cn9000 cn9600 cn9950 side view 27
- Cn9950 front view 27
- Cn9950 rear view 28
- Cn9600 front view 29
- Cn9600 rear view 30
- Attaching the bracket 31
- Chapter 2 31
- Hardware setup 31
- Mounting 31
- Rack mount 32
- Wall mount 33
- Installation 34
- Cn9000 35
- Cn9600 36
- Cn9950 37
- Dce and dte ports 38
- Cn9000 39
- Multiview setup 39
- Cn9600 40
- Kvm over ip switch user manual 40
- Usb type a to usb type b cable 40
- Chapter 2 hardware setup 41
- Cn9950 41
- Configuring the layout mode 42
- From the terminal section of your master kvm over ip switch unit execute mscreen and press enter to see the current layout of your multiview installation 42
- Ip switch 42
- Multiview configuration 42
- Note please configure the layout mode first before enabling the dual client 42
- Note you are only required to make configuration on the master kvm over 42
- Once the installation is complete please go to terminal section and execute the following commands to configure the dual client and layout modes on the master kvm over ip switch see terminal on page 44 42
- To change your multiview layout execute mscreen specify a following key and then press enter please refer to the table below for the supported keys and their functions 42
- Enabling the dual client mode 43
- From the terminal section of your master kvm over ip switch unit execute enabledualclient specify a following key and then press enter please refer to the table below for the supported keys and their functions you should see feedback dual client mode 2 is enabled as an example to indicate the dual client mode 2 has been enabled 43
- This page intentionally left blank 44
- Browser login 45
- Chapter 3 45
- Logging in 45
- Main screen 47
- This page intentionally left blank 48
- Chapter 4 49
- Configuration 49
- Introduction 49
- Basic setting 50
- User information 50
- User management 50
- Permissions 51
- Account policy 52
- Sessions 53
- Maintenance 54
- Upgrade main firmware 54
- Update display information 55
- Backup restore 56
- Terminal 58
- Advanced setting 59
- Device information 59
- General 59
- Network 61
- The network screen is used to specify the cn9000 cn9600 cn9950 s network environment 61
- Ip installer 62
- Service ports 62
- Ipv4 settings 63
- Redundant nic 63
- Ipv6 settings 64
- Network transfer rate 64
- Event destination 65
- Authentication 68
- In order to configure the ldap server you will have to complete the following procedures 1 install the windows server support tools 2 install the active directory schema snap in and 3 extend and update the active directory schema 69
- Ldap settings 69
- To allow authentication and authorization for the cn9000 cn9600 cn9950 via ldap ldaps refer to the information in the following table 69
- To allow authentication and authorization via ldap or ldaps the active directory s ldap schema must be extended so that an extended attribute name for the cn9600 or cn9000 cn9950 ikvm50 userprofile or ikvm57 userprofile is added as an optional attribute to the person class 69
- Users can find the attribute name of cn9000 cn9600 cn9950 by executing a get command on the terminal page see page 44 69
- Login failures 71
- Security 71
- Filter 72
- Encryption 74
- Security level 74
- Private certificate 75
- Working mode 75
- After filling in the form all fields are required click create 77
- Certificate signing request 77
- Chapter 4 configuration 77
- Click create csr the following dialog box appears 77
- Fill in the form with entries that are valid for your site according to the example information in the following table 77
- Information example 77
- The certificate signing request csr section provides an automated way of obtaining and installing a ca signed ssl server certificate 77
- To perform this operation do the following 77
- Console management 79
- Serial console 83
- Date time 86
- Time zone 86
- Customization 87
- Network time 87
- Multiuser mode 88
- Usb io settings 88
- Exit macro 89
- Preferences 90
- User preferences 90
- Remote console 92
- Remote console preview 92
- Telnet viewer 92
- Download 93
- Viewer 93
- Logout 94
- Accessing remote server 95
- Chapter 5 95
- Introduction 95
- Web windows and java client viewer 96
- Download 97
- Starting up 97
- The windows client ap 97
- After you have successfully logged in the connection screen reappears 98
- Connected to the unit a login window appears 98
- Double click the unit when the cn9000 cn9600 cn995 98
- Note the default username is administrator and the default password is 98
- Password 98
- Provide a valid username and password and click ok to continue 98
- At this time there are two active buttons and are described in the table below 99
- Click switch to remote view to access the remote server 99
- Refer to the win java client control panel on page 87 for information about the remote access interface 99
- The java client ap 100
- Chapter 6 101
- The win java client control panel 101
- The windows client viewer 101
- Control panel functions 102
- The control panel functions are described in the table below 102
- Hotkeys 105
- Macros 105
- An explanation of the hotkey actions is given in the table below 106
- To reset all the hotkeys to their default values click reset 106
- User macros 107
- System macros 111
- Note 1 information about the search function is given on page 96 113
- Once the system macros have been created you can choose to run any one of them upon logging out of the cn9000 cn9600 cn9950 see customization page 73 for details 113
- Systems macros are stored on the cn9000 cn9600 cn9950 therefore macro names may not exceed 64 english alphanumeric character and hotkey combinations may not exceed 256 bytes each key usually takes 3 5 bytes 113
- The adjustment options are as follows 113
- The video settings dialog box allows you to adjust the placement and picture quality of the remote screen display on your monitor 113
- Video settings 113
- For gamma level there are ten preset and four user defined levels to choose from click the drop down menu and choose the most suitable one 114
- For greater control and if it is necessary to correct the gamma level for the remote video display use the gamma function of the advanced video settings by clicking the advanced button 114
- Gamma adjustment 114
- The additional options in the advanced screen are as follows 114
- Click cancel to abandon your changes and close the dialog box 115
- Click ok to save your changes and close the dialog box 115
- Note for best results change the gamma while viewing a remote computer 115
- The button bar 116
- The buttons on the button bar are toggles their actions are described in the table below 116
- The message board 116
- To alleviate the possibility of access conflicts resulting from multiple user logins the cn9000 cn9600 cn9950 provides a message board that allows users to communicate with each other 116
- Compose panel 117
- Message display panel 117
- User list panel 117
- Virtual media 118
- Virtual media icons 118
- Virtual media redirection 118
- Smart card reader 121
- Zoom scale window size 121
- The on screen keyboard 122
- Mouse pointer type 123
- Automatic mouse synchronization dynasync 124
- Manual mouse synchronization 124
- Mouse dynasync mode 124
- Mac and linux considerations 125
- Open gui configuration 126
- Clicking the customize control panel icon brings up a dialog box that allows you to configure the items that appear on the control panel as well as its graphical settings 127
- Control panel configuration 127
- The dialog box is organized into five main sections as described in the table below 127
- Functions 129
- The osd hotkey is not supported for web client see user preferences page 76 129
- The web client control panel 129
- The web client control panel is a simpler version of the winclient control panel as below 129
- Clicking this icon to bring up the web client video settings 130
- The options are described in the table below 130
- Web client video settings 130
- Click this icon to bring up the on screen english keyboard 131
- Kvm on the ne 131
- Offer a number of mouse pointer options when working in the remote display click this icon to select from the available choices 131
- Web client mouse pointer type 131
- Web client on screen keyboard 131
- Virtual media 132
- Adding virtual media via internet explorer 133
- Web client mouse sync mode 133
- This page intentionally left blank 134
- Chapter 7 135
- Local access 135
- Local console 135
- Local osd 137
- Laptop usb console luc 138
- This page intentionally left blank 140
- Chapter 8 141
- The log file 141
- The log file screen 141
- This page intentionally left blank 142
- Chapter 9 143
- Installation 143
- Starting up 143
- The log server 143
- The menu bar 144
- A description of the fields is given in the table below 145
- Configure 145
- Fill in or modify the fields then click ok to finish 145
- The configure menu contains three items add edit and delete they are used to add new device units to the cn9000 cn9600 cn9950 list edit the information for units already on the list or delete device units from the list 145
- To add a cn9000 cn9600 cn9950 to the list click add 145
- To edit or delete a listed cn9000 cn9600 cn9950 first select the one you want in the list window then open this menu and click edit or delete 145
- When you choose add or edit a dialog box similar to the one below appears 145
- A description of the items is given in the table below 146
- Events 146
- Search 146
- Search allows you to search for events containing specific words or strings when you access this function a screen similar to the one below appears 146
- The events menu has two items search and maintenance 146
- Key in the number of seconds then click ok to finish 147
- Maintenance 147
- Network retry allows you to set the number of seconds that the log server should wait before attempting to connect if the previous attempt to connect failed when you click this item a dialog box similar to the one below appears 147
- Options 147
- This function allows the administrator to perform manual maintenance of the database such as erasing specified records before the expiration time that was set with the limit setting of the edit function see page 131 147
- Overview 148
- The log server main screen 148
- Panel showing logs of the selected units 149
- The list panel 149
- The list panel contains six fields 149
- The lower panel displays tick information for the currently selected cn9000 cn9600 cn9950 note that if the installation contains more than one switch even though a switch is not currently selected if its recording checkbox is checked the log server records its tick information and keeps it in its database 149
- This page intentionally left blank 150
- Appendix 151
- General 151
- Safety instructions 151
- Rack mounting 153
- International 154
- North america 154
- Technical support 154
- Ip address determination 155
- Ip installer 155
- Browser 156
- Ap windows client 157
- Link local ipv6 address 158
- Ipv6 stateless autoconfiguration 159
- Port forwarding 160
- Keyboard emulation 161
- Note when using key combinations press and release the first key ctrl 161
- Pc compatible 101 104 key keyboards can emulate the functions of the sun and mac keyboards the emulation mappings are listed in the table below 161
- Then press and release the activation key 161
- Pin assignment for the cpu com rs 232 dte port is given in the table below 162
- Pin assignment for the local console com rs 232 dce port is given in the table below 162
- Rj 45 female 162
- Rj 45 to db 9 cable pinout 162
- Serial port pin assignment 162
- Overview 163
- Trusted certificates 163
- Installing the certificate 164
- Certificate trusted 165
- Mismatch considerations 165
- Examples 167
- Importing the files 167
- Self signed private certificates 167
- General operation 168
- Troubleshooting 168
- Windows 170
- For mouse synchronization problems see macros page 91 mouse dynasync mode page 110 and sun linux page 161 for other problems see the table below 171
- Sun systems 172
- These solutions work for most common sun vga cards if using them fails 172
- To resolve the problem consult the sun vga card s manual 172
- Mac systems 173
- The log server 173
- Additional mouse synchronization procedures 174
- Windows 174
- Sun linux 175
- Java applet viewer java client ap 176
- Virtual media support 176
- Winclient activex viewer winclient ap 176
- Administrator login failure 177
- Cn9000 178
- Specifications 178
- Cn9600 179
- Cn9950 181
- Aten standard warranty policy 183
Похожие устройства
- Aten CN9600 Краткое руководство по установке
- Aten CN8600 Краткое руководство по установке
- Aten CN8600 Руководство пользователя
- Aten KN1108VA Краткое руководство по установке
- Aten KN1108VA Руководство пользователя
- Aten KN1116VA Краткое руководство по установке
- Aten KN1116VA Руководство пользователя
- Aten KA8288 Краткое руководство по установке
- Aten KA8288 Руководство пользователя
- Aten KE6900AT Краткое руководство по установке
- Aten KE6900AT Руководство пользователя
- Aten KN1132V Краткое руководство по установке
- Aten KN1132V Руководство пользователя
- Aten KA8278 Краткое руководство по установке
- Aten KA8278 Руководство пользователя
- Aten KN1000A Краткое руководство по установке
- Aten KN1000A Руководство пользователя
- Aten KA8280 Краткое руководство по установке
- Aten KA8280 Руководство пользователя
- Aten CN8000A Краткое руководство по установке